Hello party people!
Disclaimer: This is in no way a paid testimonial/review and neither am i in any way related to any staff and or owner of Ray Tech
Alright, let credit be paid where credit is due.
I got my new car last week and after heaps of research (browsing through tint websites, discount sites e.g. groupon etc, forums), I finally decided to PM Sean about his product, Ray Tech. When it comes to customer service, this guy is a champion. Right from the start, he was always replying me promptly through LYN and never grew tired of my questions. I am the paranoid sort so you can imagine the questions and doubts i threw his way. He even went to the extent of calling me and eventually, I made an appointment for tinting today.
Right from the get go i already opted for the security tint. I decided to go with the low-mid-end range as it sat quite comfortably for me in terms of budget and functionality. The consultant at his shop in SS2, Petaling Jaya, was very friendly and patient to go through each and every type of tint with me, assuring me that even my choice was evidently effective for my needs. Don't get me wrong, if you have the moolah, they've got top notch tints that would baffle you. I can see why they had a Bentley come in. To top it all off, Sean reassured me that my choice was sufficient, taking into consideration my budget. All words of course, as post-installation would be the real way to tell.
Installation was quite punctual. The shop already had 3 cars in it but they started on mine the moment they were ready. 5 people worked on my cars, 3 seemed to be seniors while the other 2 were juniors. My tip for everyone: try and insist on seniors if possible. They are very attentive and seem to be, well, more professional. Well i guess this is rather logical, customer service is built on experience along with efficiency, care and quality on details (even the minor ones). Splish splash and it was done in a little more than an hour! Now, to test it out! *wide grin*
Remember, I drove the car for a week and experienced first hand, very unpleasantly, on the fiery heat of the sun. There were a few occasions on the weekend where my car was parked under broad daylight and it was hellish. Even when stationary with the air cond on, the car still felt rather uncomfortable. So after the tint was installed, and with the car parked outside the shop, I eagerly got in without immediately starting the car. By golly it was pleasant and most definitely bearable. This quality coming from a low-mid-end range! I could only wonder what the better ones would feel like. Once I started the car and turned the air cond on, it was very pleasant. The car took merely a brief moment to cool down as opposed to the neverending baking moments previously. The visibility and hue from the inside was also kinder on the eyes, even at night.
I've sat in friends' and colleagues' cars who have Lumar and 3M and VKool and the sort, all costing a bomb, and honestly, I can proudly say that after experiencing the ride in their cars, mine works just as well.
Great product, great customer service.
Cheers
Thanks for the kind words.... really feel overwhelmed.
I am glad that you are happy satisfied with the service and product.. Appreciate your support very much...
May 8 2012, 11:03 PM
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