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Unifi Official TM UniFi High Speed Broadbrand Thread V7, News: VIP20, free instalation till 31/12

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SUSbc_low
post Oct 28 2010, 11:06 PM

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QUOTE(llk @ Oct 28 2010, 11:01 PM)
My problem now is the router is showing the internet light green color that means is ok, laptop also shown internet connected under network center, but cant browse any website, i'm using my phone connected with wifi also cant browse any website. Anybody has this problem? I have call n times cs but hopeless.
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I'm having this problem now too, staying in kepong area, the wireless shown possitive but the internet cant be access, it's my 1st day using unifi and this happen, so dissapointed, currently using other internet source to online, anyone know if this is an issue of them or my own pc configuration?
SUSbc_low
post Oct 28 2010, 11:16 PM

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llk: is ur unifi down as well
SUSbc_low
post Oct 28 2010, 11:25 PM

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i restart occasionally since 9.30 til now but nothing changed sad.gif
SUSbc_low
post Oct 28 2010, 11:37 PM

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oh well it work now X_x
SUSbc_low
post Oct 28 2010, 11:40 PM

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QUOTE(snowfire64 @ Oct 28 2010, 11:33 PM)
Problem solved. Apparently, linking directly from the TM router to the homeplug and using another homeplug to my pc does not work.

So, what I did was to link the TM router to my repeater and connect the homeplug from the repeater(not directly from the  TM router). Using this method, my pc that's connected via a homeplug in another room can get internet access. laugh.gif  rclxm9.gif

But, now there's not enough juice for the homeplug connected to IPTV. Hmm, one problem at a time! doh.gif  (can be avoided if I directly connect the IPTV with the TM router, but for the sake of cable management I just have to encounter this mind puzzle rclxub.gif )

Cheers.
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the homeplug prob happen to me too, when i use a cable it seem to mess up the whole thing, i only start using unif today so no idea if the cable really causing problem
SUSbc_low
post Oct 29 2010, 11:23 AM

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QUOTE(edwinlcw @ Oct 29 2010, 09:46 AM)
the Huawei ONT is lifetime warranty.... so no worries if it spoils....  biggrin.gif
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ytd when i receive the packages they told me all equipment warrant for a year? so which is real.
Btw they call me today and told me that their server is having problem, and unsure when will it get fix
it was fine after 12 ytd and i use it til 1am, hope this wont happen again, have to test it tonight

This post has been edited by bc_low: Oct 29 2010, 11:24 AM
SUSbc_low
post Oct 29 2010, 11:44 AM

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ok cool, then i gonna on it 24/7 now lol
SUSbc_low
post Oct 30 2010, 01:10 PM

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guys remember this, when u call to report or complain to tm, once u get to the operator, give them ur number and ask them to call u back
SUSbc_low
post Oct 31 2010, 01:19 AM

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is there some conspiracy going on, everyday when i switch on unifi during night time, it does connect and show green light but i cant access anything, i will have to call unifi center to complain and in 5 seconds, yes, 5 seconds the connection come alive again. are they blocking our connection or is there really server problem? i will terminate this stupid things if problem persist for 3weeks more and continue to use my rm66 streamyx lousy 512, at least it's stable even if it's slow like turtle. paying 149 for something that can't even work properly and wasting heaps of phone calls money, i rather say no.
SUSbc_low
post Oct 31 2010, 03:32 AM

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i am unsubscribing their craps, very dissapointing, i'm sure they will say no but i'm very sure they have to, since i only use it for 3 days and out of 3 days nothing turn out better, i dun even need many reason, give me one reason y i should stick with unifi

This post has been edited by bc_low: Oct 31 2010, 03:33 AM
SUSbc_low
post Nov 1 2010, 11:44 AM

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QUOTE(black_dragon @ Nov 1 2010, 02:41 AM)
hi bro!  thumbup.gif
thx for yr feedback! After 2 days of INACTION ( meaning no calls whatsoever from tmnut! i went to tmpoint kepong and was asked to call the unifi centre where i spoke again to some one.
I waited till sat morning, still no calls from anyone.
Anyway, i saw one of those tmnut installation vans and tried my luck and asked the 3 young guys if they could help me out with my problem. They agreed to do so after their install is finished.
They spent some hrs testing and making calls to some one in maintenance and finally managed to get my line back up!! As suspected, for some reason the dsl line was lost after the power outage before.
I paid the guys a token sum for their help ( which i think they deserve)
I wonder if tmnut will ever call me abt my complaint, now that its a moot point.
Sigh, Malaysia boleh  unsure.gif ??

anyway, i m back online now so thats good.
But can anyone tell who to call to complain abt this issue or does any tmnut engineers even read this forum? sweat.gif
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whereabout u stay in kepong?? I stay around menjalara, the line is broken b4 this, expecially at night, after i "mock" and "Humiliate" the tmnut service center for abt 1 hrs and they can't answer any question and humiliation thrown by me, the line run fine ytd for the 1st time, no disconnection for the whole day and no such thing as "green light in internet access but no connection in real". but funny thing is they nvr call me anymore like what they did last week asking if the problem is fixed.
SUSbc_low
post Nov 6 2010, 02:25 PM

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QUOTE(pr0di9y @ Nov 6 2010, 07:36 AM)
go to https://occ.unifi.my/HSBBCustomerPortal/HSB...erPortal.portal

and then manage your account or myUnifi to remove/change your IPTV subscriptions.
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just a question, i'm not using the iptv service at all, so by default the myunifi setting doesn't cost any monthly charges unless i subscribe to a channel that need to be paid, am i right?
SUSbc_low
post Nov 30 2010, 10:45 AM

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Anyone in kepong area using UNifi now, i can't connect since 1am yesterday, call them today and they say kepong area is down and fixing it now. Just wanna confirm if it's true or tmdouche is lying about the entire network failure
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