Anybody have any idea why are they discontinuing the XPS series when they just launched it a couple of months back. Not bringing in parts anymore according to chat agent. New replacement models by april 2011 apparently.

Anybody has got news into this? Perhaps faulty model architecture? I would have though the new XPS was doing well. Anyone with information kindly reply. Many thanks.



This is an automated email sent from Dell Chat. The following information is a log of your session. Please save the log for your records.
Your session ID for this incident is xxxxxxx.
Time Details
01/20/2011 11:28:27AMSession Started with Agent (Quinn_Ooi)
01/20/2011 11:28:37AMivan: "hello"
01/20/2011 11:28:49AMivan: "i hv a question"
01/20/2011 11:29:06AMAgent (Quinn_Ooi): "Good morning"
01/20/2011 11:29:47AMivan: "hi"
01/20/2011 11:30:02AMivan: "i'm looking at the xps 15"
01/20/2011 11:30:25AMivan: "n wld like to customize it so that there is backlit keyboard"
01/20/2011 11:30:36AMivan: "but cant find the option - where do i find tht ?"
01/20/2011 11:30:56AMAgent (Quinn_Ooi): "We do not offer Backilt keyborad for XPS 15 anymore"
01/20/2011 11:31:01AMAgent (Quinn_Ooi): "only available fo XPS 14"
01/20/2011 11:31:17AMivan: "oh no... why is that?"
01/20/2011 11:31:47AMAgent (Quinn_Ooi): "We are going to discontinued XPS 14 and XPS 15 soon."
01/20/2011 11:32:04AMAgent (Quinn_Ooi): "so no more new parts are bringing in at this moment"
01/20/2011 11:32:34AMivan: "what will take their place ?"
01/20/2011 11:32:59AMAgent (Quinn_Ooi): "by April"
01/20/2011 11:33:39AMivan: "as in what will replace the xps 14 n 15?"
01/20/2011 11:35:07AMAgent (Quinn_Ooi): "We yet to finalize the spec and price"
01/20/2011 11:35:20AMAgent (Quinn_Ooi): "you may have to check with us by end of March again"
01/20/2011 11:37:56AMivan: "ah ok"
01/20/2011 11:38:44AMivan: "will there be clearance sale for the xps ?"
01/20/2011 11:39:31AMAgent (Quinn_Ooi): "yes, the XPS 14 and XPS 15 are under clerance now"
01/20/2011 11:40:26AMivan: "but the prices dont appear to be diff fr say, dec10 prices?"
01/20/2011 11:41:12AMAgent (Quinn_Ooi): "If you still have last month brochure, you will see the price has drop"
01/20/2011 11:41:48AMAgent (Quinn_Ooi): "Rm 4299 droip to RM 4099"
01/20/2011 11:41:58AMAgent (Quinn_Ooi): "RM 2999 drop to RM 2899"
01/20/2011 11:42:39AMivan: "there was a short time whe the xps laptop was 3499 -> 3399, but now bk to 3499"
01/20/2011 11:43:21AMAgent (Quinn_Ooi): "It has bigger HDD instead"
01/20/2011 11:43:29AMAgent (Quinn_Ooi): "750GB instead of 640GB HDD"
01/20/2011 11:45:08AMivan: "ah ok"
01/20/2011 11:45:31AMivan: "but i really wanted the backlit keyboard option !"
01/20/2011 11:47:47AMivan: "any way u can check if got last few units with tht chasis?"
01/20/2011 11:48:19AMAgent (Quinn_Ooi): "we had run out oif the part since last 2 weeks"
01/20/2011 11:48:31AMAgent (Quinn_Ooi): "no more left at this moment"
01/20/2011 11:48:46AMivan: ":("
01/20/2011 11:49:14AMivan: "wil there be further discounts by march?"
01/20/2011 11:52:58AMAgent (Quinn_Ooi): "We may have "
01/20/2011 11:55:35AMivan: "ok"
01/20/2011 11:56:04AMivan: "btw, iused to receive emails with e-coupons but i no londer do"
01/20/2011 11:56:09AMivan: "*longer"
01/20/2011 11:56:20AMivan: "how do get coupons?"
01/20/2011 11:56:56AMAgent (Quinn_Ooi): "no coupon launch lately"
01/20/2011 11:57:26AMivan: "is there a mailing list tht i shld be in?"
01/20/2011 12:00:37PMAgent (Quinn_Ooi): "it will reflect at the package promo there if we have any coupon"
01/20/2011 12:10:58PMivan: "ok"
01/20/2011 12:11:31PMivan: "will continue to monitor to look for next price drop then"
01/20/2011 12:12:10PMivan: "thanks"
01/20/2011 12:12:52PMAgent (Quinn_Ooi): "you are welcome"
01/20/2011 12:13:02PMSession Ended

If they have to refresh specs, they shouldn't need to discontinue ordering parts, would it? Like the backlight keyboarding, what has it got to do with processors or any other components. Clearly they are going to stop production already. Something new with updated model architecture is replacing it.

Wow you are right, they are sure stopping inventory. I was just messing around the configuration early this morning and they still had i-7. In fact, a friend placed an order midnight last night and still took the i7.

Something big is happening.