there is a New Polo hidden in the basement at Lrg Maarof Bangsar VW. go there and have a look. its a manual with baseline features.

Dear members,

appreciate a proper feedback, my situation goes like that:

I bought a VW Eos in April 2010 from FA Wagen Jalan 222 and had a problem with the window mechanism on the passenger side. Salesman said "its like that wan". didnt argue with him and waited for another shipment of Eos (waited 8 months) to come in and made a comparison. Window mechanism confirmed faulty. this is the 9th month and they still haven't figured out what's wrong and don't seem to be very interested in getting it fixed. everytime i have to call them to chase up on this issue.

Anyways I would like to advise all Eos, Scirocco and Passat CC owners to check whether they have this problem as it will lead to a leaking roof for the Eos. Scirocco and Passat CC will get damaged window seals if this problem persist.

Is there anywhere i can do to speed up the process ? I am very frustrated in the way they are handling my problem.

thanks in advance.

any fax number? email address and to who at VGM?

the problem is the window is suppose to go down by about 1 cm to avoid pinching the rubber seals. this should happen when u lightly pull the handle, try this on a passat CC and scirocco or eos. but somehow my eos passenger side doesnt go down. everytime i open the door it pinches the seal out causing the roof to leak.

i waited so long because we didnt want to argue with the salesman. service manager and branch manager also sleeping one. PDI fail also they can mark as pass n deliver the car to us. FA Wagen is probably the worst car dealer i have come across when it comes to warranty fix.

they promised me a fix on Tuesday, should i still submit a complaint? or should i wait and see whether they can iron out the problem? sorry ah i am new to the new car warranty scene.

Come on guys, if you think Wearnes Sg Besi is bad, try FA Wagen Jalan 222 its even worst. it took me bloody 9 months to get my Eos fixed under warranty. Just 2 weeks ago they finally solved the problem.

Wearnes Sg Besi try to look for bryan he's really good.

And consider yourself lucky, my complaints to VGM went unanswered. At least you still have an email reply.