speak of the devil, look wat arrived today
Dilepaskan oleh Kastam on 18 JUL 2012, ASOS delivered 27 Jun 2012

I got a question..

What if you recieved the item already but you requested for a refund?
I plan to do this solely because the pants I received after 3 weeks couldn't fit me and it would be such a hassle to send it back and to complete the required procedures..

I know it is wrong  but.. the pants is only a mere 7 pounds and probably wouldn't mean much to them.. right?

Yeah, I did. Sent back several times using Registered Post (International) for below 1 kg that cost around RM40-RM70 depending on the items. If it's more than 2 or was it 3kg, have to use another type i.e. Parcel Consignment Note, which has tracking number too and has to be signed upon receipt. The parcels sent using these postage has to be wrapped in plain paper. No prints etc is allowed.

Try to contact ASOS Customer Service first via FB because if the item is below a certain value they will write it off. Happens a few times before. If can't write off, you just post it back and email them the proof of postage and they will refund you immediately. Their refund process is pretty easy.
Having the same prob too. 8 parcels missing and counting and the 1st order placed on 1st April. Now almost mid May!    1st time this has happened after I moved because for the past 2 years everything was fine. Currently suspecting postman since each parcel is worth less than the taxable requirement.

I've informed ASOS, got refunded, but was wondering if anyone else had the same issue. Pity ASOS also, it's not their fault. Is it advisable to file police report? Already raised a complain to P. Malaysia but they just gave a generic answer that they will get back to me bla bla bla. I know it was my fault not to use express postage with tracking but then again these culprits are not supposed to be stealing our mails..!! Such donkeys.

Those who purchased bags from Asos, did it arrive in a box or concealed plastic bag?

2 orders of mine shipped 12/7 & 15/7. Still have yet to receive the order. Is it possible to contact pos malaysia and ask whether delivery was attempted etc?

so sick of our country's shitty delivery services. won't be surprised my shorts got stolen by the farking courier people. almost a month from the ETA and my package still nowhere to be seen