I am blur now...

1) What is different between myUnifi and Unifi?

2) I registered unifi service for my house, and then i register myunifi. In create profile page, I filled in Service Login with xxx@unifi.my, Customer Name with my Chinese name XXX XXX XXX and my NRIC. Then it prompt out a message:"Your are an existing Portal user. Please login to continue."

3) So i go back to login, but login require "myUnifi ID"...how am I suppose to login then?

This post has been edited by Ildun: Mar 28 2011, 09:38 PM

myunifi is a portal for unifi customer. you can do thing like change your package, add services, change contact, etc. but your change isn't immediate. dunno what stupid system they use.

your id is your unifi id. if your e-mail is Ildun@unifimy, then your id is Ildun.

your password is printed as "one time password" on a slip that the contractor that install your unifi leave with you. in that slip, also got your id for infoblast, ishield, online guard, email password, hyptv id & password, telephone password and steramyz zone password.

in case you wondering wtf i'm talking about, go read the official unifi thread, so that you'll realise you're not the only one who got cincai contractor.

you can try e-mail them for your password, which i doubt they will reply. then call their CS to ask for your password. you have to pay for that call. they think they are like some open source company who get revenue from technical support. you might need to hold for very long time to be pass from person to person. and maybe you need to call them few time.

after you got you password and manage to login to myunifi, you can see there where you can file a complaint. now just for the fun of it, make a complaint. anything, like you get only 1kbps speed at nigth for 7 days straight, you can see that they have some kind of tracking number with date and time. see how your complaint is treated. obviously, they have a system to monitor if their staff is working, and obviously, their boss who are supposed to monitor them also not doing their job. even with a system where customer can see it, they just don't give a damn.

also, go find out what's your router operator password.

if u want to make a complain for nothing.. just complain about your experience on confusing unify & unifymy and how you're being charge unnecessarily for making a call to tm just for the sake of stupid password .. and blame the contractor for not explaining about this password thingy.. etc..

Why is it that the caller has to pay for the call to Unifi Helpdesk?
Isn't Unifi phone has free calls to TM numbers?

unifi hotdesk catogerized as a hotline..u have to pay
yes, it is free if you call any fixed line

how do i know my UniFi ID?

you may call 03-80744000 to get your myunifi id and make sure to confirm your register email.after that click on forgot password and temporary password will sent to your registered email

Thank you very much badai. Very helpfull rather wating time calling TM Unifi.

remember to login to occ.unifi.my , mytm portal is crap.

this no longer apply ya, it was 6 years ago. no they are much, much better.

WTF do you dig up old post?

Hi, sorry to dig this one up again. Does anyone know what the service id is? I'm trying to set up a unify account and they're asking for it , saying it's present on the bill but I can't see any 'service ID' on my Bill. I've tried other reference numbers such as account number etc with no luck.

Any ideas?

Look on page 3 of of the bill. I think it's called Service No: on the bill. The one which looks like soonwai@unifi