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 How to check digi smart plan internet usage?

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TStester1979
post Feb 21 2011, 02:22 AM, updated 15y ago

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hi all,

i tried to search in this forum already but can seem to be able to find an answer.

i just subscribed to digi smart plan and would like to track my internet usage.

called digi helpline but they are not that helpful.
i am a little shocked on the response that i got from the lady on the phone.
it seems that only digi broadband can check usage from the internet.
but for digi postpaid number, this is impossible.
the only way to check my internet usage is to call them but even then, the lady was not able to tell me.
she gave incorrect information that my usage is 215kbps. I told her that that is not even the right measurement of internet usage as that is the speed measurement.

anyway, i gave up on calling them and wondering if any kind soul out there that might know.
or if you could point me to the right direction or link, it would be very much appreciated.

i just want to check my usage.

thanks.
TStester1979
post Feb 21 2011, 09:09 AM

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This is outrages. Whether what plan you are on, it should not have mattered. Even if it is unlimited , I would still want to track. Who know if Digi throttle to 128kbps sooner than me reaching 3gb.
TStester1979
post Feb 21 2011, 09:22 AM

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Yes app can track but how accurate can it be? What you see and what Digi see may not be the same? In that event that there is a dispute, always system data will trump app data. I would not want to go through that kind of hassle.
TStester1979
post Feb 21 2011, 09:39 AM

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Already create. Ocs can only track for broadband only which is weird. Thay could have just extend it for 3G.
TStester1979
post Feb 21 2011, 04:27 PM

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Not a big deal if some insignificant time. Big deal if difference is a lot.
And I just want to know if there is a way to tell without some app.
TStester1979
post May 22 2011, 12:24 AM

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QUOTE(kly @ May 20 2011, 10:58 AM)
Hi Guys, no way to check internet data usage on the OCS except calling customer service ? That's weird...

Anyway, i got a big wonder here, it's very weird when u install some data statistic tool ( remember reset on the new bill date ) to measure the real data usage and u'll find out that DIGI data counter is easily 50% or more than what our own phone counter recorded !!

From my experience by comparing the data traffic using own statistic tool ( Netcounter ) vs Digi data usage ( told by Customer service ):

1. When netcounter recorded 10MB, Digi told 16MB been used
2. When netcounter recorded 100MB, Digi told 200MB+...
3. When netcounter recorded 150MB, Digi told 300MB+...

Damm, BIG BIG difference here....something is wrong !!  rclxub.gif

whistling.gif  whistling.gif

Beware if u take Digi Smartplan Lite !!! Based on my own record and usage, Digi is outsmart you by by giving you 150MB only....hahahah....Smartplan 'lie' mah....

If you're Smartplan unlimited then should be ok lar....peace of mind.... icon_rolleyes.gif
*
well this is exactly what i was referring to. service provider always will say that the app that we use are not accurate.
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