There are very good questions here, but I didn't see any that explicitly focused on international latency. Ask them what their plans are for actually improving (and not just advertising) online gaming support as we currently have to deal with serious latency issues when playing MMOs and other real-time online games. The lag can become unbearable when raiding or PvPing in WoW, and makes it almost impossible to play Tekken 6 with the Koreans or Super Street Fighter IV with the Japanese. If they ask you why they should consider this important, you can tell them that if they managed to address this issue, then a LOT more people will be interested in upgrading/switching to UniFi.

Yes. Same thing happened to me in Puchong (near Cyberjaya). Didn't TMpoint tell you this? If 4Mbps ports are full and UniFi is available in your area, they won't set up a new DSLAM for 4Mbps. This was personally confirmed by the TMpoint rep I spoke to after she called their Planning department. I then decided to go for VIP20 and haven't looked back since.