Hit him where it hurts 1st.Put FUP and core technical issues aside and try to go straight to services' pricing strategy (or rather..the lack of it..).It's simply beyond absurd.We're paying too damn close to 1st world levels while getting 3rd world standard implementations right from service availability,application runarounds,confirmation and QoS.Then you'll get ample ammo to attack with all the tech stuff since traditionally TM kept to the "We'll build it when you pay for it" warped idea.