in my personal experience, most of the queue cutters are of chinese descent. perhaps it's the chinese culture that dictates everyone for himself, or selfish is the way, or do whatever it takes to get what you want

this can be applied to the Chinese driver giving bribes as well. once I opened up a thread about "why do you give bribes to the policemen" and in general. the Chinese say that "why bother paying the full saman if you can just give RM50"

to get back to the TS's question, no I dont think it's the education level, but it's the Chinese culture that makes it ok for your kind to cut the queues. and to give bribes.

sorry for sounding a little racist and prejudiced, but this is my observation of the Chinese culture. Malays on the other hand, don't speak up. so it's not the best amalgam of society when the Chinese steps on everybody's toes.