Complaint Number - 1-860625173

I was a P1 user. Though still under contract, I changed to Unifi as I know the service is a lot faster. After registering, I had to wait almost 2 weeks for the technicians to come and install it at my place (i live in a duplex condo in damansara). Never mind that. I was happy with the speed and was able to download and my wife can play online games without any interuptions.

The problem started a week after the installation. There was no connection at all. That was Saturday 14th of March. I tried calling the customer service but to no avail. Somehow I managed to talk to them re my problems. They say they will send a technician, but can only come on Friday, the20th. I told them to come earlier as I will be going to Ipoh on that day and no one will be around. They were reluctant, telling me they are shortage of technicians, but they will try and they they will call back if theres any openings. No calls from them, so I HAD TO CALL THEM TO CHECK. And get this, They insisted to come on friday and had the nerve to ask me to change my plans!! What??? YES! YOU READ IT RIGHT! I was pissed there and then. I told them to come on Thursday and they said they will try to get someone over. But nooo. I tried calling them on thursday night, but somehow they only entertain calls office hours. As I was on the way to Ipoh, a technician called and ask me what time can he come. Obviously there were no comunication between the call centre and technicians. I told them I am OTW to Ipoh. So this technician was kind enough to give me his HP no and told me to call him on monday. If he is not bz, he can come. Fine by me. But I called on monday, he told me he is tied and theres absolutely no way he can help me. So I called the call ctr again, and this time they set it on Sunday, which is impossible as my condo has strict guidelines on contractors. I told them weekend cannot, and again, they say they will try to get someone to come over the next 3 days. Up till now, after 12 days, I am still waiting for someone to come and repair.

Dont expect me to pay in full, I expect a rebate of two weeks! But most importantly, I want it to be fixed ASAP! What irks me most is that the customer service cant give me a solution to my problems. By right, they should try their best in pleasing customers. I have encountered problems with P1 before. Tho their connection is very poor at my place, their Customer service is efficient. I called to complain, they rectified it the next day! Unifi? 2 bloody weeks! Mind my language, I am just pissed!