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> (nightc) Sold Me A Faulty Mobo., And Refuse To Refund Me,And Ignore Me.

amir_tengkorak
post Jul 27 2010, 02:30 PM, updated 12y ago

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Forumer you are complaining against: nightc 012-6983034

Item being sold/bought: Gigabyte GA-P35-DS3L

Original thread link: http://forum.lowyat.net/index.php?showtopic=1498325&hl=

Date of transaction: 23/7/2010

Details of the complaint :
I Bought This Mobo From Him.He Stated In His Thread,Only LAN Port Was Faulty.I'm Ok With It.
Then After COD With Him,I Tried This Mobo.
On The First Time Installing This Mobo,I Thought Its OK,Then After 3 Seconds From The BEEP,The CPU FAN STOPPED.
All Other Fans Working.Execpt This One.
So I've Decided To Try On Other Hardware (CPU COOLER,FANS,PSU,RAM,PROC,ETC).
Still,The Same Thing Happened.

So I'm Not Satisfied With It,I SMS Him To Refund Me.But He Keep Ignoring Me.This Is His Last Reply.

[attachmentid=1696042]

By The Way I'm Not A Newbie Of Installing PC.
I Know What I'm Doing and I Always Check All The Connectors.
But He Still Want To Accuse Me That I'm The One Who Spoiling The Mobo.
So Now He Didn't Reply Me At All.

UPDATE 27/07/2010 :
[attachmentid=1696614]

UPDATE 28/07/2010 :
Sound Problem Detected.Very Low Volume Even My Speaker At Full Volume.

UPDATE 29/07/2010 :
NOW HE ACCUSING ME CHANGING TO OTHER FAULTY MOBO,AND SELL IT USING OTHER ID.
http://forum.lowyat.net/index.php?showtopic=1500704&hl=

And This On His Signature :
Never sell anything to this buyer - amir_tengkorak
He will either exchange similiar model but damage item or damaged it during testing and claims seller sold him bad items.


UPDATE 30/07/2010 :
He Replied On His Thread : http://forum.lowyat.net/topic/1500704
"You guys can say whatever you want but if you really want to, let's take it to court and see who's at fault. Deal?

This is the best way to find out who's right and who's wrong. No need to dispute here."


UPDATE 31/07/2010 :
He Keep Replied To Other Guys That Comment On His Thread Instead Of Replying Me.
Now He Make's All Guys There Angry I Think. rclxub.gif
By The Way Guys,HE CLOSED HIS THREAD!

UPDATE 3/08/2010 :
Goldfries Gave Him Dispute Tag.
But Now Still No Update.He Keep Silence. sad.gif

This post has been edited by amir_tengkorak: Aug 4 2010, 03:20 PM
asamkipas
post Jul 27 2010, 03:00 PM

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Did he gave a personal warranty,and if he did give a personal warranty he cannot just simply ignore this regardless what he thinks on how the deal has gone to be

If I was the seller I will take the mobo and test it first and see if got defects or not,if got problem with the mobo surely will need to be refunded and the mobo shall need to be send for repairs.Coz if TS refuses to do so then whats the point of having a personal warranty right ?

If the seller argues that at the time he sells the mobo was still okay,then the buyer too has the right to question back on the legitimacy of the statement from the seller as the seller himself didnt manage to show that the mobo was working right after he took it out from the rig.


Nonetheless I suggest TS takes the mobo first and test it.If it was found that the mobo was faulty then I believe that repair cost should be shared on both sides.I can help RMA if you guys need my help

thanks
amir_tengkorak
post Jul 27 2010, 03:08 PM

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QUOTE(asamkipas @ Jul 27 2010, 03:00 PM)
Did he gave a personal warranty,and if he did give a personal warranty he cannot just simply ignore this regardless what he thinks on how the deal has gone to be

If I was the seller I will take the mobo and test it first and see if got defects or not,if got problem with the mobo surely will need to be refunded and the mobo shall need to be send for repairs.Coz if TS refuses to do so then whats the point of having a personal warranty right ?

If the seller argues that at the time he sells the mobo was still okay,then the buyer too has the right to question back on the legitimacy of the statement from the seller as the seller himself didnt manage to show that the mobo was working right after he took it out from the rig.
   

Nonetheless I suggest TS takes the mobo first and test it.If it was found that the mobo was faulty then I believe that repair cost should be shared on both sides.I can help RMA if you guys need my help

thanks
*
He Gave Me One Week Personal Warranty.Now He Didn't Reply Me At All.
I've Tested The Mobo Many Times Already Bro..
With Many Other Hardware Also..
I Can Confirm This Mobo Faulty.
Before Entering Bios,The CPU FAN Stopped Already.
Even If This Mobo Still Got Warranty,He Need To Refund Me First,Then He Should Send To RMA.
I'm Not Going To Wait For RMA.

This post has been edited by amir_tengkorak: Jul 28 2010, 03:18 AM
Apis_LuaLua
post Jul 27 2010, 03:35 PM

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We cannot rely to this 'personal warranty'. The personal warranty given just to make sure he can sell out the stuff. later if got problem, seller will have all the reason to make excuse. the better way to deal with this kind of stuff is to test it in front of seller.

Gudluck mate.
SUSMatrix
post Jul 27 2010, 04:51 PM

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Amir, better contact him and let him know u started a dispute on him. Then if he don't reply u, ask the mod to give him a dispute tag.
amir_tengkorak
post Jul 27 2010, 08:40 PM

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QUOTE(Matrix @ Jul 27 2010, 04:51 PM)
Amir, better contact him and let him know u started a dispute on him. Then if he don't reply u, ask the mod to give him  a dispute tag.
*
Ya He Knew Already.But Still Dont Want To Refund.View The Update On My First Post.
SUSFuturewyatt
post Jul 28 2010, 10:47 PM

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QUOTE(asamkipas @ Jul 27 2010, 03:00 PM)
Nonetheless I suggest TS takes the mobo first and test it.If it was found that the mobo was faulty then I believe that repair cost should be shared on both sides.I can help RMA if you guys need my help

thanks
*
that motherboard gigabyte P35 if i am not wrong warranty 3 years.but according to TS on and off again could be the seller update the bios and suddenly its fails.if others damage sure the motbherboard cant on.and could be the Network port cant use could be lightning strike.the network port cant use is the `intro` the mobo got problem.if can send warranty also with that kind of damage Distribitor will be refused to claim. sad.gif

Tengok rosak dah tahu. doh.gif

This post has been edited by Futurewyatt: Jul 28 2010, 10:50 PM
asamkipas
post Jul 28 2010, 11:03 PM

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QUOTE(Futurewyatt @ Jul 28 2010, 10:47 PM)
that motherboard gigabyte P35 if i am not wrong warranty 3 years.but according to TS on and off again could be the seller update the bios and suddenly its fails.if others damage sure the motbherboard cant on.and could be the Network port cant use could be lightning strike.the network port cant use is the `intro` the mobo got problem.if can send warranty also with that kind of damage Distribitor will be refused to claim. sad.gif

Tengok rosak dah tahu. doh.gif
*
ape yang ko cakap nih bro ? tak paham rclxub.gif

Nonetheless you can RMA anything as long as the item is within manufacturer warranty and has no physical damage,apart from that nothing prevents you the right to RMA the hardware
amir_tengkorak
post Jul 29 2010, 02:03 AM

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UPDATE GUYS!
He Reply On His Thread :

http://forum.lowyat.net/index.php?showtopic=1500704&hl=

"Now I get it.... actually you have another same model but in bad condition and I think you will get rich quicker cause you always claim your bad parts from the seller right after you purposely buy the exact same model. That way, your bad parts turn into good and can sell to someone else, using another ID, right? Good job, bro!"

REPLY HERE LA BRO! COME ON!

This post has been edited by amir_tengkorak: Jul 29 2010, 02:59 AM
metsatsu
post Jul 29 2010, 09:30 AM

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that's not the way how a seller should respond to to such matter. seller should ask the buyer to return the mobo and double check if:

1. it's truly faulty
2. it's still the same item, that it hasn't been swapped.

or rather than asking buyer to send back and also provided if the warranty is still valid, seller can offer a small fee (petrol, postage and RMA charges) to have the buyer to get it RMA'ed by themselve.

if seller could not comply to the above resolutions, he should be blacklisted and place with a dispute tag.

amir_tengkorak, do u know the estimated age of the mobo?


This post has been edited by metsatsu: Jul 29 2010, 09:36 AM
amir_tengkorak
post Jul 29 2010, 04:39 PM

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QUOTE(metsatsu @ Jul 29 2010, 09:30 AM)
that's not the way how a seller should respond to to such matter. seller should ask the buyer to return the mobo and double check if:

1. it's truly faulty
2. it's still the same item, that it hasn't been swapped.

or rather than asking buyer to send back and also provided if the warranty is still valid, seller can offer a small fee (petrol, postage and RMA charges) to have the buyer to get it RMA'ed by themselve.

if seller could not comply to the above resolutions, he should be blacklisted and place with a dispute tag.

amir_tengkorak, do u know the estimated age of the mobo?
*
Edited :
the mobo is bought on 2008.

This post has been edited by amir_tengkorak: Jul 30 2010, 06:36 AM
BuBuCai
post Jul 30 2010, 02:49 PM

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btw he COD wif u or postage to u???
abubin
post Jul 30 2010, 03:09 PM

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He want to go to court, easy only. Just go lodge report in tribunal office.

http://ttpm.kpdnkk.gov.my/portal/index.php...w&id=13&lang=en
metsatsu
post Jul 30 2010, 03:46 PM

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QUOTE(amir_tengkorak @ Jul 29 2010, 04:39 PM)
Edited :
the mobo is bought on 2008.
*
I think gigabyte provide 2 yrs manufacturer warranty right? can someone confirm this? I think the best way to settle this is to ask nightc pay you the RMA fee and maybe petrol if the RMA can be done.
SUSFuturewyatt
post Jul 30 2010, 06:21 PM

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QUOTE(asamkipas @ Jul 28 2010, 11:03 PM)
ape yang ko cakap nih bro ? tak paham  rclxub.gif

Nonetheless you can RMA anything as long as the item is within manufacturer warranty and has no physical damage,apart from that nothing prevents you the right to RMA the hardware
*
LAN port rosak biasa kena kilat.kalau kata tak boleh boot atau tak boleh on ni distribitor tak banyak tanya.tapi kalau kata LAN port rosak pastu tak boleh on..suspek kilat la.Diorang bukan ganti 1 by 1 terus kan diorang mintak tinggal dan check dulu...check bukan 2-3 hari...aku suspek kalau tak kena kilat mesti masa flash bios bende tu failure...pasal rosak dia 80%.bukan 100%.kalau rosak 100% mobo tak boleh ON.no power.

4 things can void the warranty:

1)burn or crack on items

2)software@setting problem

3)lightning strike/disaster

4)wrong installation

if the barang is new..and the technology still latest thats ok to warranty..but if outdated and oldschool..it will be like.. whistling.gif

If distribitor warranty your item who want buy the new item? what happend to the new parts?

Tak caya boleh cuba hantar warranty.sampai 1 bulan mungkin kena tunggu..hantar taiwan la.hantar kat china balik la..kilang tengah check la...kalau dia ganti takpe..kalau dah lepas 1 bulan dia kata itu ini...buang masa je...tapi bende ni ada cara nak elak. whistling.gif


Added on July 30, 2010, 6:31 pm
QUOTE(amir_tengkorak @ Jul 27 2010, 02:30 PM)
Forumer you are complaining against: nightc

Item being sold/bought: Gigabyte GA-P35-DS3L

Original thread link: http://forum.lowyat.net/index.php?showtopic=1498325&hl=

Date of transaction: 23/7/2010

Details of the complaint :
I Bought This Mobo From Him.He Stated In His Thread,Only LAN Port Was Faulty.I'm Ok With It.
Then After COD With Him,I Tried This Mobo.
On The First Time Installing This Mobo,I Thought Its OK,Then After 3 Seconds From The BEEP,The CPU FAN STOPPED.
All Other Fans Working.Execpt This One.
So I've Decided To Try On Other Hardware (CPU COOLER,FANS,PSU,RAM,PROC,ETC).
Still,The Same Thing Happened.
bro give spec bro.yang ko guna kat mobo tu.intel processor ada banyak model.based one soket.aku takut ko guna latest processor on old mobo.old mobo mean old chipset.lagipun ko cerita satu barang kat sini..mobo...bende lain ko takde plak sebut..ram apa..processor apa...psu apa?setau aku mobo tu pakai ATX.bermaksud kena pakai gpahic card...graphic card yang dipakai MESTI same year with that motherboard.btw..

cmos dah reset? sweat.gif

Mobo gigabyte yang baru-baru(2 years ago) semua ni have feautres auto off..kalau setting tu tak sesuai dia akan mati sendiri masa rebooting pastu hidup balik guna setting asal...takde nak main jumper-jumper. laugh.gif

This post has been edited by Futurewyatt: Jul 30 2010, 06:44 PM
tompok82
post Jul 30 2010, 08:24 PM

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QUOTE(Futurewyatt @ Jul 30 2010, 06:21 PM)
setau aku mobo tu pakai ATX.bermaksud kena pakai gpahic card...graphic card yang dipakai MESTI same year with that motherboard.btw..
Anyone wants to join me laugh at this statement?

To TS: Just lodge a report to consumers tribunal. You have your rights as a consumer.
XenoBahamut
post Jul 30 2010, 08:25 PM

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QUOTE(tompok82 @ Jul 30 2010, 08:24 PM)
Anyone wants to join me laugh at this statement?

To TS: Just lodge a report to consumers tribunal. You have your rights as a consumer.
*
laugh.gif

This post has been edited by XenoBahamut: Jul 30 2010, 08:36 PM
amir_tengkorak
post Jul 31 2010, 12:33 AM

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QUOTE(Futurewyatt @ Jul 30 2010, 06:21 PM)
bro give spec bro.yang ko guna kat mobo tu.intel processor ada banyak model.based one soket.aku takut ko guna latest processor on old mobo.old mobo mean old chipset.lagipun ko cerita satu barang kat sini..mobo...bende lain ko takde plak sebut..ram apa..processor apa...psu apa?setau aku mobo tu pakai ATX.bermaksud kena pakai gpahic card...graphic card yang dipakai MESTI same year with that motherboard.btw..

cmos dah reset? sweat.gif

Mobo gigabyte yang baru-baru(2 years ago) semua ni have feautres auto off..kalau setting tu tak sesuai dia akan mati sendiri masa rebooting pastu hidup balik guna setting asal...takde nak main jumper-jumper. laugh.gif
*
Ok Bro.
Aku Punya Barang :
Processor : Aku Dah Try Pentium 4,Dual Core,Dengan Core 2 Duo.
PSU : Vantec 600w True Power
Graphic Card : 8400GS Je.Aku Dah Try Beberapa Graphic Card Member Aku.
Ram : Crucial Dengan Adata.
CMOS Dah Reset.
Kalau Nak Cakap Barang Lain Aku Yang Rosak,Tak Jugak.
Masalah Sekarang Ni,
MOBO NI BOLEH FUNTION,TAPI :
1.CPU FAN PIN ROSAK : Bila Switch On,Dia Ada "Beep".Maknanya Takda Apa Problem.Tapi Tengok2 CPU FAN Stop Sebelum Masuk BIOS.
2.LAN PORT Rosak ni Takdahal La Sebab Dia Dah State Kat Situ.Aku Pun Tak Guna LAN.
3.SOUND PORT ROSAK!! Ini Yang Lagi Bikin Angin.Aku Dah MAX SPEAKER Punya Volume,Suara Alahai..Macam Semut Nyanyi..
Macam Aku Stated Kat Atas Bro.Aku Ni Bukannya Baru Belajar Pasang PC..
Yang nightc Ni Dok Tuduh Aku Yang Rosakkan Mobo Tu.
SUSFuturewyatt
post Jul 31 2010, 01:59 AM

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QUOTE(amir_tengkorak @ Jul 31 2010, 12:33 AM)
Ok Bro.
Aku Punya Barang :
Processor : Aku Dah Try Pentium 4,Dual Core,Dengan Core 2 Duo.
PSU : Vantec 600w True Power
Graphic Card : 8400GS Je.Aku Dah Try Beberapa Graphic Card Member Aku.
Ram : Crucial Dengan Adata.
CMOS Dah Reset.
Kalau Nak Cakap Barang Lain Aku Yang Rosak,Tak Jugak.
Masalah Sekarang Ni,
MOBO NI BOLEH FUNTION,TAPI :
1.CPU FAN PIN ROSAK : Bila Switch On,Dia Ada "Beep".Maknanya Takda Apa Problem.Tapi Tengok2 CPU FAN Stop Sebelum Masuk BIOS.
2.LAN PORT Rosak ni Takdahal La Sebab Dia Dah State Kat Situ.Aku Pun Tak Guna LAN.
3.SOUND PORT ROSAK!! Ini Yang Lagi Bikin Angin.Aku Dah MAX SPEAKER Punya Volume,Suara Alahai..Macam Semut Nyanyi..
Macam Aku Stated Kat Atas Bro.Aku Ni Bukannya Baru Belajar Pasang PC..
Yang nightc Ni Dok Tuduh Aku Yang Rosakkan Mobo Tu.
*
Kira boot lepas..ok...setau aku kat mobo tu ada Chasis fan connector.cuba tukar cpu fan connector masuk sana.kalau pusing jalan macam biasa.connector tu ada prob.

ko tak tanya dia kenapa lan port tu rosak?...

Mmg bukan baru belajar pasang pc aku tau..budak sekolah pun tau pasang pc sekarang.pasal bende tu DIY senang nak dipsang.sesiapa boleh pasang.tapi kalau barang tu barang second hand.tahun 2008.old tech.lan port rosak.ko beli pun tangan orang plak tu...banyak bende kena kaji...

aku pernah pakai mobo ni dulu.aku beli RM 3** kena kilat.exchange 1 by 1.mobo ni siap ada auto OC.apa turbo function bagai.best jugak la main bios dia.try connected cpu cooler without procecssor and try on..should be display blank.no sound and the the fan running properly.

tak salah aku kat kotak mobo ni ada tulis warranty 2-3 tahun kot...aku ingat-ingat lupa la.

This post has been edited by Futurewyatt: Jul 31 2010, 02:00 AM
amir_tengkorak
post Jul 31 2010, 02:06 AM

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QUOTE(Futurewyatt @ Jul 31 2010, 01:59 AM)
Kira boot lepas..ok...setau aku kat mobo tu ada Chasis fan connector.cuba tukar cpu fan connector masuk sana.kalau pusing jalan macam biasa.connector tu ada prob.

ko tak tanya dia kenapa lan port tu rosak?...

Mmg bukan baru belajar pasang pc aku tau..budak sekolah pun tau pasang pc sekarang.pasal bende tu DIY senang nak dipsang.sesiapa boleh pasang.tapi kalau barang tu barang second hand.tahun 2008.old tech.lan port rosak.ko beli pun tangan orang plak tu...banyak bende kena kaji...

aku pernah pakai mobo ni dulu.aku beli RM 3** kena kilat.exchange 1 by 1.mobo ni siap ada auto OC.apa turbo function bagai.best jugak la main bios dia.try connected cpu cooler without procecssor and try on..should be display blank.no sound and the the fan running properly.

tak salah aku kat kotak mobo ni ada tulis warranty 2-3 tahun kot...aku ingat-ingat lupa la.
*
dah try bro.memang boleh kat chassis fan pin.
tapi aku tak puas hati la dia tak tulis CPU FAN PIN dgn sound port tu rosak.
kalau aku tau memang aku tak beli punya..


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