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Streamyx StreamyxCoolUniPack V4, Discontinuation of CoolUniPack now

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QuickFire
post Jul 27 2010, 10:32 AM

The more you sin the more you win
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QUOTE(mic747eal18 @ Jul 27 2010, 07:34 AM)
why my first month bil so much one, can someone pls explain to me shocking.gif  shocking.gif  shocking.gif  shocking.gif  mad.gif  .....
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Basically they ask you to pay for the first one and a half months in one go.

Anyway, I'm on the RM68 plan, and this feels f***ING BULLSHIT to me. I got my first phone bill last month, for a total charge of RM42. RM26 for monthly rental, RM15 for some other bullshit they couldn't really explain. But they said both charges only apply for the first month, so I paid it without making too much fuss. I just got my second bill online, a combined phone + streamyx bill. Streamyx charges are RM138.27, charged for the period from 3rd June (when my streamyx was activated) to 19th August, so two and a half months. I called them up to verify this, and they said I have a 50% discount for the first month (perhaps due the late netbook delivery, although it didn't go past 15 working days lol), so it's about right. But what really vexes me is that I STILL HAVE THAT BLOODY RM26 RENTAL CHARGE FOR MY PHONE. I asked them about this and what I got was that the rental charge will be included for the first month's streamyx bill. The RM26 I paid last month isn't "counted" because that was just the phone bill, not the streamyx bill. When I called last month they told me I wouldn't have to pay the RM26 again. But here it is again. WTF!

Does this happen to everyone or what?
QuickFire
post Jul 27 2010, 10:50 AM

The more you sin the more you win
*******
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QUOTE(steventan85 @ Jul 27 2010, 10:44 AM)
IF UR BILL MORE THAN rm68-75 ... pls email ur complaint to hotline@mmail.com.my ..cc a copy to help@tm.com.my

www.mmail.com.my  thumbup.gif  thumbup.gif
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lol my current bill is RM165, way more than RM68. But it's for 2.5 months, so it's OK... except for that RM26 rental charge. Lol malay mail will layan such a small case or not laugh.gif .
QuickFire
post Aug 5 2010, 10:20 AM

The more you sin the more you win
*******
Senior Member
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QUOTE(zac1 @ Aug 5 2010, 02:49 AM)
BRO AND SISTER
i double check with u guy and TM ,i still receive RM26 phone rental bill
what should i do ? i try call tm ,they are super busy ,call 2 hour ,cant reach cust care
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I recieved the rental fee for the first month and just paid it, coz they said it's just for the first month and I wont see it again. Second bill came and the fee was still there. Called them and they gave some BS reason and said just pay it and I wont see it again. I emailed them and demanded that the fee be dropped, they replied saying they will (probably) give a rebate in the coming months.

Just email them kao kao. If they dont reply, email again 2 days later. You can go to tmpoint but I hate queuing up.

This post has been edited by QuickFire: Aug 5 2010, 10:20 AM
QuickFire
post Oct 3 2010, 01:16 PM

The more you sin the more you win
*******
Senior Member
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Hey guys, have you ever seen an item called "Pelarasan Kredit" in your bill? I have one with a negative amount of RM75.00-.
QuickFire
post Oct 3 2010, 06:02 PM

The more you sin the more you win
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Senior Member
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QUOTE(leyley @ Oct 3 2010, 03:32 PM)
Because you paid to the wrong bill. If your payment is made to Streamyx bill, the payment will be transferred to your 'Bil Telefon & Multimedia' under item 'Pelarasan Kredit'.
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I dont understand. I settle all my bills online, so how is it possible to pay the wrong bill?

 

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