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News Dell XPS 15 is back! ~ rm2999 ~ It has launch!, Core i5, GT420M, 4GB, 500GB, JBL subwoof

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thomastwh
post Nov 19 2010, 08:43 PM

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QUOTE(vernon91 @ Nov 19 2010, 06:36 PM)
i can see that most ppl getting their xps 15 after placing order for 2 weeks
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Well not everybody. This is my chronology

24/10/2010 (ORDER) ---> 11/11/10 (INITIAL PROMISE TO DELIVER) ---> 15/11/10 (REVISION 1) ---> 25/11/10 (REVISION 2) ---> 29/11/10 (NOW - REVISION 3)

Today receive another crappy email telling me shortage of part thus the new date.
This is extremely unethical, no parts and put up for sale. Promised a date but fine prints in contract state dates are flexible.

I wrote back asking for immediate cancellation.
Life could have been easier dealing with other brands which don't overpromise.


thomastwh
post Nov 19 2010, 08:59 PM

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QUOTE(vernon91 @ Nov 19 2010, 08:50 PM)
sad.gif oh.....thats kinda bad...btw wat spec did u ordered?
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The specs I ordered: -
i7, 435, 6GB,

Otherwise, everything stock standard.
Cannot understand their statements.

The funny thing is that after receiving notification of deferment to 25/11, I wrote back to complain stating I am willing to accept until 18/11 only. Anything more I will not have time to backup my software before leaving for overseas. The DELL guy wrote back stating they have "HELPED" and will rush it.

When I receive the shitty email today - I really blew my top. Their meaning of help is more deferment.

Any recommendation of other brands - with reliable customer service?

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