I would like to post this to warn all LYN member, Don't buy handphone from there!!!

I have bought this iphone from a kiosk called M.MOBILE at Low Yat (1-K002, 97TH MOBILE SDN BHD) on Monday around 7pm.

After I paid using my credit card then only the seller called Daniel showed me the iphone that I bought. For me, it looks brand new just the way he told me that the iphone is new.

After observing the iphone for a while, I handed back to him and he assisted me to put in my sim card in it. He also helped to change my case holder into maroon as part of accessory and protection. After done that, he handed back the iphone to me again to see and try out the application inside. There was nothing much I can check since the battery was low, as low as 5% left to be used.

He said that I should charge the battery for 8 hours and while charging I can still play around with the applications. At that moment also, he actually wanted to download some more applications for me but because it was already late so I told him that I would come again tomorrow for the services. By that time I consider the iphone was okay because I can message and I used the camera.

Around 9pm on my way back, because the battery was flat, the iphone turned off automatically. Once I arrived home, I started to charge the iphone according to the user manual. About 10min after charging, I tried to switch on the iphone, but it didn’t switch on as I expected. I remembered that the seller said I should be able to switch on during the charging process.

I had a look at the charger’s hole and making sure the iphone’s extension fits well to it. Even by doing that, the iphone still not switch on. The next day, I went back during lunch hour to the place and asked the same guy to check for me, my iphone condition and said I’ll be come again after working hour. However around 3.30pm later he text me and accused me removing one of the two screw in between the charger’s hole.

At first I can’t get what he meant of the screw because I don’t even notice there were screws on the bottom of it. I called him and said I don’t know anything about removing the screw because I don’t even have screw driver to do that. Then in the evening, I went there with a colleague friend to meet him and understand the root of the problem.

Over there, then only I get what he meant by the missing screw, all I can say was I didn’t do anything, they should know more because they are the retailer. He said the iphone was fine on the day he sold to me, only after he sells it to me the screw gone. I said that is unfair to accuse me like that and I demand a new iphone since I used the iphone less than 24hours and I didn’t do anything that caused the defect.

Even if he can’t redeem me new iphone I insist for refund. He replied me that he can’t do any of that, he offered for the repair and it is not free of charge. I have to pay additional for it. He also mentioned that the other way is to trade in with half of price I bought. I asked for warranty and he said there is no more warranty since I ‘lost’ the screw myself. I don’t know how much it will cost but it could reach hundred by looking at my iphone condition.

I was so angry that I took back my phone without letting them to repair and bring it to other shops and get second opinion on the iphone. Then I went to the repair shop, and the repairmen said that my iphone is not new instead it is used iphone. I realized, I got conned and what disappoints me most is that I paid for new iphone price and I used it less than 24hours.

Need some advise here, please help!!!

i have posted some photos here: http://forum.lowyat.net/topic/1580947

This post has been edited by mhwong1982: Sep 29 2010, 09:15 PM

Why dont buy at apple shop? All people want buy cheap phone, so this is the risk...

sad to hear tat. rm1957 is not cheap thou.. try to b more careful nxt time.
curse those blackheart con shops, seriously they r way too much by doing so.

cheers bro

thank you bro. Do you know anywhere i can fix this problem? really dont want to go back to the retail outlet to let them CON me for the second time....T_T

Try to be more carefull in next time, ok

This post has been edited by kelvintiew: Sep 30 2010, 09:36 AM

u buy iphone 4?

Well, there's a lot of reputable iphone repairer in Lowyat. Try to use search and tell them your situations. They are very professional, so nothing much to worry about. Ask the price before you proceed. Take that as a lesson. Be extra vigilant especially when dealing with small shops. Some but not all, tends to cheat their customer, doing short term profit instead of longer term.

3GS...

An old trick by many mobile phone retailers.

Sorry to hear your loss.

Most phone sellers are GOONS and samseng. I kena once when my phone bought for RM900 rosak and the shop refused to repair for me. what rubbish 'warranty'.

Next time just buy directly from Digi/Maxis/Celcom.

On the side note, I do think most handphone sellers are being affected by the sales of higher-end PDA/Iphone by our local telcos.

That's the trend I see now. Most people will just buy directly from our local telcos, whose phones will normally come with nice warranty and data package.

Nokia/Samsung are yesterday phones. They only can fight at the lower-mid range market.

NEVER buy iphone from any other store than Digi/maxis.

The days of "AP set and warranty" is over for me.

As for your problem, try to look for some reputable Iphone repair service in lowyat forum, you might be able to salvage the phone.

I always stick to this principle, something I learned from my friend.

1. For phone that is more than 1K, always buy from original shop and telco, because if got problem you can have a peace of mind to claim the warranty.

2. For phone that is less than 1K, you can try your luck at caplang AP shop, with risk of these shops not honouring their warranty claim. But if that does happen, at least you won't feel so bad...

This post has been edited by soul2soul: Sep 30 2010, 04:04 PM

Will spread news about that con shop. take care man

should buy from me instead

When i send my handphone to lowyat to repair, i make sure that it does not went out of my sight.

When the guy repair it, i will keep on eye on my hardware.

pity u bro...i always scared to buy things in lowyat there...

ur opinion is just one sided
u had a problem wit one shop n u blame all the shops?

Yea, not only that stall, lots of conman out there, sometimes really damn angry bout it.

Better go back to those authorized seller, better than phone shop

i hate this kind of shop laa kita boycott sama dia

Does that make Lowyat is a very terrible place to shop?

everywhere is dangerous, but then if you take precautions and take people's experience as your guidance, it will make Lowyat a better place

From what i heard about lowyat reputation, its not really that good especially those tech-gadget. Mobile phones, laptops/computers or even ps3, i rather buy those outside... Just too many swappable products between traders and sellers that make me disappoint.