cheers for the nice girl

Thank you Canny =).

Just sent a brand new Ford Fiesta for this particular 7-mil package at the said price. Good workmanship and you'll see her smiling 24/7 at everything and anything (oops ).

Good job, keep up the good work!!

wahh... that doesnt sound right :s. hahahahaha

yuhuuuu! Looks like you're doing well . Keep it up Canny

Nickyrox, giving them a second chance; Canny is appreciative and I appreciate that chance on her behalf too. However, if your girl is all emotional after getting her car scratched, I would highly suggest that you play your role as "the right one for her" by calming her down and thinking rationally before taking the next step or making any moves or phone calls to Canny or Andy, her husband. Tantrums are not to be thrown around, but controlled. Couple of hours down the road, did your girl think back about what she said or yelled? Did she feel bad about it? Can she go to bed at night in peace? Everything can be settled with a sit-down talk after she starts to think straight again. Does shouting and yelling help in any way? Answer is NO. There is a very fine line between emotions and judgement my friend.

If you auto detailer came up with that kind of comment on WHAT THE HELL DID YOU DO TO YOUR CAR, he runs his business with full of arrogance, insanity and hatred. Not humbleness nor an open heart. Most of my threads are with a little arrogance, sorry to say but this is to filter out the mainstream sentence "PM me best price please". I am a totally different person by nature especially when you meet me for my products.

I myself am a customer, a boss, an employee, a businessman, and own one of the most successful threads in the Automotive Garage. I treat my customers with care, hoping for the best. If I've done any mistakes, I'd truly apologize. As a customer, if someone screwed my car up unintentionally, I'd understand and forget about it as I know that they didn't mean to screw it. An accident is an accident, it cannot be avoided and it cannot be called an accident if it didn't happen accidentally by accident. Being oblivious though, damaging one's property by acting stupid is a different story; this is unprofessional. What I am trying to say is that Canny and her team of dudes did not have the intention to scratch your bumper. On top of that, how long do you plan to keep the Beetle scratchless? It's a car. It's a bumper. You absorb impacts; else, what is your bumper for?. IF you want it flawless throughout the next X amount of years, good luck with that. I've spend 3grand to repaint my car that's worth 8grand. The next thing you know? Someone rubbed the corner of my bumper down while coming out of a parking. What can I do? REPAINT LAH, it's #LIFE . Have you any idea that your car is prone to nature? Stone chips perhaps? Maybe, maybe not. You can wet sand your car down, use designated sponges, designated polish compound, glaze, countless steps, all for a mirror finish. The moment you hit the roads, you'd get a stone chip on the hood and front bumper. I can confidently tell you that your clear coat is no longer as thick as it used to be before you sent your car for detailing.


Canny did the right thing by agreeing to pay for the damage without any hesitation. This is out fo goodwill. Trust me or not, 8 out of 10 of the shops in the Automotive Industry won't even bother. Most famous shops are struggling to stick to appointments. This is contributed by a few factors :

- Initial customers late
- Flaws. Difficulty removing old tints on cars of earlier customers
- Employees slowing down due to nature and difficulty of work
- Lunch hour. But I assume that Canny's team rotates their lunch hour accordingly so that job is carried out continuously.
- blablabla


The last tint shop I went made me wait two hours. I told them that they have to improve on this. The sales rep repeatedly apologized and said he will work on it. End of story. This is not to br brought up anymore. On the bad workmanship, Canny already agreed to re-do the tint. Or she will, if she has yet to do so. You mentioned that time is money. I agree with you. Most of us merchants have more money than time and am trying to please customers by allocating more time and less money wholeheartedly. This only applies to a handfull of us.


YOU, as a customer, may think that customers are always right. But hey, please do not hesitate to put yourself into our shoes and think for a moment, from a different point of view with an open heart and mind. I'm not flaming you nor am I on anyone's side. I'm just saying what is right. THINK.



Cheers

Elton

EDIT
*On top of that, if you post like you did here telling people not to go to their shop, you just showed a little immaturity back there and you're at the edge of getting slapped in the ass with a lawsuit. It's wrong. It's no gentleman dude

This post has been edited by ThunderGod_Cid: Jun 10 2013, 03:21 PM