Mine is showing F - Fibre optic, is this the best?

http://sams.tm.net.my/marketingcenter/search.asp

they have removed everything from their website. I think the promotion was ended.

ANNOUNCEMENT

DISCONTINUATION OF STREAMYX COOL UNI PACK

Telekom Malaysia Berhad ™ wishes to announce that we have discontinued our Streamyx Cool UNI Pack broadband package which was introduced in collaboration with the Government of Malaysia and offered to eligible first and 2nd year tertiary students with immediate effect.
Following the overwhelming response received since we launched the package in January 2010, TM has obtained the allocated quota of 100,000 subscribers for the package.

However, we have on offer several other packages to suit all consumer segments, budgets and needs which you may consider to subscribe such as the GradPack package.

Details of the GradPack package offering are as below;

Broadband Internet access with speeds ranging from 384 Kbps to 4 Mbps from RM50 onwards
Waiver of activation fee (RM75) and Installation fee (RM88)
FREE Streamyx Zone ID
FREE WiFi Modem*
FREE 100 songs download from Hypptunes per month for 3 months*
FREE Hypp.TV access for 3 months*
15,000 points for MMO roseonline@gamezone*
*Applicable for 1Mbps – 4Mbps package

Interested customer can register for the package at any nearest TMpoint.

Meanwhile, to browse and find out more about other packages TM has on offer which may suit your budget and requirements, log on to www.tm.com.my or visit your nearest TMpoint outlet.

Thank you.

Source

source

tell them if they capped at 4mbps and you won't get the full speed where as if they capped at 5mbps you will get the full speed.

you may escalate the case to CFM/MCMC and they will do the upgrade for you.