Advisable to ask in P1 thread.

Has anyone of you encounter this weird problem these few days?

You can connect to YES and surf website for some time (5 minutes) and then any websites you try to surf will return you error messages stating that internet not connected but your MSN is working perfectly fine (only MSN)?



This post has been edited by Icehart: Jul 17 2011, 09:24 PM

Puchong connection, download max capped at 130kB/s nowadays. No idea why, previously manage 300kB/s easily. If you ask me whether it is worth it, of course.

They're prolonging my case. I hate it a lot. Yes have been pretty inconsistent lately.

YES is rubbish when it comes to their customer support. =\

My Go Dongle cannot detect at all. I insert, got power but the software keep tells me to insert Dongle. I keep make complaint and ask for solutions from the facebook, they keep ignore me.

The problem is my modem is a free bundled modem with Acer. It comes with one year warranty. I visited their flagship and they redirects me to Acer center but when I went to Acer center they redirects me to Lot 10.

What should I tell them? I already visited them and they ask me go to Acer center. They say my dongle is special because it's a "free" modem.
When I go Acer, they say any problem about Yes should go Lot 10, not Acer as they only deal with computer problems.

I commented on their facebook (I think I saw you DinWaja) but well they keep prolonging my case, asking me who's my dealer, where's my dealer, name of dealer
What it got to do with a piece of Dongle that's not working?

Added and they ask me to go Acer but my dealer ask me go Lot 10. I email them to seek a final response on this matter and if it is unsatisfactory then I will leave YES for once and for all.

Today YES customer advocate called me and ask me to get the dongle replaced at Lot 10. Damn, better hope it's good this time.

This post has been edited by Icehart: Aug 20 2011, 10:27 AM

Nah, fxxk them. Just went there and they persistently said should get it replaced at Acer. Called customer support they mentioned Yes store. Don't know who is who, getting customer advocate to reconcile with their stores. This is the 3rd time I've been to Lot 10 to solve this issue.

Amazing things do not happen when you say Yes.

Interesting but they better improve their services. Speed has been very inconsistent for the past few months.