QUOTE(G K Lai @ Nov 5 2010, 10:38 PM)
Hi all,
1) Should I call Astro myself at this time? What is the operating hours or Astro customer service at 1300-82-3838?
2) How do I insert Astro smart card properly and correctly?
Whenever I insert the card into the slot, nothing will happen and "Please insert your Astro smart card. (1)" message stayed on!
If I gently push the card further in (meaning totally in), the screen would go blank and a moment later, it display I insert the wrong card or the card was insert incorrectly.
3) I read some forumers here said HDMI interface only available if I subscribe to HD.
Now I haven't subscribe to HD (yet) and am using HDMI connection, but I can still see all the on screen display, menu, TV channel guide etc...
Am I having the HDMI issue? If my HDMI interface is not activated, can I see all these information on TV?
1) Yes, you should. Tell them that your Astro still not activate. But you only can do it after 24 hours of installation....Nowadays, smartcard activation will take some time, maybe because much people are upgrading now. I'm still remember when I subscribe to Byond last December, it only takes about five minutes to activate the smart card... Better call them ASAP since they will do system upgrading if i'm not mistaken on mid-November... Their number : 1300 82 3838... Operating hours : 8am - 12 midnight... everyday including public holidays....BTW, you can listen to radio channel only because radio channels are not encrypted....
2) The chip of the card should be facing upward.... I think you have do the right things, but your card is still not activate, that's why pls insert the right smartcard are appeared on your tv screen.
3) I'm afraid that your HDMI port will be disable when your smartcard and account has been activated. Since they still not send the code to your smartcard and decoder, probably your HDMI port is still activate now.... But, yes, that's true. If you didn't subscribe to HD, they will disable your HDMI port. But I also heard some cases here, that HDMI port is still activate eventhough they did not subscribe to HD service.. Depends on luck maybe...
This post has been edited by AjkR06: Nov 5 2010, 10:57 PM