done. seems like the problem is fixed by 'refreshing' my connection from their end.
the CS didn't say that youtube is throttled. some 1080p vids can't be streamed smoothly.
I got 19Mbps from the following video at 1080p though:

buffering! buffering!
Reminded me of screamyx. I'm not happy.
Whats the point having 20mb line when u cant even stream a friggin small 360p video ? 

Nope I didn't, I was pestering the guy whether youtube is being throttled, he didn't confirm nor deny. He asked me to try on a different pc and the usual stuffs... Finally he made another check on their system (supposedly), said indeed there is a problem with my connection, and decided to 'refresh' it. Whatever that means.
I was already seeing improvements in streaming speed when I was waiting for him on the line... 
Not sure if it's a coincidence or otherwise.
Have you tried the video I posted?

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Added on September 3, 2010, 9:44 pm
Use a software called DU Meter.

Damn I spoke too soon. Have encountered more and more slow videos. Wanker.


Oh well, at least DDL is excellent.

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Added on September 3, 2010, 10:05 pmThis video loads fast at 1080p:

If you are refering to UniFi bill payment:

(1) http://www.unifi.my
(2) Click "Consumer"
(3) Choose "Help & Support" followed by "Billing & Payment guide".

Hope that helps.