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Reload TnG at MyMydin (Visa/Master/Amex), Read carefully, it's Mymydin, not Mydin.
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edwardlow
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 Oct 8 2012, 05:09 PM
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Getting Started
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QUOTE(chemistry @ Oct 8 2012, 11:01 AM) Those who are/were unable to reload TnG using credit card/Amex card, please forward your complaint to email below.» Click to show Spoiler - click again to hide... « ccc (CR) <ccc@senheng.com.my> Mon, Oct 8, 2012 at 10:20 AM
To: (my email)
Dear Mr/Ms (my name),
Greetings from Senheng Customer Contact Center.
Thank you for the email below.
Firstly, we would like to convey our sincere apology for the inconvenience
caused.
Regarding your complaint below, we will highlight this issue to our higher
management but kindly provide us the details as below, it enable us to
assist you easily. We will try our best to work out the best solution for
you.
1. PlusOne Membership No. Or I/C No.
2. Contact No.
Can I get a confirmation is it the Sri Petaling/Bandar Sri Petaling outlet
which only accept cash?
I would like to confirm which rawang branch your are referring to. Is it the
Pusat Perniagaan Reef or Jalan Bandar Rawang 2?
Should you require further assistance, please do not hesitate to contact us
at 03-92814040 or email us at ccc@senheng.com.my. We are ready to assist you
daily from 9am to 1pm and 2pm to 6pm (Monday to Friday).
Your comment is highly appreciated as it may be the guideline for our
improvement to serve you better.
Thank you and have a great day ahead.
Warmest Regards,
Kiran
Customer Relations Department
Senheng Electric (KL) Sdn Bhd
Tel : 03-9285 4544 Ext: 131
Fax: 03-9281 1010
Email: kiranpreet@senheng.com.my Hope this helps.
Added on October 8, 2012, 12:00 pmHi, could you please elaborate more. Is it Sri Petaling or Bandar Sri Petaling branch ? This will help SenQ Management to take appropriate action. Thank you.
Added on October 8, 2012, 2:42 pmUpdate: Regarding your enquiry as below, we had make a confirmation that if customer wish to do single transaction that means only reload touch n go then customer need to pay by cash;
but if just say customer purchase any item using credit card, at this situation the touch n go can be paid using credit card. The SenQ near thestore:) should be Bandar Sri Petaling branch. And Sri Petaling branch doesn't has Touch n go reload service:) |
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cempedaklife
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Oct 8 2012, 05:15 PM
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quoting someone from amex thread QUOTE(sg999 @ Oct 8 2012, 12:04 PM)
Added on October 8, 2012, 12:08 pmreloaded tng @ 1u senq yesterday ...rm200..rebate 5% + 5x treatpoints hoorayyyyyyy hmmm |
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adrianteo
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Oct 8 2012, 05:17 PM
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Getting Started
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Reloaded mine yesterday at SenQ in the evening at Taipan Senq.
RM 200 successful.
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danielstc
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Oct 8 2012, 05:58 PM
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Getting Started
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SenQ Gurney Plaza also do not accept CC for TNG!! What a bummer!!
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TSchemistry
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Oct 8 2012, 11:13 PM
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Guys,
Please do ask for a clear reason from the person in charge when you are declined to reload TnG using credit card.
Besides, jot down his/her name and the branch location.
========================================
SenQ Customer Officer replied that one must purchase something in the shop then only can reload TnG in the same transaction bill. I think it's not the case because I did reload many times successfully without having to buy things.
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jtcs87
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Oct 9 2012, 03:23 PM
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Senheng Sri Rampai is not accept any CC for TnG reload.  Any places that able to reload the TnG with AMEX? |
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sg999
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Oct 9 2012, 06:59 PM
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i just reloaded rm200 at ONE UTAMA SENQ on sunday.
hope this will remain.
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TSchemistry
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Oct 9 2012, 08:18 PM
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QUOTE(jtcs87 @ Oct 9 2012, 03:23 PM) Senheng Sri Rampai is not accept any CC for TnG reload. Any places that able to reload the TnG with AMEX? What reason ? "manager tak da" / "mesin rosak" / "tunai sahaja" ? |
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jtcs87
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Oct 9 2012, 08:42 PM
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QUOTE(chemistry @ Oct 9 2012, 08:18 PM) What reason ? "manager tak da" / "mesin rosak" / "tunai sahaja" ? We just accept cash only for TnG reload from 1st of October 2012. |
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cempedaklife
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Oct 9 2012, 09:21 PM
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QUOTE(jtcs87 @ Oct 9 2012, 08:42 PM) We just accept cash only for TnG reload from 1st of October 2012. sien....memang kena jor.. i always reload there if u find any alternative nearby..do tell me This post has been edited by cempedaklife: Oct 9 2012, 09:21 PM |
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jjsia
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Oct 9 2012, 09:28 PM
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QUOTE(cempedaklife @ Oct 9 2012, 09:21 PM) sien....memang kena jor.. i always reload there if u find any alternative nearby..do tell me At least we can try 1U. |
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cempedaklife
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Oct 9 2012, 09:41 PM
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QUOTE(jjsia @ Oct 9 2012, 09:28 PM) yeap...but i dun always go 1U.... so was thinking whether there are any better/more convenient place... |
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TSchemistry
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Oct 9 2012, 11:04 PM
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QUOTE(jtcs87 @ Oct 9 2012, 08:42 PM) We just accept cash only for TnG reload from 1st of October 2012. Seems like all the branches have received memo from top management to restrict TnG reload using cc. Anyway, according to the reply from SenQ Customer Service, we still can use credit card if we got buy something inside the shop. Just not sure if there is minimum purchase amount to use credit card. Perhaps buy 1 pack of 2pcs Panasonic AAA Battery (for your remote controls), and reload TnG RM200  |
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jtcs87
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Oct 9 2012, 11:34 PM
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QUOTE(cempedaklife @ Oct 9 2012, 09:21 PM) sien....memang kena jor.. i always reload there if u find any alternative nearby..do tell me Same to you as well. Information exchange over here later.  QUOTE(chemistry @ Oct 9 2012, 11:04 PM) Seems like all the branches have received memo from top management to restrict TnG reload using cc. Anyway, according to the reply from SenQ Customer Service, we still can use credit card if we got buy something inside the shop. Just not sure if there is minimum purchase amount to use credit card. Perhaps buy 1 pack of 2pcs Panasonic AAA Battery (for your remote controls), and reload TnG RM200 I think it really have the minimum spending amount one.  |
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ck23
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Oct 10 2012, 03:27 PM
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SENHENG/SENQ top management has seen this thread discussion in this forum. They knew there are a lot of people taking advantage of this service to get points.
Therefore, the consequence is: A customer must at least buy something in the shop then only allow to reload TnC credit via creditcard together with the purchase.
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sg999
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Oct 10 2012, 05:05 PM
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Regarding your enquiry as below, we hade make a confirmation that if customer wish to do single transaction that means only reload touch n go then customer need to pay by cash but if just say customer purchase any item using credit card at this situation the touch n go can be paid using credit card.
Should you require further assistance, please do not hesitate to contact us at 03-92814040 or email us at ccc@senheng.com.my. We are ready to assist you daily from 9am to 1pm and 2pm to 6pm (Monday to Friday).
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dannyw
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Oct 10 2012, 08:41 PM
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Oh...No, so hard to find good place to reload TnG card, now no more...  In the case, can I use my Maybank TP to reload TnG at SengQ? Last time when i check with the staff, answer is CAN. Now not sure. |
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TSchemistry
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Oct 10 2012, 11:38 PM
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Maybe it's time to put pressure to SenQ. They knew we took advantage of Amex-TnG, hence the new restriction. We now make it clear, we decide to boycott SenQ.  |
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ronnie
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Oct 10 2012, 11:40 PM
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QUOTE(chemistry @ Oct 10 2012, 11:38 PM) Maybe it's time to put pressure to SenQ. They knew we took advantage of Amex-TnG, hence the new restriction. We now make it clear, we decide to boycott SenQ. Go over to MyMydin to reload with AMEX |
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kurtkantoi
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Oct 11 2012, 12:12 AM
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QUOTE(ronnie @ Oct 10 2012, 11:40 PM) Go over to MyMydin to reload with AMEX Which MyMydin accept AMEX and can reload TnG. This is new to me.  |
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