This is my first time booking tickets on AirAsia.com.

I booked 4 tickets this morning at 6am, and paid via direct debit Public Bank ebank. The transaction went through and the amount is deducted from my bank account. After the payment, the bookings page was automatically loading something, and then it failed with the message saying that the server was busy. Then, I tried to check the status of my booking but it says that it's invalid. I have not received any emails from AirAsia since I booked those tickets just now. Is this normal?

Thanks stimix~!

I've waited for more than 12 hours already, but I still have not received the email from AA.. the money has already been deducted from my bank account though.

I had a chat with someone on the Live Chat thing, and he said he needs a booking number to help me, and he asked me to call the premium line instead. I have a booking number in my transaction slip, but he said that it's not it.

Do you think my booking is secured and I have seats for the flight that I booked?

---

Added on August 11, 2010, 8:51 pmAlso, I have just tried to make another booking to check whether the seats that I have booked earlier have been taken.. they are still available. Some of the seats that I have booked have been taken by someone else as well... This means that my booking still hasn't went through but they have deducted my money from my account.

This post has been edited by watermonkey: Aug 11 2010, 08:51 PM

hmmm i see. the problem is i didn't get the standard booking number. i got a really long nonstandard one, even the live chat guy said that it's not it. i tried to key into the AA site but it says that it's invalid

I have a reference number in my pbebank.com transaction.. there's also a booking number, but it's something like A0438FDS2000012472. not the 6-character one.

There was a problem with the server that time. After I paid on pbebank, then it tried to load someting on airasia website, but it failed because the server is busy or something..

tomorrow i'm going to check with the airasia sales office..

tried already.. the guy said he needs the 6-character number to help me, he asked me to call the premium customer line for help.

Nothing is listed under there. I tried to input the long booking number I got also failed, it says invalid number. I even tried all sorts of combo from my booking number.

Yeah, I am an AA member and it's not listed under Manage My Bookings. But in my bank account, it shows that it has already deducted the amount from my balance, so that's weird.