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Unifi Official TM UniFi High Speed Broadbrand Thread V10, FREE Installation Fee & SAVE RM200!!!

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fx_53_xt
post May 17 2011, 11:05 PM

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Applied Unifi early may and was told i must wait till july for my area (Equine Park). Made a few calls to Unifi CS and confirmed that my area is fully booked and i must wait till July.

Suddenly a lady call me on last friday and say they opened up a new team and offer to install for me on Monday (yesterday).

came around 9.30am and done about 11.00+am. Despite the fact that they need to drill two walls and pull the fiber through rooms to get the equipment to my living room, they done it under two hours. Quite fast compared TM's claim of 5 hours. They patch up my walls, nailed all the cables nicely and even giving me additional few meters fiber optic cable so that i can have to flexibility to move the equipment around. Gave me some advice on how people broke their because they over bending the fiber and etc etc. Thumbs up for the contractor's service.

I did a speed test before signing the acceptance forms. Nice speed for local, and to my surprise, even overseas server from tokyo, seoul, taichung and hong kong managed to get over 4mbps U/D. Only US servers did not managed to hit over 4mbps. I however did not managed to get that kind of speed anymore after i signed the SAF form. LoL.

And service was down for whole day today till about 7pm just now. Hope this does no occurs frequently.
fx_53_xt
post May 21 2011, 02:41 AM

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QUOTE(antidream unthought @ May 19 2011, 02:00 PM)
Hey guys,

just registered with the package VIP5 yesterday. But the installation date would be somewhere in August. Any chances to make em earlier? Just moved in a new house and the only available service around my area is UniFi (others no coverage), we can't do much work without internet.
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QUOTE(nanakopy87 @ May 19 2011, 10:34 PM)
i finally applied VIP5 package.and appointment is on 31 May 2011.
hohoho.previously when i tried to apply online,they 'kicked' me to july schedule but i keep on reset the appointment date and rechoose.
however,they still schedule me to july date.after several days attempt,they finally gave me end of the may's appointment
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QUOTE(aaronlim @ May 20 2011, 10:30 AM)
Hi Antidream,

your Aug, mine 22 July... I have same problem like yours...new area in Puchong.
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same thing happened to me. but i call and call to ask them slot me in if someone cancel their appointment and they indeed re-slot me into early appointment when they opened up new team
fx_53_xt
post May 22 2011, 11:54 PM

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QUOTE(frozzbyte @ May 22 2011, 03:56 PM)
My unifi is acting up again. Down speed only manage to get 1.1 - 1.2mbps only while upload have no problem going up to 19mbps. Pay premium but getting less than 10% of the speed.

Location: Taman Universiti Indah Seri Kembangan
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I'm better but still the speed is slow today. my DL constantly stays about 2mbps for whole day while UL was fine. I am at equine park on VIP5.

On a side note, I was tidying up all the cabling this noon and this two question came across my head:
1) To what extend can we bend the fiber optic cable? I remember the installer was telling me over bending can break the cable. To make my workspace tidy, i bent the cable 90 degree over a radius of about 3cm. Is that fine?
2) The ONT seems pretty hot. Mine is an Alcatel-Lucent unit. Is it fine to stack something else over the ONT? Anyone experienced failed overheated ONT?

fx_53_xt
post May 24 2011, 02:04 AM

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QUOTE(ckboon @ May 23 2011, 08:06 AM)
once fiber break u can't use it at all already, since after bending u still can use meant it's ok lo..

i just tidy and fully sealed up my fiber as well yesterday,

those TM guy doing to cable job like shit only...
the cable fly all the way on the ground

kid go and pull then habis..
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Mine even worse, I have pet dog going freely around my house and might just bite the fiber off.
I read on the SAF form that we entitled for casing to cover those fiber cables as well, but my contractor did not even install a single inch of casing for me.

QUOTE(JinXXX @ May 23 2011, 09:08 AM)
usually those devices is design/made in oversea.. they are not designed for use in places with hot weather like malaysia... sad.gif thats why heat is a problem for these devices...
i doubt its glass, as glass based fibers are very expensive, more like its the modern plastic alternative...

yeah once break habis cannot pakai at all already.. becomes worthless
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my alcatel ONT is not only warm, bare hand can feel that it is dangerously hot.

QUOTE(ckboon @ May 23 2011, 09:36 AM)
From what i saw during the UNIFI installation, the whole fiber box or somewhere it indicate that the cable is "made in Malaysia".

and fiber cable is once a very very expensive stuff, but the price degraded over due to high demand. It's the same goes to so many IT product, remember the price on CDRW during it first lauch? USB thumbdrive? then DVD? and now bluray. Their price range can be more than 80% different from the time it launch to now
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Fiber cable was never expensive. The raw material and manufacturing cost is lower than copper lines. It turns out to be a premium products due to low demand low supply, and insufficient technical people to handle them.

QUOTE(fjoru103 @ May 23 2011, 02:49 PM)
Can i ask is the old "white" zte modem better or the new "black" huawei modem better?
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u mean optical modem? mine is white color alcatel-lucent unit. not huawei not ZTE

QUOTE(OKLY @ May 23 2011, 07:16 PM)
Don't know if it's just me but I have made an observation on another matter.

By right I remember that IPTV has some sort of its own reserved bandwidth for watching the channels right?

However when my IPTV is on and watching a channel, my Internet/PC's bandwidth will drop.

Before IPTV is on, my PC can hit my usual max speed around 4.7-4.8mbps for both download and upload (VIP5). Once IPTV is on, my download speed becomes about 3.5-3.8mbps while upload still hits top speed.

Anyone can do a similar observation and tell me your outcome?
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HSBB FTTH was designed to sustain over 100mbps bandwidth, and both IPTV and VOIP has dedicated separated pipeline from internet. It is technically unlikely that IPTV would affect internet bandwidth (not to mention internet bandwidth in your case is only 5mbps). That leaves the main suspect to be the shitty TM equipment.
fx_53_xt
post May 25 2011, 10:45 PM

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user posted image
That's how fast my unifi is right now. facebook takes ages to load.
And the test server basically located less than 10km right at my neighbourhood. mad.gif


Added on May 25, 2011, 11:00 pmcalled TM and i pressed to listen to the health message and there's bla bla bla about IPTV interruption in subang, bangsar, TTDi and few other areas from 12am to 6am daily. That might be the reason for what you guys complained about IPTV services.

This post has been edited by fx_53_xt: May 25 2011, 11:00 PM
fx_53_xt
post May 26 2011, 01:05 AM

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QUOTE(milky @ May 26 2011, 12:28 AM)
i meant do we need to buy xtra modem to "block" TM's backdoor spying? or stock modem from unifi is sufficient?
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stock is sufficient. just remember to reconfigure the setting to block remote management and change the password.
more details here:
unifi.athena.my/router_security.html
fx_53_xt
post May 27 2011, 01:07 PM

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QUOTE(IwanAGP @ May 26 2011, 09:13 PM)
The first month is pro-rated to you bill cycle date while second month is one whole bill cycle.
EG: Your bill cycle is dated 16th of every month. If you installed on 1st April and you're receiving bill during end of april to beginning of may.
You will be paying for first month, 1/4 to 15/4 then the second month, 16/4 to 15/5. First month is about half(15 days) that is about RM75 then second month RM149. Your bill will be RM149+RM75+RM10(stamp duty)-RM149(one month free)=RM85+-. Get it? Thanks.
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Attached Image
I'm quite confused as of how they actually calculated this. But since they charge me less than i expected, nevermind tongue.gif

QUOTE(GooD_DaY @ May 26 2011, 11:05 PM)
Streamyx zone account is not free for VIP5?
@@
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Streamyx zone account is free for unifi user, but when i use my login and password at streamyx zone, i couldn't login with the given username and password at all.
fx_53_xt
post May 27 2011, 04:34 PM

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QUOTE(hackwire @ May 27 2011, 02:27 PM)
streamyx zone password is different from your account password. this unifi really must put up better FAQ on their website.
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QUOTE(dimenxion @ May 27 2011, 03:24 PM)
if u are unifi users, before u put in uid and password, you have to select unifi at the drop down box. then put in the login details
from what other users mentioned, it's some kind of wifi refresh. but it also work for automatic wifi connection or something similar to that.
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i did select unifi, and i key in the username/password i set during application (which also happens to be the one they sent me in my conformation email) with no luck. I was trying to connect to streamyx zone @ perodua service centre puchong
fx_53_xt
post May 27 2011, 05:00 PM

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WTF IS THIS

Dear Sir / Madam,

Thank you for contacting TM UniFi.

We are very sorry for your inconvenience caus. Referring to your request to terminate your Streamyx service, we would like to inform that termination can only be done at TM Point. Kindly visit to any of the nearest TM Point to proceed with the service termination. Please take note that for security and verification purposes, only the account holder can apply for the termination.

Again, please accept our sincerest apology for any inconvenience caused.


Regards,

MAZIAN ZAINUDDIN
Unifi email team
TM UniFi Centre
(Sales) : 1 300 88 1222 Mon-Fri (9am – 9pm) , Sat (10am-6pm)
(Customer Support) : 1 300 88 1221 (24x7)
E-Mail: UniFi@tm.com.my
fx_53_xt
post May 29 2011, 05:15 PM

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QUOTE(klseet @ May 29 2011, 12:53 AM)
ASUS RT-N13U Ver B1

Another total replacement option with extra features, this time from ASUS !!  rclxms.gif

http://klseet.com/index.php?option=com_con...id=74&Itemid=70

[attachmentid=2241368]
[attachmentid=2241369]
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sweet. Hope they would do the custom firmware to higher end model such as RT-16N and RT-56U as well.

QUOTE(XPS @ May 29 2011, 02:19 AM)
Nice, very nice.  I understand that Asus is coming up with dual-band routers.  Is there, if you would happen to know, an Asus model that supports dual-band?  5ghz is kind of necessary with so many 802.1b/g/n around and the fact that 2.4ghz has only 3 usable channels don't help.
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Asus do have. RT-56U @ RM499. What do u mean by 2.4GHz only has 3 usable channels? i thought maximum up to 14? no?

QUOTE(anechoic @ May 29 2011, 04:31 PM)
Just got my unifi installed. 20Mbps.. using alcatel lucent white modem though..

ask them to do lay a LAN cable for me 16m cost me RM 80. though the acceptance form got say 15m LAN cable, but they inform TM never provide them... doh.gif
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they didn't install the casing for me though TM stated its included
fx_53_xt
post May 29 2011, 07:39 PM

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QUOTE(hackwire @ May 29 2011, 07:19 PM)

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what sort of rebate?
fx_53_xt
post May 29 2011, 11:30 PM

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QUOTE(nidup @ May 29 2011, 07:53 PM)
U meant dat casing for internal fiber or RJ45?
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i'm more concern of the fiber as RJ45 is cheap compared to fiber. Anyhow, the contractor did not install single inch of casing for either of them.

QUOTE(Neptern @ May 29 2011, 08:54 PM)
Would be great if someone can make a comparison and pros and cons between the tp link and asus router.

Does the asus download manager for torrent support download only or both downloading and seeding(uploading)?Can use a usb hub to expand the usage of the usb port?

Is the wireless range of the asus router comparable to the tp link router?
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You can use a USB hub, but a powered hub is preferred to prevent over-drawn power from the router. I'm more interested in RT-16N with 2 USB port and 300k connection session ability.


Added on May 29, 2011, 11:31 pm
QUOTE(XPS @ May 29 2011, 11:27 PM)
Have firewall on and don't see any issues despite heavy usage by a number of computers.  But then again DIR-615 is bridged to my own router who handles the wireless clients.  I suspect the wireless side to take a toll on the DIR-615 and seems to contribute noticeably to some of the problems reported here.  With wireless off DIR-615 seems fine so far  tongue.gif
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i have used DIR615 to bridge to my own linksys router. Its been running a week or so and not a single connection dropped except few days ago when TM goes haywire.

This post has been edited by fx_53_xt: May 29 2011, 11:31 PM
fx_53_xt
post May 30 2011, 10:12 AM

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QUOTE(OKLY @ May 30 2011, 02:27 AM)
The RT-N13U's pricing still quite competitive but the RT-16N and above are actually quite pricey. sweat.gif
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My only disappointment with RT13 is the Ralink chip inside couldn't do custom firmware. But at the price of RM180 with 3G, USB storage, download station and Asus' effort to come out with custom Unifi firmware, i guess there's nothing to complain tongue.gif
fx_53_xt
post May 30 2011, 05:22 PM

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QUOTE(rattan @ May 30 2011, 04:09 PM)
No need custom fw if Asus can come out with a firmware that can support UniFi. IMO
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i'm not talking bout unifi custom firmware, i do appreciate effort from manufacturer from Asus and TP-Link to come out with firmware that can support unifi natively. But open source custom firmware like DD-WRT on broadcom chips can unleash a whole new level of performance with those routers. But again, firmware like DD-WRT cant do VLAN tagging that render it useless as unifi router replacement

This post has been edited by fx_53_xt: May 30 2011, 05:22 PM
fx_53_xt
post May 31 2011, 02:30 AM

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QUOTE(forumer21 @ May 30 2011, 11:06 PM)
UPDATE 27th January 2011 : With the release of the 7.09 firmware, many security holes (including the remote exploitation of the config file) have finally been rectified. Nevertheless, ensure remote management is disabled unless it is absolutely necessary.

Hi bros, Tm have installed unifi  at my hse and the router fw is 7.09
I have checked that the remote mgt IS disable (no tick)

Does the "operator" account still exist in new firmware?
What is the default password?

Other than disable remote mgt, what other precaution shld be taken?

So far the only thing I did was change the admin password and set SSID invisible with password

Thanks
ps have no intention to changing  any harware, just use the ones provided by tm
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everything is here:
http://unifi.athena.my/router_security.html

QUOTE(szaku89 @ May 31 2011, 12:58 AM)
Hello, would like to ask that, is it possible for normal normal ADSL (streamy) broadband connection speed to go as high as 1.8mb/s?
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Why not? Streamyx current offering is topping out at 4mbps. ADSL2+ standard allows theoretically 24mbps downstream. But what does this has to do with unifi?
fx_53_xt
post May 31 2011, 12:21 PM

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QUOTE(GooD_DaY @ May 31 2011, 12:20 PM)
Hi guys I just installed Unifi VIP5, speedtest shows that download speed is 4.87MBPS, but my download is only 200+kbps.
Is it normal?
@@
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Your speedtest was done with local server?
Download from overseas server?
fx_53_xt
post May 31 2011, 01:59 PM

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A little off-topic.

I'm getting a NAS for downloading (fyi to all unifi user, viewnet lowyat selling seagate blackarmor NAS for RM299 only).

Now i would like a gigabit network but apparently all my routers on hand is only 100 base. Lets say i do not want to change the routers, can i just get a gigabit switch, plug it into the router, and my PC(s)/NAS connected to the gigabit switch so they get local gigabit speed?
fx_53_xt
post May 31 2011, 05:37 PM

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QUOTE(aaronlim @ May 31 2011, 02:12 PM)
I'm searching for NAS also... but can't wait for Unifi installation this thursday.

If I gonna change the stock router to Asus or TPLink... then i decide next on NAS or just external HDD... :>

BTW, the NAS offered RM299 is 2 or 4 bays? have not cover the HDD yet.  I might just take a good ext HDD with USB 3.0 and buy Asus RTN13U... Cost Cost Cost...
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I almost bought Asus RT-16N a while back but after i read the review/tests on the read/write speed these all-in-one router delivers, i gave up.
the RM299 is single bay with 1TB HDD installed (Model BlackArmor NAS-110). There is however two more USB port that you can connect additional external HDD to it. Or you can go for 2 bay (Model: BlackArmor NAS-220) with 2TB HDD installed for RM649.
Hooking up a atom netbook that i dont use to be a download station, this would be my poor man's NAS.

QUOTE(ADJ @ May 31 2011, 02:13 PM)
OT, but I suggest Synology NAS instead. The DSM Web-based UI is really awesome!
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Synology way out of budget ><

QUOTE(jack64 @ May 31 2011, 04:33 PM)
so thats mean we dont need a gigabit router?gigabit switch also can?


Added on May 31, 2011, 4:36 pm
just 1 bay.
cant take out the hdd i guess.
i recommended dlink DNS 320.
279 only smile.gif
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HDD can be taken out. But that would void the warranty
DNS230 RM279 does not include HDD yet. I saw another single bay model DNS213 i think, going for RM99 only.

QUOTE(ckboon @ May 31 2011, 05:06 PM)
depend on how u setup the infra.
router -> PC -> Giga sw -> other appliances ( PC will run on 100base to router and 1G base to other appliances)
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this setup require the PC to has 2x Gigabit port isn't it?
i'm thinking more like router -> Giga switch -> PC/appliances
fx_53_xt
post May 31 2011, 10:13 PM

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QUOTE(narong30 @ May 31 2011, 08:40 PM)
Someobody please answer above question.

tq
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price: RM189 from C-Zone
For unifi: short answer is NO at the moment unless you go through the DIR615 is VLAN bridge. But as pointed out by klseet, Asus is coming out with a firmware that can natively support unifi but the firmware is still in Beta stage and not released to public yet.
fx_53_xt
post Jun 1 2011, 01:35 AM

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QUOTE(narong30 @ Jun 1 2011, 12:09 AM)
Yeah. Fiber are sensitive smile.gif


Added on June 1, 2011, 12:10 am
So I should go for the TP-LINK router.
What do you think ? Should I wait for Asus ?
Another one favor :

Can somebody help me to forward my port. I'm using DIR 615. I want to forward my port number 21 to my NAS. So can I use FTP function.
Which mean, I can enter my storage from other place.

Anyone can help me ? We can do it through team viewer.
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You can always just grab the asus straight and use it for the moment by linking it back to DIR615 and wait for the firmware release then just update it.

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