My account of today... Registered for the 10am - 2pm slot and got there at about 10.15am. The queue was already very, very long, so I didn't bother to get into the queue. I asked their CS if I come back at about 1.30pm, would I get some priority before the 2pm-4pm. At first, the CS said outright no. So I argued a little bit with him and asked him what was the point of getting us to preregister a time slot when it seems to be a free for all. For all we know, some people in other slots were probably standing in queue. The CS apologized and said there was nothing he could do. Then I said (quite loudly so surrounding people could hear me) that Maxis' organization was poor and unprofessional and was about to walk away, when the CS asked for my number and told me he would call me later. I told him if I would be in Gardens till 2pm, then I will leave, and he assured me he would call me back.

So I had breakfast, did a bit of window shopping and was pleasantly surprised when the CS did call me back about 1pm - he told me the queue is more or less gone and I could come and get a number. When I got there, the number he gave me was 33xx, and they were now serving 308x or something. Still 200 over numbers to go. I asked him how long would the numbers take to move, and he told me about 2 hours - coz only about 30 or 40 counters are active at the moment... (Maxis staff either having lunch break or passed out due to the exhaustion)

Waited till about 2 plus and the number was 318x, another 120 numbers.. If the numbers moved at a number per minute I would have to wait another 2 hours. Decided not to. Walked out, found someone who was holding the number 35xx, and gave him my ticket.

Walked out of the event, went to a DiGi shop and signed up for MNP, and will now gladly wait, hahaha...

Quite sad to end my 8 years or so association with Maxis on that kind of note, but the DiGi plan made more sense to me (I sms more than I talk and to various networks...).. Also, I've always felt that Maxis seem to give more goodies to their Hotlink customers and not their postpaid customers, except if you're in their exclusive One Club - which I've never been invited to. Oh, well...

Good luck to those going for the event tomorrow! Cheers!

Yup, and today's events, or rather from yesterday coz I was following this thread with much interest, was the last straw.

Maxis may be good at marketing and creating a hype, but as evident here, they lack customer-focus - and some common sense in event management.

Yup - 24mths, no 12 mths, no non-contract purchase. Small price to pay if you see the tired and grumpy faces of the people in the maxis queues and compare with the happy shiny people walking out of DiGi stores this morning...