No real point in this I guess. It happens just about anywhere and with any brand. It really is the problem of the salesperson and not so much the brand itself.

I guess the moral is that it is always pleasant to just be nice, and if a customer asks about a competitor's product. A polite statement such as "It is best you request the information from xxx company, or search the internet for a comparison. Here, I can only tell you the strengths of my product." End of story.

I have seen and have experienced it before. So I know how it feels to be in shahz's place. Sometimes it isn't nice, especially when they go why don't you want to buy it?

I mean obviously an item costing a few hundred or more shouldn't be an impulse buy, so I just tell them I will consider.

And it becomes worst when I used to make a living marketing a particular brand, and walk into a boutique selling that particular brand. And when the sales person starts going off and rattling some information at me, I cringe inside. Not that I don't trust the product, but rather, I know what the product is good for and where to give due credit. But it isn't a solution to everything and anything.