Hopefully after this cap, starting next year unifi all get capped, then we can enjoy our speed back to normal. 

Just call TM to follow up my report, what I can tell you is bullshit respond.

After giving the report n few conversation...

Me: why is that my internet connection become so slow? does TM capping my bandwidth?
CS: no TN has no capping system or what to streamyx user.
Me: then how do you explain why is my connection so slow?
CS: have you done the speedtest for today?
Me: Yes, everyday! 0.11mbps from speedtest.net, 0.14mbps from http://download.tm.net.my/
CS: erm,...... (keep silent)
Me: I use internet for 15hours a day for my work, you think I don;t know the speed is slowing down?I can't even access and get file from my US company server.
CS: (remain silent for long time)
Me: All I want is my internet speed get back to normal. I'm on 1mbps package and my downlaod speed awlays around 180kbps. Now i'm getting 10-15kbps.
CS: (silent)
Me: so what can you do about it?
CS: ok...what i can see your report here is the previous CS ask you to done the troubleshooting n everything and i can see that the PING you done (which is the packet sent n lost) has no problem. (BULLSHIT THING AGAIN)
Me: Of course there is NO PROBLEM!, asking me to ping the local website. Pinging to International website is damn slow. I have done pinging to Cyberjaya, Penang server, same thing! SLOW! Only KL server is normal.
CS: remain silent...
Me: I'm sure TM is capping my bandwidth
CS: yea i know about the capping ( U SEE U SEE THIS TIME HE KNOW ALREADY)
Me: i'm sure u have been receiving lots of call regarding this right
CS: yeahhhhh (sign...can heard that, HAHAHHAHAHA)

at the end he said he will pass to technician bla bla bla, in my mind and his mind sure we both know thsi is useless...

I just answer okok bye.

Max I give 1 week, will guarantee make report to SKMM, write email to all major newspaper. I dont' care if they give me respond or not BUT if all of us do the same thing, they will sure know this is a serious issue (why there is so much complaint about the internet speed), ya write to "ROCKET" also

Today report:



Download rate test completed successfully!
Your download rate is 0.12 Mbps
Call the CEO come out dinner again! PUI!!!! guarantee his line is the fastest one even there is capping! PUI !!!!

Streamyx Capped

Theres the thing, tmnut ppl are monitoring this thread as well, so next time just keep it to urself

Alright, standby, a more detailed response coming from TM later today.

They are fully aware of the issue.

In the meantime, try reading this: http://www.streamyx.com/customer_care/cust...ir_usage_policy

What we're seeing here could be a manifestation of the policy in practice.

just back from another call
they only refer me to their fup
only will they do anything if its Malaysia
out of Malaysia not their problem

and also told me no capping is in effect
will call again tonight

They are not doing any account level capping. This is capping across the board.

today's cap is even lower than few days ago. 

Folks this is what you should do,

Do a speedtest with http://download.tm.net.my/index.php
This site will give you the "correct" download speed.. Provide this speed to the technicians... They cannot refuse it as this is their own website

Anyway according to the technician I spoke, they are not capping the connection, what they are doing is something called "contention ratio .. lolzz

So when you call them, tell them straight that you want your connection to be normalize. Hope this helps..

P/S: Still fighting my battle with them... hopefully will be okay

my office streamyx speed back to normal now...

I reported and my speed went back to normal as you can see from my screenshot and they also called me back to ask if my speed was ok.

I hope it will last..

try sending another email to impact@tm.com.my but this time you also cc it also to help@tm.com.my..

it will also help if you can include your report number & speed test screenshots of KL, Cyberjaya & Singapore server.

that's what I did before my speed came back.