Buying my M15x from Dell malaysia's a realife nightmare.

I don't know whether it's the quality of alienware products in general or only in malaysia.
I serviced my M15x over 12times pass the year. GPU overheat, mobo burn, keyboard lighting, burnt ram, problematic display.

Also, I've purchase the complete cover warranty for my baby. And few months back I've been in an accident on genting, my car almost gone. Then my lappy luckily only bottom casing crack, I've been calling dell for almost 2months only they decided that I'm actually a worthy customer to get a replacement.

C'mon like seriously, if i were to spend that MUCH on an laptop and it's premium warranty, don't I deserve what I paid for?

Also, the call reps only will always tell you they'll call you back and leave you hanging for hours even days! For instance, there's this call rep from dell, I asked him when's my replacement part coming, he told me tomorow. Tomorow = 2weeks later.

Dell malaysia/Alienware = G.G worst time of my life.

p/s check out my banged up m15x. Also sorry for ranting that much -.-

http://forum.notebookreview.com/alienware-...-car-crash.html

Don't get me wrong, those small problems like keyboard replacement ram replacement etc, dell are very good at it.

If you call, the next day they'll have an engineer over to replace your parts.

But those are under the normal Parts only warranty POW.
If you've purchased a Complete cover, the warranty service is.... horrible.

Well, what I always say is ''Expectations lead to dissapointment''. So don't expect TOO much.
M17x R3 current probs, battery charging indicator not up. GPU overheat issue up to 100c, go check on http://forum.notebookreview.com/alienware/
If you want to keep your baby in shape, i'd suggest you to keep in touch with the other owners in that forum. It helped me ALOT!

Any problems I have i always go there, those people are guru within the gurus and their knowledge are better than the dell technical support in malaysia.

Actually, I've replaced my GPU 3times and only 1time the engineer didn't bring the thermal paste over. The other times, the engineer actually brought the paste over, they brough an 'expired' paste over.

The paste is 3-4years old. It's had even for him to squeeze out and he still wants to put that 'thing' (note that I call it a 'thing' because I don't even think its a thermal paste, more like an expired piece of dog faeces) into my lappy, I actually removed it the moment the engineer left my house and replaced it with my Artic Silver 5 paste.

In comparison of temperatures between 'Dell thermal paste' and Arctice Silver 5 :
GPU max load : 93c/85c
CPU max load : 97c/83

Results don't lie, but people do.

This post has been edited by Unbreakable3131: Apr 5 2011, 07:13 PM

LOL! Urm, it's casing is durable.. But I still doubt the strength of a magnesium casing, so brittle.

I think to find out how strong my laptop is through a car accident is rather... risky. I won't encourage anyone else testing their lappy this way XD

Yeah most m15x users that are usimg gtx 260m n hd 5850 are experiencing very severe overheating issues.
And about the cooling system, don't get me wrong, it's good, but can be so much better as compared to asus. Also, dell has to seriously issue some new thermal paste to their engineer for servicing, the current one they use is a hardened piece of crap.

Throttling? Are you sure its caused by the temperature. Or is it your bios? Any bios before A08 will cause throttling issue to both gpu and cpu. My m15x came with A06 and I flashed bios to A09.

lol of course can't la.. cooler than my fridge meh.. rofl at least 60-70 imo.. with the malaysian weather ;D

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Added on April 6, 2011, 5:02 pmlol of course can't la.. cooler than my fridge meh.. rofl at least 60-70 imo.. with the malaysian weather ;D


This post has been edited by Unbreakable3131: Apr 6 2011, 05:02 PM

Lol a04.. you really need to update it man.. at least get it up to A08 if not alot of problems..

http://forum.notebookreview.com/alienware-...ion-thread.html <-- Ao9 support thread

Scared what.. haiyor.. it's so easy..
1. Download from dell
2. Burn to CD as image/iso file
3. Boot from CD
4. Press yes when you see a message then after that f.bat

SOmemore if your comp is under warranty, even if bios bricked ur comp u can get it replaced

It happens, according to them not all parts are covered by the warranty.

i open up my m15x alot.. trust me it's not pretty inside.. the work is really really messy.. wiring/glue etc

Yeah for gaming gpu still more important than cpu, just upgraded my 15x to gtx 485m..
Processor still i7 720qm, but maybe upgrading to 940xm soon

Got my 2nd tube of Artic silver 5 today.. decided to change my m15x's thermal paste..
Look at what I saw when I open up my lappy -.-
So messy... the previous dell engineer ahh... no eye see..

This post has been edited by Unbreakable3131: Apr 8 2011, 06:18 PM


Attached thumbnail(s)

Urm got my paste for around Rm15 from a u.s ebay seller.
I use those normal screwdrivers for specs, it's very small not much grip, but if you tie rubber band around it, it works like a charm!
Yeah, mine was screwed really tight too, but managed to open after a few tries.
** Remember, don't get frustrated and force your way with the screws, if later your hand slip mobo = GG

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Added on April 8, 2011, 9:20 pmCheck this out bro!
Just made you a famous boii
DIY nameplate


This post has been edited by Unbreakable3131: Apr 8 2011, 09:20 PM

Slowly wait response ba.. wait those americans wake up
Ehh kiasu, mush kiss me dyy i'm your 200th member

This post has been edited by Unbreakable3131: Apr 8 2011, 09:31 PM

Lol.. it's rubberband* you only need 1 rubberband.. just make sure to tie it around ALOT of times.. if not enough grip

Anyway guys, I'm bringing in a bulk of 20 AW M15x keyboard protectors (silicon) RM15/ea..
If anyone wants preorder hehe

Hmm so far the supplier don't have any in stock.. Sorry bro but i'll get all aw lappy accesories into malaysia asap

Keyboard protectors has alot of advantages, say....
1. Helps with water spillage
2. Prevents dust from dropping into the crevice between keys
3. Keeps keys in good condition, sometimes after long use the keys will be out-of-shape

and no, because it's a very thin silicon, you won't really find that the keys are harder to type or anything.