What a su*k reason for the quota,
Bandwith no enoguh must do an upgraded, not close an eyes there and give a su*k solution to cap our line...

i always vote for the opposite

back from another call to them

after a few calls which were successful bt was disconnected when on hold

tis times its a cs by name safurah

tellin lies lies n more lies

even her mentor is tellin lies lies n more lies

n i cant speak to her mentor
accordin to her i can only speak to her n not her mentor

her mentor confirms there is no cap

im really fed up wit tis

since they r farkin sayin tis international server problem

anyone got the emails of those international server

why dun we all email them n complain bout them
since accordin to our beloved isp
its their problem
so we will b doin them a favour by tellin them the server they r usin is outdated n lousy n full of virus
which makes us
the users of our beloved isp
victims
sufferers

wit every countries outside of malaysia havin tis problem
we will only need to write one email n bcc n cc it out to the rest of the 100+ countries

since malaysia wants to show tat its server is the best hence no problem at all
only international servers is havin tis problem

mayb then we can read it in the papers
mayb not just our papers
bt papers worldwide
tat would really put our lil country there

i can see it now

front page

malaysia has the most advanced n fast server witout virus in the world
its speed is the most lightnin fast
bla bla bla
while our country [insert respective country name here] is lousy outdated n full of virus which leads to slow speed

why keep bully cs? they are UNDERPAID. they are NOT trained. it could/probably be their SUPERVISOR (and consequently higher above) who INSTRUCTED them WHAT TO DO.
They just wanna get paid to feed their family. People incl me have scolded them since TMNet started LONG AGO.

Why would TMNet hire geniuses to work for cs? So that they can be SMART about things and tell the whole malaysia actual truth of TMNet? So that they can actually try to _SOLVE_ problems? CS are supposed to follow just some procedures and that's what they are paid for. They are not there to SOLVE problems. Infact, they are not even technicians. In fact again, WHOEVER Tries to be smart in cs will probably be fired. I'm sure many have.

[i]The humble old rooftop TV aerial could bring superfast internet to even the most remote shack in the Australian Outback and help solve the problem of how to connect isolated communities across the globe.

But that still leaves seven per cent without what is becoming, increasingly, a basic human right.

"I think Australia really stands a chance of being of global test case. If we get it right there is really an opportunity that other countries will follow what Australia is leading with."

I'm in Selandar, Melaka which is a rural area and I'm also capped
I'm subscribing to 1Mbps but download speed from megaupload is only 50kbps
it used to be around 200kbps though

tmnet is so incompetent
it's their fault for not being able to handle the increasing number of users
and now they're blaming the users for hogging the bandwidth
if they can't cater so much users then they should just stop with the promotion and taking in much more users 

even if there's new technology that allows better speed it'll probably take another 10 or hundred of years to be implemented in malaysia
sigh...

other countries talking about being the first to supply 100mbps, first to support 1gbps and etc.

we dont even have consistent, SLOW internet yet.

any idea for how long they want to do this? is this just trial period or what?
i pay for 1mbps but speed barely like 512Kbps...

u guys are lucky.... for 512kb user like me in subang, dl speed is at most 15kb/sec

imagine downloading visual studio 2010 pro, need 2-4 days non-stop.
im a student btw, so i get visual studio for free

i heard that some guy here complained to the cs here, and got his speed back. anybody else tried that and worked?

i at Ho Chi Minh City now....

at budget hotel... getting free Wifi ... below is the speed test....

Malaysia streamyx business user more slow compare with budget hotel at vietnam....

alright,

they updated it again

http://en.wikipedia.org/wiki/TMnet
Keep the work up!

i urge everyone not to pay this months bill as sign of protest. dont worry they wont suspend if you miss 1 month

I made a report, and the technician came today..
he kacau some wiring, then check speedtest on kl server no prob..
then he test on streamyx speedometer also ok..

then i clicked on the speedtest cyberjaya server, which obviously says "hosted by TMnet" and shows



tat bugger replied, " boss, ini bukan tmnet server laa..tmnet server di KL"
KNNCCB..

Call their customer service and komplen. Otherwise, they will think everything is ok, so no need to do anything! 

Telekom Malaysia Bhd ™ wishes to clarify on our Fair Usage Policy (FUP) and address several comments on allegations of a ‘hard cap’ for international bandwidth being enforced by TM.



We would like to assure you that it is not, in any way TM’s intention to enforce any ‘hard caps’ on our customers.
so in all fairness
a hard or soft cap
is none the less a cap


As a matter of principle, however, TM needs to abide by a FUP to ensure that the network caters to all customers in a fair manner, and this has been in place for a few years for Streamyx which is a contended, best effort service. This means the Streamyx network is catered to be shared by everybody at any point in time to ensure everybody gets a “fair share” of the bandwidth.
a few years  n only now we feel the slow speed
how fair is tis
how are we allocated


What Is Fair Usage Policy (FUP)?



The Streamyx “Fair Usage Policy” is available on our website (http://www.streamyx.com/customer_care/customer_care.php?id=customer_care_fair_usage_policy) and it basically describes the list of specific heavy usage activities (like P2P and gaming) that will be managed during peak periods.
so gamin is heavy usage also
i really dun see gamin as heavy at all


As you all know, this kind of bandwidth management or FUP is a global and common industry practice, for both fixed and mobile players. All industry players have traffic management in place and mobile players particularly due to their natural capacity limitations. It is aimed at making sure broadband services are fast and reliable whenever in use.  It is designed to benefit all users, especially normal or non-heavy users during peak periods, so that all can enjoy fair browsing and surfing speed.
there has nvr been fair speed for us right from the start


In general, TM’s FUP and implementation is aimed at providing an optimum internet experience to all Streamyx customers by allocating the total available bandwidth to users equitably during peak periods, especially for international connectivity.
i think peak n off peak hrs r quite diff
contary to wat tm thinks is the peak hours


Of late, our traffic profiles are changing and increasing quite rapidly. With no traffic control when congestion hits, depending on the usage patterns, customers subscribing to the same package but generating different traffic patterns may experience different levels of service performance. With the recognition of the increased demand in overseas content, we are also working to migrate some content to servers within Malaysia thereby providing faster local access and at the same time freeing up additional international bandwidth.
no one has complain bout the local speed
we all r complainin bout the international speed


In an effort to ensure a fair distribution of resources amongst all customers at all times, whenever congestion occurs, TM’s network is able to calculate how many users are active at any given time and allocate dynamically the resources across all customers with active sessions.
another lie
there is no such thing as fair


In rare cases of heavy congestion, we ensure that no customers may get below a minimum threshold of international bandwidth, but there is no ‘ceiling’ to the bandwidth each customer can get.
so we hav no idea wat we should b gettin
so to cut the long story short
it will b the lowest u all can think of








Current Situation



After successful pilots we ran a few months ago, in the past few weeks we have been rolling out nationwide a new traffic management model. Even though the number of calls to our call centre notifying slow browsing or low speed did not increase, some customers complained about their international browsing experience.
a failed pilots is successful
so u take the feedbacks from how many of us call the call center
so everyone
get ready ur phone n call n say hello to those fine ppl


As dynamic allocation of bandwidth requires some specific settings to be fine tuned area by area, while the majority of the customers should see improvements, it is possible that the experience of some customers has actually worsened. We apologise to our customers for the inconvenience this has caused. We elicit and welcome feedback on the experience in different parts of the country at different times of the day. We have set up an email account impact@tm.com.my, as of 1 December 2010, dedicated for this purpose. Thank you for your inputs, speed readings and account details submitted thus far.



We are still collating all inputs from customers and analyzing the profiles to match against the network data but have put forward an action plan to immediately alleviate the situation.
are u gettin the info on which area has not been capped so tat u can do ur job n cap em all


Action Plan



Bottom line, we are listening to you and taking action on the network issues and hope to see improvements in the coming week. We are reviewing some parameters, but the system has to be in place due to surge in traffic during this period of school holidays which is contributing to the increased network congestion.
now u r blamin it on schools holiday
for ur info
these has not been much of a problem for so long till ur farkin brains think of tis cappin


We will be monitoring this very closely this coming week, to see if the above has yielded positive results whilst constantly reviewing the parameters to ensure that dynamic allocation is in place in order to provide fair experience for all customers.



We will further investigate both individual cases and the service in its entirety to address specific concerns that they may be facing, and will respond to these customers directly.



Rest assured, TM takes note of all customer feedback to continuously ensure improved customer experience end-to-end. We do listen and are taking action. We look forward to further constructive feedback, and will take all comments on board to help us make key changes.
do some actions n fire all ur farkin ceo vp manager n such
then only do u talk bout key changes


We thank you for your kind understanding and patience as we work to deliver on our commitment to service quality and overall customer experience.



Yours sincerely,

TM

Telekom Malaysia Bhd ™ wishes to clarify on our Fair Usage Policy (FUP) and address several comments in the blogosphere on allegations of a  ‘hard cap’ for international bandwidth being enforced by TM.

Firstly, we apologise for the inconvenience that our customers are currently facing on our internet services.

We would like to assure all our customers that it is not, in any way TM’s intention to enforce any ‘hard caps’ on our customers.

As a matter of principle, however, TM needs to abide by a FUP to ensure that the network caters to all customers in a fair manner, and this has been in place for a few years for Streamyx which is a contended, best effort service. This means the Streamyx network is catered to be shared by everybody at any point in time to ensure everybody gets a “fair share” of the bandwidth. Currently UniFi is not affected, as it is a new premium service.

The Streamyx “Fair Usage Policy” is available on our website (http://www.streamyx.com/customer_care/customer_care.php?id=customer_care_fair_usage_policy) and it basically describes the list of specific heavy usage activities (like P2P and gaming) that will be managed during peak periods.

As you all know, this kind of bandwidth management or FUP is a global and common telco and celco industry practice. It is already in place in Malaysia amongst the mobile broadband players and aimed at making sure our broadband service is fast and reliable whenever in use.  It is designed to benefit all users, especially normal or non-heavy users during peak periods, so that all can enjoy higher and fair browsing and surfing speed.

In general, TM’s FUP and implementation is aimed at providing an optimum internet experience to all Streamyx customers by rationalising the internet speed during peak periods (3pm – 1am).

Of late, our traffic profiles are changing quite rapidly, and we are noticing that network congestion can hit different parts of the country at different times of the day or week. When congestion hits, depending on the usage patterns, customers subscribing to the same package but generating different traffic patterns may experience different levels of service performance.

In an effort to ensure a fair distribution of resources amongst all customers at all times, whenever congestion occurs, TM’s network is able to calculate how many users are active at any given time and allocate dynamically the resources across all customers with active sessions.

In rare cases of heavy congestion, we ensure that no customers may get below a minimum threshold of international bandwidth, but there is no ‘ceiling’ to the bandwidth each customer can get.

The problems some customer are experiencing now may have stemmed post a successful pilot of a new traffic management model we ran a few months before, following which we went nationwide about 3 weeks ago. Clearly there is room for improvement and we are working hard to resolve this.

As dynamic allocation of bandwidth requires some specific settings that need to be fine tuned area by area, we elicit and welcome feedback on the experience in different parts of the country at different times of the day. We have set up a special email account where you can send your readings for our review: impact@tm.com.my effective 1 December 2010.

From our analysis, the current traffic patterns are, for most part, in line with our expectations on traffic management, and the speeds being delivered should suffice for a smooth internet experience.
its not even smooth from the beginning

Where the internet experience falls short, we will further investigate both individual cases and the service in its entirety to address specific concerns that they may be facing, and will respond to these customers directly.

Rest assured, TM takes note of all customer feedback to continuously ensure improved customer experience end-to-end.

From a market communications perspective, the FUP awareness campaign is already ongoing and we will further clarify as to the rules we are implementing – and why.
let me tell u this
to suck more money witout any upgradin of ur system,infrastructure n bandwidth
when i call to check some info of my accounts
each dept giv diff answers
how sophiscated is ur system when the basic things tat u need to do
a detailed info of the customers
u also cant do it

In fact, a bloggers briefing has already been scheduled for 17 December post our engagement with LYN and Kambingz earlier. About 40-50 selected bloggers will be invited to represent the wider blogger community to keep them abreast with our efforts to improve service delivery and customer experience overall, and to seek constructive feedback on these efforts. We hope to address, or at least start to address many concerns at this forum.
so who is goin from lyn
lets hope its not those tm defenders
if not
all glimmer of a hope is already lost
the battle is lost witout a word being said

We thank you for your continuous feedback and ask for your kind understanding and patience as we work to deliver on our commitment to service quality and overall customer experience.

TELEKOM MALAYSIA BHD

TM says Unifi=High Speed Broadband, well what about Streamyx BB then, Streamyx BB=Low Speed Broadband lah what else.

Unifi fibre=high tech, Streamyx copper=low tech=no future=di-anak-tiri-kan by TM!!

Remember Unifi was initiated by gov+TM as desperate measure to try to win over Malaysia's net community as we were the one that shame them during last GE.

it's overloaded already lor. Basically SATURATED like what their upper management said one bah malaysia boleh ok?
at least ur KL CS still call u up and explain congested. My so call area tech u sms / call she ask what is it? as if the expression what is it u WANT now? like we the one bothering her? wtf lor. Beware wor lagi tinggi pangkat lagi bodoh bodoh sombong ok? hahahaha =D how i wish shes reading this HONESTLY =) considering when we complain the speed bila slow. She said only 1 day so it's NORMAL with BEST EFFORT BASIS QUOTE.

err..why everybody post the email template...ZZZZzzzzz...

Any one complained to the local dailies yet? or file a breach of agreement with the tribunal courts yet? whats the point of ramblin here as if some miracle gonna happen. No doubt, the goons at TM are watching this thread. Yup, they are watching, perhaps laughing too and abscond with your hard earn money.

As for me, paying for 4mbit but only getting like 1 mbit line is Daylight robbery. Lets all start going to the papers and flood them instead.. lets us all do it

report to aduan rakyat..mr karam can help perhaps.. lol

haiz..550mb file take 5 hours....before just 1 hour or less...

Latest news.

"There was unfortunately an ipcore breakdown over the weekend which was restored within a day but may have also impacted our our refinement exercise. Even as we speak they are continually refining."

2 more days before the rest of the fixes make it across all users.

take 5 hours ? mine took 15 hours ! damn it   . When I download 500mb file , I cant do anything else that use the bandwidth , can't surf net at all ! otherwise , it will take more than 15 hours !  

itS dEpEnd On how u write ur letter or email. Tm called me 3-4 times daily after i  made an official complaint to mcmc n pcb.

---

Added on December 6, 2010, 11:36 pm
Tm didnt told me about all tis shitty excuse.they called me n told me to restart modem,n it should be alright.

In other words, 2 more days to another new excuse by TMnet 

First they say they will remove it when they cannot solve the problem, and revisit it in the future
Nothing happens
Then they say ease up but cap will remain
Nothing happens

if there was an ip core breakdown, how come nobody complained that their dsl light on their modems went dead?

Good point

One have to wonder what happen if we all just sit quietly and did not file those complain, send them email, and call their technician everyday

I'm glad we all did

lol you conspiracy theorists all dunno what you're talking about.

my connection is fine.

no issues whatsoever.

others who have problems, of course, there will always be problems here and there. its just a coincidence.

don't try to connect the dots when there is no picture to begin with.

I do not know what they have done to charm you.

If I were the CEO, who would bother to still talk to YOU, a public, who is able to convey messages to a fair number of users, it would be important for me to maintain a good IMAGE. I don't know about my conspiracy theories, I don't know the truth and the thing is, and I don't need to know the truth. Actually, I do know the truth, and the truth is, our internet infrastructure is way behind others, and I do not need to explain why because if you don't know, you would seem a bit dumb. Time after time, increasingly over time, it's enough, from cable faults to upgrades, maintenance, new system, and almost always said "to serve you better", we have only seen degradation.

Anyway, let's take your words, and go a little deeper, you say tm is a bit dumb. A company cannot be dumb, only the people running it can be. So who precisely do you refer to as dumb? Mr. CEO? Your buddy ZamZiZamZamizzzZzzZz? Or his underlings? I mean if they are a bit dumb, why aren't they fired yet? That's not right, right? In fact, what's even more not right was, you BELIEVED they were on the right track 1-2 weeks ago, you said yourself.

and hey, just because he said it's expensive running an isp, it doesn't mean you need to believe him. Elsewhere there are so many isps fighting each other and are still doing good. Over here, it's quite virtually one isp running the show. Is he suggesting that, if there were a fair competitor, both would go bankrupt? I mean being the sole leader alone with nasty pricing comparatively with the rest of the world especially 3rd worlds.. is that not enough?

They aren't dumb at all. They are just cunning because the people are weak. I am. We take what we are given. Now it's gone a little too far. Let's all just admit that.