Good Afternoon Tony,

I apologise for any inconvenience caused. What I've done for you is set up to have your device brought to our repair centre and repaired.

May I request that you securely package your product, as this will help protect your product from any damage whilst in transit to our repair centre.

I will also send you an Australia Post e-Parcel label to the email address you have provided. Please print, and return this label (together with your packaged product) to your local Australia Post branch. Acer will cover the costs of the Australia Post e-Parcel label.

There are many benefits in using the Australia Post e-Parcel label;

1. An e-Parcel label provides you with greater control over your shipment, allowing you to arrange delivery of your product at your convenience.

2. Australia Post provide national coverage over a wide delivery network, and

3. Your shipment remains in the trusted hands of Australia Post’s long-standing history in logistics management.

Australia Post will first deliver your product to their Chullora NSW depot as shown on the e-Parcel label, and then to Acer’s national repair centre in Flemington.

We kindly request you provide the following details on the outer packaging;

Acer Computer Australia
National Repair Centre
Unit 7-8, 145 Arthur Street,
Flemington NSW 2140

Your Case Number: 270511-620

Please note that our repair centre will undertake thorough testing on your product; in the effort to eliminate any potential software issue. It is the standard practice for our repair centre to restore all systems to their factory defaults.

We strongly suggest you backup your personal files to CD/DVD, an External HDD or a USB storage device if possible, and also recommend that you keep regular backups of your personal files.

The standard turnaround time at our repair centre is 5-10 working days from the time we receive your product.

You may track the status of your e-Parcel shipment through Australia Post’s online tracking system;

http://auspost.com.au/track or by calling Australia Post on 1800 007 678.



***** IMPORTANT NOTICE: PACKAGING & ACCESSORIES *****

Please note that all packaging will be thoughtfully recycled upon arrival to our repair centre, and so we respectfully request you not include the original box or any accessories (i.e. cables, CD/DVDs, manuals, power adapters, batteries, carry bags, USB storage drives, mice, security cables etc).


***** IMPORTANT NOTICE: NOTEBOOK BATTERIES *****

Under new Air Freight regulations, Lithium notebook batteries are now classed as dangerous goods and for this reason, it is absolutely necessary to remove the battery from your notebook prior to shipping.

Please be sure to remove the battery from the base of your notebook; you may refer to your user manual if you are uncertain of this procedure. The user manual can be found in your Window’s Start Menu, listed under Acer System.

Note: When you have printed out the e-Parcel document please disregard instructions 3a and 3b.


We thank you for your understanding and cooperation in this matter.
Your ticket has now been completed.

This is getting unreasonable. This product (acer aspire 5750g) has been selling in whole australia now, but me, as the first batch buyer (which the chipset is deemed to degrade over time until malfunctioning), has yet to receive any news to replace the chipset. From acer's website it iss stated that affected users can choose to swap their laptop with the new batch laptops which the chipsets are functioning perfectly.

All my friends in Malaysia has already got their motherboard repaired or whole notebook swapped. If I am not proceeding my studies here, I would have gotten mine replaced last month.

This is already my 5th time sending question regarding this issue (including 2 which are completely ignored), and ever since March, I've always been asked to wait. Is acer planning to delay their users until the warranty expired hence they do not have to repair it for free?

Truly dissapointed user, Tony.