But eugenchiu you are forgetting the specs of USA laptops and Malaysia laptops are not the same. They typically get more, and better, options, for a much lower price. And you cannot compare the mini because it costs only like, what, RM1000? How does this RM1000 compare to some laptops which cost more than RM1500 more than the one in the USA? Shipping or tax cannot even reach RM1500.

Sorry Astria no XPS 17 in Malaysia.

Ok this is interesting:

12:55:08 PM    System  System 
Connected with Ross_Chan
12:55:13 PM    Agent  Ross_Chan 
Welcome to Dell Sales Chat. My name is Ross. I'll be your personal sales agent. How can I help you today?
1:06:35 PM    Customer  Tim 
Hello
1:06:55 PM    Customer  Tim 
I am interested in the XPS 15 laptop. However I must ask you
1:07:09 PM    Customer  Tim 
why can't I order XPS 15 with i5 and GT435M
1:09:36 PM    Agent  Ross_Chan 
GT 435M must order with Core 7 processor.
1:14:04 PM    Customer  Tim 
Why what is the reason?
1:15:16 PM    Agent  Ross_Chan 
This is the restriction set on in customize page.
1:17:00 PM    Customer  Tim 
I know but can I not order it like that?
1:17:06 PM    Customer  Tim 
Why is there this restriction?
1:17:46 PM    Customer  Tim 
I waited over a month, Dell withheld all information, but now they cannot tell me why I cannot order the right options?
1:21:55 PM    System  System 
The session has ended!

1 - On what do you base this claim? In other countries, particularly USA, you can - while it's still under warranty - get your system replaced by a brand new model of equal or better function and specifications, if there is something wrong. I'm very sure that does not make USA's Dell service any lesser than the one here - if you have In-Home / On-site of course. Oh and yeah, I'm going to find tons of sites and books on how Dell MY's service totally trumps the United States'. Right.

2 - No, Astria mentioned wanting XPS 17. I was just saying it wasn't available in MY.

3 - What are you even saying? I was trying to show how Dell cut me off so quickly when I was asking a genuine question about the product. "System restrict"? I wanted to know why somebody disabled that option.

Clearly you need to improve your English and your eyes.

Sorry to discount your English, I realise this is a forum, and language use is not always a priority.

The Dell guy cut me off, clearly. I did not DC (or at least I'm quite sure I did not because the Chat thing does not need super fast, smooth internet).

It's just that they purposely made it so that you cannot order i5 with GT435M or i7 with GT420M, for their own reasons or whatever, and I wanted to know why - before I considered buying it.

can do ntg bout tat though.....but he/she is claiming tat my lappy will reached only aft 3weeks...omg tat was a long period.....

and...erm...isit when the dell deliver to my house, i must present? my family cant take it for me?

it's always like this for new products...