My friends got me a pair of Crossroads Quattro last May. The left side stopped working a few weeks back, so I brought the headphones back to Jaben last Sunday to get it repaired.

After showing the staff there my warranty card, he checked my headphones, and checked it to make sure that it was really faulty.

After that, I was given a new set as a replacement.

Kudos Jaben for the great customer service. Keep up the good work guys! : )