my unifi was suppose to be installed on Oct 17th but due to technical difficulty ( the unifi box far from my house) they unable to install on that day. After more then 2 week of ding dong with them call + email , they manage to resolved the issue. They will installed on Nov 6th this coming Sat.

Hope everything goes well after almost 2 month of black out from internet due to DSL 1MB connection really bad now days.

I have another connection Vip 5 at my other house and i notice the VOD movie we need to pay RM for it no more point deduction.

sigh.

bro i knw the feeling, i have the similar problem before this, you need to call them up and mail to them.. suppose mine installation was Oct 17th and only tomorrow Nov 6th they will installed it.

what i did i mail them and followup every 4 days and don't forget to inform skmm as well

Good luck.

anybody have this problem accessing to UNIFI website?



This post has been edited by jamata: Nov 5 2010, 11:36 AM

that what they said to me at first place, then i complain to them " don't you perform site visit first?" they told me they have no budget for that..lol.

They just look at the network infra in their blueprint which didn't mention that distance between the house that going to install unifi. Another thing bro what ever account you have register with Unifi previously they will not process it. They need to re register back and i don't know why especially the account name and also phone number just a head up.

Again last Sat suppose my Unifi was installed and again they told me the same problem. Sigh

I was really unhappy with their service, Last Friday the Unifi Helpdesk call to confirm the installation tomorrow ( Sat Nov 6) and i was really happy finally they will install it.

But on Sat i waited until 1030 nobody show up or even call to confirm the installation, so i've decided to call the Unifi helpdesk to followup on? the Unifi representative will get the information and within 30 min the Ibu Sawat Telekom at Keramat call up and they said the technician will come before 12 noon.

Later on waited until 230 nobody show up or call. Again call Unifi and they helpdesk told me that they return back the order without informing me due to the distance for Unifi box are far from my house just the same case on Oct 17th. I mean WTF? how could the process the order at the first place if they know the same issue i've reported before this.

Now i need to wait from the Unifi center to update what going on.

you mean the PVC trunking?

its depend actually on location, availabilities and demand on your current location , usually it would took about 1 week to set an appointment for installation.