--AWESOME SERVICE BY JABEN PENANG--

Proud owner of a Shure SE215 from Jaben, Penang (@Straits Quay). When I first bought them, they let me sample their wide range from the Westones all the way to the Hippos; eventually settling down and purchasing the Shure IEMs.

Today, a week and a bit after my initial purchase, I had brought the pair back to Jaben with the intention of getting them replaced-- they had suddenly developed some cable crackle and discoloration in the right ear cable.

Neoh and team, who were running the shop during the evening I had paid them a visit, had a look at my receipt and at my headphones, understood the problem, and replaced them 1-on-1 instantly with little fuss or hassle. They were patient, very understanding, and super-professional.

Super thumbs up to Jaben for making my day, super thank you for the speedy replacement, and super super good job super duper Jaben team for your professionalism.

When it comes time to get a pair of Allesandros, I'm coming to you.

JK@Penang



This post has been edited by tsaikho: Aug 5 2011, 09:26 PM