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 DiGi iPhone Discussion Thread | V3, Rates/Booking/Buying Discussion ONLY

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turion64
post Sep 27 2010, 01:12 PM

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QUOTE(keeting89 @ Sep 27 2010, 12:40 PM)
juz called digi customer service center..
they said i change from celcom to digi need to wait bit longer ar? is it true?
damn troublesome la.. because of the RM100 rebate, now the phone is like a dead phone.. loled =)


Added on September 27, 2010, 12:43 pmErm.. ios 4.0.2 can jailbreak now?
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mine from maxis to digi since sat morn. aredi 3 days show no service ....

QUOTE(cschun86 @ Sep 27 2010, 12:52 PM)
Nope, cant JB at the moment.
Anyhow, I updated mine to iOS 4.1 tongue.gif
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bro, when u update to 4.1, did it erase the data (contacts/apps) on the phone?

QUOTE(Nairdamil @ Sep 27 2010, 12:56 PM)
Hi All, I want to ask...Lets say i have signed up got 2 years contact...However, i want to end the contract...How much do i need to pay as the penalty??
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Rm400
turion64
post Sep 27 2010, 01:36 PM

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QUOTE(keeting89 @ Sep 27 2010, 01:19 PM)
Wah.. 3days already..
i think tomorrow my sim will not be activated too..!!!
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juz called digi. they said mine rejected. told me to re-walk in to any digi center to resubmit Mnp.
lucky i called, they dun even bother informing me -.-


QUOTE(cschun86 @ Sep 27 2010, 01:30 PM)
No, it wont erase the data,
coz all the time you are connected to iTunes.
the download of iOS size about 600MB,
takes around 1.5 hours with my streamyx.

Updating process to the phone around 10mins.
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got it. thanks!
turion64
post Sep 27 2010, 03:00 PM

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QUOTE(nimrod323 @ Sep 27 2010, 01:47 PM)
juz called digi. they said mine rejected. told me to re-walk in to any digi center to resubmit Mnp.
lucky i called, they dun even bother informing me -.-
got it. thanks!

just right click on the iphone icon once its connected to itunes and back up,that is all
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huh? what u mean bro?

QUOTE(gagak_84 @ Sep 27 2010, 02:09 PM)
» Click to show Spoiler - click again to hide... «

My IP4 still not in service.. i call DG, celcom centre.. lastly i found out that DIGI forgot to key in my supplementary line along with me (PORT IN) , thats is y celcom reject my Port out application...  doh.gif

im quite frustrated right now.. WTF happen to DCS.. they are not well trained when they want to key in my application..  mad.gif
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bro, what is the digi toll free CS no ? i call the 016 no. everytime kena charge.. -.-

QUOTE(keeting89 @ Sep 27 2010, 02:17 PM)
@turion64
juz called digi. they said mine rejected. told me to re-walk in to any digi center to resubmit Mnp.
lucky i called, they dun even bother informing me -.-

I called but din kena reject.. hehe.. luckily.. damn troublesome for me to travel to nearest digi service centre.. stil waiting for the signal.. lol
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called them again. another CS pick up. told them its not my fault my Mnp reject coz i aredi settle bill with maxis.
they say will find back my form and resubmit for me. phewwww.. if not i dunno how long i nid to que up at digi center as most center r crowded nowadays!

QUOTE(naix @ Sep 27 2010, 02:29 PM)
need advice on warranty..
if i got a unit from digi with idigi plan and i did jailbreak on my iphone
will the 1 year warranty provide by Digi void?
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yes will void. but u can un-JB it and send to warranty.
turion64
post Sep 27 2010, 04:14 PM

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QUOTE(bingozero @ Sep 27 2010, 03:11 PM)
Digi helpline is free 0162211800 when you call from digi postpaid or prepaid.
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thanks bro~

QUOTE(BegRedBarr @ Sep 27 2010, 03:33 PM)
Got my iP4 from the carnival on Sat 3.30pm (what a horrendously crappy service Digi!!!)

After I got the iPhone at the Quill Carnival, I insisted they explain how my mobile no. would be ported (mine was a very old prepaid blue bear -- no outstanding bills; mine even has extra credit in it!!) and they mentioned that they will key in my details MANUALLY...so something went wrong that it took 2 1/2 hours at Quill just to get my filled up PAPER forms (those who were in Quill would know the massive FUBAR that happened) -- did something happened to their system or what??

I gave them the benefit of the doubt; waited from Sat till today -- felt a disturbance in the Force... so I called helpline 016-221 1800 today 40 minutes ago... gave my name and IC no and they said NO SUCH RECORD EXIST. So bla bla ask me to call Celcom bla bla check port I told them I've asked this questions already at Quill, looks like you guys (Digi) didn't do your job right. Then he asked for my name and IC and the ID on the micro/mini SIM card and said it will be activated 24 hours. Then I realised, how do they know which plan I wanted to go with?

TL:DR: For those we went to Quill to MNP and buy iP4, call Digi NOW to check your status!
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i agree with u bro. their staff at the roadshow is lack of experience and un-coordinate at all. they nid to speak to their supervisor everytime i ask a question -.- i advice everyone call to check their Mnp now.

turion64
post Sep 28 2010, 12:00 PM

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QUOTE(BegRedBarr @ Sep 27 2010, 10:16 PM)
UPDATE: From my previous post at page 10, I called up Digi service centre again at 7ish PM, and asked the same questions to the customer service spokesperson and was given the same answers again: NO SUCH NUMBER or RECORD exists. I mentioned about purchasing the iPhone 4@Quill and she seemed to be keenly aware of the event.

Pressing further and refusing to "go to the nearest Dig centre" to do the MNP again, I asked a new set of question, "what happened to all the forms and credit card details I filled up at Quill?" which turned into a 3 minute waiting period and a somewhat vague answer were given: they have pooled all the MNP numbers in a list, and will be "keying" the list within 24 hours before my number (which was in the list) will be ported in.

So Quill iP4 buyers, again, don't wait; please call Digi if you number is not ported!!

EDIT: spelling
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My advice keep calling them to chase. juz now called them n finally they resubmit my Mnp form. now waiting for maxis to release me...


QUOTE(SweetPuff @ Sep 28 2010, 12:01 AM)
Bro, PM me your mobile number and I can check with customer service guys directly.
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bro u work in digi CS ?


QUOTE(keeting89 @ Sep 28 2010, 12:20 AM)
my situation with u kinda reversed,i mnp collect the phone.. line havet activated..
over 24 hours dy..=(
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same situation wit u bro ohmy.gif

QUOTE(yangxi @ Sep 28 2010, 12:28 AM)
melaka digi edge only 53kbps  gprs speed?  i though is 384kbps
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how to see the data speed?

QUOTE(nimrod323 @ Sep 28 2010, 08:28 AM)
Quill automotive is the BMW showroom lah kawan doh.gif anyways a lecturer of mine got into the same situation as you, shes has yet to have her sim activated, some forummers here said that the MNP failed and you have to walk in to the DIGI center to review it
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my Mnp rejected d first time also. at first they told me the same thing, but u can ask them to resubmit for u again. no nid to walk in.

QUOTE(Intel@Atom @ Sep 28 2010, 10:04 AM)
how long is your iphone4 battery can last?
mine 1 around 1day ner
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mine without activation of sim, 1 day drop 2-3% only..lol

QUOTE(antho1 @ Sep 28 2010, 11:15 AM)
I been waiting for the activation from saturday until now  rclxub.gif
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same here shakehead.gif

turion64
post Sep 28 2010, 12:31 PM

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QUOTE(kael90 @ Sep 28 2010, 12:08 PM)
y so long to active...aiyo i had been telling u guys to restart ur phone...=.=
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we're porting Mnp from different telco so take longer...restart won't help..

QUOTE(keeting89 @ Sep 28 2010, 12:09 PM)
Argh.. 40hours plus d.. no responce..
DIgi collect money then doing nothing
They even cannot fullfill their promise..said within 24hours will activate my sim..
i been using digi for almost 3 years.. this 1st time encounter this..
Really fed up with this, coz no other sim card for me to use..
Better sign up for maxis, coz they doing things more effective..
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i agree maxis more effective althou its more expensive.
i think maxis more experience and customer oriented lor.

QUOTE(yayaestique @ Sep 28 2010, 12:11 PM)
my friend got the line right after the was activated at the last counter..

yet we waited 7 hours eventhough we're one of the earliest.. sad.gif
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i was the first 30 customer on quill tat day. until now no sign of service on my ip4 yawn.gif

turion64
post Sep 28 2010, 01:14 PM

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QUOTE(vo0de3_x | oum@n @ Sep 28 2010, 12:54 PM)
pyramid got stock if not mistaken ... i went there ytd and heard they got stock ... not sure abt today lol
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both fri n sat i was there they have stock. i guess this branch have more stock than any other branch.lol


QUOTE(gagak_84 @ Sep 28 2010, 01:01 PM)
already coal digi service centre? and please do call your telco SC also.. just to make sure they receive the application from DIGI.. for my case DIGI key in my application wrongly  vmad.gif .
after follow up with them, this morning my phone succesfully Port in to DIGI..

i register at Quill in satuday same with you.. i think the person who in charge to key in the application are soo stupid..  shakehead.gif
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yup will call maxis later....zzz

QUOTE(yayaestique @ Sep 28 2010, 01:06 PM)
funny that my friends' line was activated right after phone was activated (when they hooked it with their laptop)
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tat was activation for warranty...

QUOTE(yayaestique @ Sep 28 2010, 01:08 PM)
my friend got the line directly.

kakak tu said "wait within 24 hours baru line masuk"

then i said "tu line dah masuk" while pointing to the digi logo at the top.

kakak tu terkejut and said "wah dah masuk. cepatnya!"
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+1

turion64
post Sep 28 2010, 02:44 PM

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QUOTE(keeting89 @ Sep 28 2010, 01:31 PM)
i port in Celcom to Digi..
until now no news updated.. will call the sc later..
scold them kao kao.. =)
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i think we're in the same boat yawn.gif
turion64
post Sep 28 2010, 04:14 PM

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i think we're in the same boat

QUOTE(gagak_84 @ Sep 28 2010, 03:52 PM)
@ Turion64.. already call CS? sweat.gif
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called Digi CS @ morning, was told Mnp form was resubmitted to maxis.
called Maxis CS @ 3pm, was told Mnp form has not been received. rclxub.gif
turion64
post Sep 28 2010, 10:45 PM

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QUOTE(gagak_84 @ Sep 28 2010, 05:00 PM)
do u have sub line under ur main line? if yes, please ask digi to resubmit your application WITH your supplimentary
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no subline bro..im principal holder..how long does it take for line to activate after submission from digi ?

This post has been edited by turion64: Sep 28 2010, 10:45 PM
turion64
post Sep 29 2010, 09:20 AM

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QUOTE(keeting89 @ Sep 28 2010, 08:44 PM)
Regardless what's ur plan is, u only have to play RM2090 to get the plan with the iphone itself..
RM2090 is the phone price not the deposit or whatever =)

Today 4pm call Digi SC and scold them.. They told me stil waiting for Celcom to release my number coz i mnp to get RM100 rebate=)
Today 6pm.. activated .. Happy =)
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QUOTE(keeting89 @ Sep 28 2010, 11:13 PM)
Bro.. Ur line haven't activated?
I summit on Sunday and call sc three times and now my line is activated:)
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Bro, congratz! i guess now only left me haven't activate sad.gif

QUOTE(gagak_84 @ Sep 28 2010, 11:39 PM)
should be less than 24 hrs..  doh.gif
please do make sure CELCOM received the application from DIGI.. if not, please do ask DIGI to resubmit it again. nod.gif
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mine porting from maxis.called maxis, said didnt receive. called digi said sent aredi.


QUOTE(E-J@1 @ Sep 29 2010, 04:54 AM)
MNP = Mobile Number Portability

porting other telco number into DiGi

so the rebate only applicable if u porting let say a celcom number into DiGi

buy those celcom RM3 starter pack,port into DiGi,enjoy RM97 rebate (since another RM3 was used to purchase the sim pack)
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the Rm100 rebate only applicable if u port ur number at Quill last weekend.

turion64
post Sep 29 2010, 11:09 AM

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juz called DiGi CS for the 4th time to activate my line! told me the same thing as the other 3 agent..(Mnp form submitted) (called maxis-none received) told me wait another 24hrs! aredi waited 5 days -.-

CS said will call me back by 3pm to update me status (hope she really call, the last 2 agent promise to call me but didnt)
turion64
post Sep 29 2010, 11:32 AM

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QUOTE(kelvin_faye @ Sep 29 2010, 11:19 AM)
U got any outstanding issues with Maxis or not? Hidden charges or outstanding on usb modems n so on.. I t happened to me before and the outstanding was way back in 2008.. mad.gif So i just go to their Centre, and asked for a thoroughly check outstandings. Then one shot pay all.. And take a release letter.. Then go bk to the Digi branch i went to do port in.. The next day, str8 approve.. flex.gif
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nope. all settled. but they din give me the release letter. do u nid that letter to do port in submission in digi ?
turion64
post Sep 29 2010, 11:35 AM

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QUOTE(keeting89 @ Sep 29 2010, 11:32 AM)
Good luck bro~
u better call maxis service centre to release ur number.. smile.gif
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thx. called them but they told me they havent receive the Mnp request from Digi.
called Digi they told me they have submitted blink.gif
turion64
post Sep 29 2010, 11:57 AM

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QUOTE(kelvin_faye @ Sep 29 2010, 11:42 AM)
Its like a final letter lo.. U can argue if u have letter on hand. I scold maxis and digi kaw kaw.. HAHA.. then port to digi. gila not.. ohmy.gif
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u get the letter directly after u paid up or they post to u ?
turion64
post Sep 29 2010, 12:33 PM

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QUOTE(kelvin_faye @ Sep 29 2010, 12:05 PM)
I paid first then wait at the Digi Centre at Sunway Pyramid, they do the release letter to inform that i am free from maxis and all my outstandings r paid.. I asked them to print it so each details can be checked easily.. I got 2 modems lastime when using broadband.. So i have outstandings even i have paid up 2 years back and cancel.
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the release letter is i write myself or ? after i settle my amount in maxis, she told me to write the reason to terminate in a form. the form pass to back to maxis girl. all i get is a payment receipt from maxis. adui
turion64
post Sep 29 2010, 01:42 PM

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QUOTE(kelvin_faye @ Sep 29 2010, 12:54 PM)
U just say u want a release letter. Insist on it, bocoz u gonna port to Digi.. Tell them that.. cool2.gif

I did that. They ask why? I said Maxis is squeezing money too much from me, and doesnt appreciate me as a 12 years customer.. icon_rolleyes.gif


Added on September 29, 2010, 12:55 pmThe r the one doing the release letter..
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Thx bro..will walk in to maxis center later n ask...
turion64
post Sep 29 2010, 04:02 PM

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QUOTE(naix @ Sep 29 2010, 03:37 PM)
usually it take how long time for them to activate the line for iphone package? mind to tell me your experience?
thanks
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FYI, submited my port in last sat, till now havent activate yet..already 5 days (3 working days).
but some ppl succesful ported in less than 24hrs.

*called maxis CS, was told received Mnp from digi. called Digi, was told it is under process. will complete by 10am tomorrow. hopefully it will go thru this time....
turion64
post Sep 29 2010, 05:07 PM

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QUOTE(naix @ Sep 29 2010, 04:14 PM)
i just called DCS and they told me that their system under maintenance until 5pm sad.gif
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try call later then.

*after calling maxis and digi back and forth for the past 5 days,
IMO maxis customer agent are much well trained, knowledgeable and polite.(i am not a maxis customer, i just port out from them into digi) blink.gif

This post has been edited by turion64: Sep 29 2010, 05:07 PM
turion64
post Sep 30 2010, 12:11 AM

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finally got my digi line activated! after 5 days! phew!

any idea is it alright to use 3G right away? coz i am porting from maxis, afraid the plan is not activated yet

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