Hi guys, just wanted to relate my story regarding HSBB installation today at my house in Kota Damansara.

The HSBB guys came early around 9.45am, but the contractors somehow got lost and only arrived around 10.30am.

My issue was they could not install HSBB for me, because my telephone pit thingy (at my door entrance) was blocked by my built-in shoe rack. My telephone wires and fiber optic cables are underground (the access point is right in front of my house). They said the only solution was to hack the tar road (a bit only) in front of my house to create a new passageway for the cables.
However, i think the contractor didn't have the necessary equipment to do the hacking (judging from his proton saga,i doubt there'd be a big drill in there), so he said it couldn't be done, need approval from Bandaraya etc.

The thing is, my opposite neighbour installed HSBB and they hacked his tar road at the back of his house, he said they didn't even need to connect to the telephone pit thingy. The contractors brought all the equipment to hack the road etc.

Sorry, a little frustrated now, they left not long ago, wasted my day staying at home today

Just wondering, anyone else had this problem? Is there a solution to this issue..

p/s: I asked the guy about the DIR-615 issues...he's aware of the router problems, according to him its a voltage problem or something,dunno la. Apparently TM is tendering for a new contract with another supplier. Then I said "Kalau router ini banyak masalah macam mana?" Reply:"Ikut nasib la,kalau nasib baik,takda masalah"

Thx for the reply, you probably had a better contractor than i did Did they have to hack the road in front of your house? They wanted to do something like that for me, instead of using the existing pipe in the hole in front of my house, they needed to hack the road, make a new entrance for the cable to connect to my garden..something like that, i dunno, a bit difficult to describe it in words lol.



Hehe you're lucky the installers told me underground cabling got lots of complications, easiest installations are those done from the telephone poles. He said my house developer wanted to make the area more 'cantik' by not putting those telephone poles

Some pics of the problem im facing Hope i uploaded it right

Location of the telephone pit:


Location of the underground cables:






Thx for sharing, your house must've been pretty messy after they were done!


They said they couldn't.. must hack the road,zzz.. Sigh, now i have to wait for the installers to submit their report to TM, then wait for TM's CS to call me back. Wonder how long that'll be. I really hope they can solve my problem. The damn cables are right in front of my house, not like its few houses away! Their excuse:Need permit. As i said, my neighbours contractor hack his road,no problem.

@akerue If my HSBB was installed today i probably would've bought your extra Mikrotik RB250GS off ya straight away, COD @ curve,1 utama, even better, so near my house. Now i dont even know whether i can get HSBB installed.

hey bro, yeah my house has no backlane access. You're right about that PVC duct thingy, unfortunately its blocked by my shoerack (cement n brick put over the thing already). Only way is to hope another TM contractor can drill or create a new passageway for the cables to reach my telephone pit. They could actually make a new lubang to connect the manhole to my drain..but the contractors i had weren't very willing to do the extra work i think



When my parents made the shoe-rack, the contractor said no problem! its not blocking anything!.. lol gg. Now i cant remove it unless I destroy it Even if i break it up, the contractor said the cement might sumbat that PVC duct thing. Aih! I hope TM can get back to me soon. I hope they dont charge the RM200 installation fee if i get mine installed after 30th September. To those out there thinking of installing Unifi, be sure to check where your telephone pit is and if there's anything blocking it!