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 Credit Card v11

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lara_
post Aug 22 2010, 10:16 AM

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QUOTE(hye @ Aug 22 2010, 12:06 AM)
If you check Mastercard's website ... the highest card is World Mastercard.
No mention about World Elite Mastercard.
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If you go to the correct MasterCard website, there is World Elite.
http://www.mastercard.com/us/personal/en/a...edit/index.html
lara_
post Aug 26 2010, 09:32 AM

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I submit my OCBC Titanium application through fax 20727411 last wednesday. Now still in processing status.
lara_
post Aug 27 2010, 04:39 PM

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I own DA Credit Card for 3+ year. End of last year CIMB upgrade to Platinum.
Does my card consider less than 1 year?
lara_
post Aug 27 2010, 09:12 PM

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QUOTE(ck_tonny @ Aug 27 2010, 06:50 PM)
I don't think so, coz u have more than a year credit record. How much limit they offer u currently?
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Currently 20+K. I only have this card on hand. Hopefully OCBC accept it thumbup.gif .
lara_
post Aug 28 2010, 11:29 PM

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QUOTE(Gen-X @ Aug 28 2010, 11:02 PM)
maybe the banking hall staff only forwarded to the processing department on Monday? well yesterday chun chun 5 working days Friday to Friday, Call again now see approved or not. Still haven't got my card today tho. You asked for it to be collected at HQ or sent by courier. Zenquix's was fast as collect at branch.
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My application was fax in on last Wed 8/18. Check with CS, the status is "still in process". I have been told the approval process need 8-10 working days hmm.gif .
lara_
post Aug 29 2010, 05:55 PM

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QUOTE(Gen-X @ Aug 28 2010, 11:47 PM)
8/18 was the day I faxed to them too and that was after 5pm. CS informed me that my card was sent out via courier last Wednesday 25/8 but yet to receive the card. When you last check? you can check via phone menu by keying in your IC and no need to speak to CS if just want confirm if card approved.
I did not get my wife a supp OCBC card but thinking of asking her to apply on her own so that can get another RM50 cash back.
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Just checked it through self-service system. The status is still in process doh.gif .
lara_
post Aug 29 2010, 06:33 PM

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QUOTE(MilesAndMore @ Aug 29 2010, 06:23 PM)
It was Saturday yesterday and today is Sunday. If the card is not yet approved last Friday, then you should check again tomorrow not today.
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My last check was friday morning.
lara_
post Aug 30 2010, 10:18 PM

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QUOTE(jack2 @ Aug 30 2010, 08:47 PM)
Wonder if anyone checks with OCBC self service that my Titanium application was unsuccessfully but following the announcement, there was second announcement for the same application with pending status.

Checked with OS and they said if there is any change of the application, they will make update and canceled the application and resubmit again. That is why I heard two results.

Therefore, it is still under process...
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Can share what did you change on your application until they need to cancel and resubmit?
lara_
post Sep 2 2010, 11:09 AM

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QUOTE(jack2 @ Sep 2 2010, 10:57 AM)
Anyone applied OCBC some where in the last week of Aug and the result is known?
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I am one of them. I fax my form on 8/18. It is still under processing now.
OCBC credit card department must be dead/vacation tongue.gif .
lara_
post Sep 2 2010, 11:39 AM

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QUOTE(jack2 @ Sep 2 2010, 11:19 AM)
My application was dated 24/8 and till now, no of them called me for verification.  hmm.gif
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Me too. Nobody call me yet.
lara_
post Sep 5 2010, 03:28 PM

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QUOTE(winner @ Sep 5 2010, 02:26 PM)
I sent my application on 20/8. My application was approved on 1/9. Until today I have yet to receive the card. I will screw them if I do not receive the card before Hari Raya.
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Cool Cool, my application sent on 18/8, now still under processing. With so many 5% rebate, now OCBC can "action" sweat.gif
lara_
post Sep 7 2010, 09:06 AM

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QUOTE(chemistry @ Sep 7 2010, 03:38 AM)
I also submitted application via email.
The card agent seems disappeared as I couldn't reach her for a week already.
Hopefully she's not a con lady sweat.gif
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Is it Jennifer?

QUOTE(jack2 @ Sep 7 2010, 05:07 AM)
So early you are here.

1. Waiting for application to be approved
2. Waiting for card to be sent

Conclusion: Long wait...
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Same case as me. Card still under processing.

QUOTE(travelyew @ Sep 7 2010, 07:40 AM)
Mayb same lady we face?
My application failed already, e-mail her to ask but no response, later will try call her..
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Is it Jennifer?
lara_
post Sep 7 2010, 11:38 PM

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QUOTE(Gen-X @ Sep 7 2010, 11:21 PM)
doh.gif

winner: good for you that you have got your card.

As for efficiency, well I must say OCBC pretty efficient except for sending out the card via normal post but this has more to do with cost i suppose. Why I say OCBC efficient:

1) zenquix got his card within a week - submit at application branch collect at branch.

2) I called them up middle of the night to ask about the card when it was first reported here last month. CS was unable to assist me on my queries and said someone will call me next morning at 10am. Well they did call me around 10.30am but my phone was set to reject UNKNOWN calls. Called them back during normal working hours and was told application takes 5 working days to process.

3) I faxed in application form on 18th Aug after 5pm. Card was sent out on 25th Aug (via normal post!). Five working days to approve application as informed.

4) Spoke to CS after 5pm yesterday as yet to receive card and asked them to sent to branch. The CS promised to call me back this morning to inform me how soon I can get the card. At about 11am my secretary informed me OCBC called the office and left message, so checked my phone and it recorded 6 unknown missed calls as my phone was set to reject unknown calls. This shows the CS commitment to contact me.

5) Return call to OCBC CS but the CS attending to my case was busy and gave them another mobile number to call me. But I also forgot to reset the other phone to receive unknown calls too doh.gif  At 1.30pm after meeting saw missed calls again (this time 3 for each phone). Called OCBC and was lucky the CS entertaining me happened to picked up my call and he informed me that due to raya can't sent card to branch before Thursday and asked if it is ok to pick up at HQ. I said ok and he said will call me back. This time set both mobiles to receive unknown calls, hahaha. Within 10 minutes CS called me to inform card can be collected after 2.30pm on Thursday at HQ.

5) Many people here can check on the status of their application, processing department doing their job and info updated to system.

So from my experience, OCBC CS are committed just like HLB CS and AMEX CS and a particular CS at Alliance where they will call me up as promised to attend to my matters. I must also add that all the CS I spoke to were very courteous just like AMEX CS. Too bad comes 1st January the max rebate is only RM50.
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From your words above, seems you are a very big customer.
I am just a small potato. Treatment is different. cry.gif
lara_
post Sep 8 2010, 12:07 AM

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QUOTE(Gen-X @ Sep 7 2010, 11:46 PM)
I don't even have a OCBC account lah until now with the Titatium Card.

Why do you say that you were treated differently?
MBB Petronas Visa Plat has no annual fees where as the normal Plat does. So it saves you time asking for waiver.
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After I fax in my application form, the next day I call CS to verify whether they received my form. They say will check and call me back. Somehow I never received any call. After a day I call CS again and they said document received.

Anyway, I am fully qualified. Somehow, my application submitted on 8/18 is still under processing.
lara_
post Sep 8 2010, 10:12 AM

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QUOTE(jack2 @ Sep 8 2010, 08:19 AM)
Wow, 18/8. Did you ask them when the application was received?
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In system, the received date is 8/19.

QUOTE(Gen-X @ Sep 8 2010, 09:20 AM)
Call OCBC and ask CS why so long? Your application still pending maybe it is because it has something to do with your documents i.e. photostat IC blur etc.
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Call CS, they saiy document is OK. Everything is OK but application is pending approval. Ask why so long, they said dont know. rclxms.gif
lara_
post Sep 8 2010, 11:12 AM

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QUOTE(jack2 @ Sep 8 2010, 10:19 AM)
they are still 1516 to approve you or reject.. so thinking it for so long. I am in the same boat as you.
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5% rebate is too attractive thumbup.gif . Otherwise I sure cancel my application. rclxms.gif
lara_
post Sep 9 2010, 12:08 AM

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QUOTE(wongpeter @ Sep 8 2010, 10:41 PM)
Cannot redeem cos your name on your cc won't match the name on the redemption letter. Just wait for them to resend the corrected letter of redemption after Raya.

waah how come the OCBC gold card annual fee is even cheaper than the Citibank silver card?!  shocking.gif


Added on September 8, 2010, 10:46 pm
sry shouldn't that be 15one10 instead of 1516 or maybe my Canto is rusty.....  tongue.gif
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1516 appear in a Hong Kong Entertainment show that let us think and pick option 15 or 16.
lara_
post Sep 14 2010, 11:21 PM

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Another week pass, my OCBC Titanium still under processing. Today call CS to bang them, the guy keep saying sorry but he was unable to help and dont know why my application so slow.
lara_
post Sep 16 2010, 11:51 PM

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QUOTE(Lis000 @ Sep 16 2010, 07:38 PM)
Hmm I called the the OCBC hotline last week to check on my application status for the Mastercard Titanium and it says "Card is under processing". I just tried today, and it still says the same thing.

Anyone knows what does "Card is under processing" mean actually?
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The message mean your card is pending approval. It could be other "unknown" reason which the CS unable to explain.
FYI, my application has been in this status since 8/20 (applied on 8/18).

I guess my application form goes to a person that took a long National Day and Raya vacation rclxms.gif .
Em... now I wonder will my application form drop under the table and nobody notice it doh.gif


QUOTE(MNet @ Sep 16 2010, 08:11 PM)
Bank surveying the possibility of allow each person to get CC from 2 bank only.
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I heard from radio, if this rule apply, it will only impose to those annual income less than 30K.
lara_
post Sep 19 2010, 10:05 PM

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QUOTE(s@ni @ Sep 19 2010, 06:08 PM)
paiseh, failed my ocbc titanium card application. the strongest reason that i could say is that i took 2 weeks unpaid leave on the latest payslip that i submitted to OCBC. maybe ocbc thinks that my company deduct something or whatever doh.gif doh.gif

to make things worse, that ocbc agent keeps saying that my application is in process. (he didnt know that i checked using self service tel ; failed)  laugh.gif stupid ocbc worker doh.gif
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Care to share long does it take to fail your application?

QUOTE(charymsylyn @ Sep 19 2010, 07:53 PM)
At least you got some kind of response. Emailed my application on 19/8, checked through phone a week later and status is processing until today. When I asked the phone CS said can't see anything more from their end.  whistling.gif
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Same as my case. Guess it wont be so soon. The peoples in CS seems does not bother to help.

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