Anynews? No update?

WTF?? Today i also called 100 asking for upgrading my internet. She said can't upgrade. How come like this sxxx. Tomorrow i also go TMPoint to upgrade. May I know the name who confirm that can upgrade?

Great. Thanks.

Is time to fire it up.

I'm going to TMPoint now. Wait for my good news. Crossed finger.

Great news. This evening i went to TMPoint Sungai Petani, and talk with the representative. All ends up and talk with senior management staff. I was told by the senior staff that OFFICIALLY COOLUNIPACK PLAN HAS BEEN CEASED from offering. And there is no way to upgrade to higher package in any TMPoint nationwide since the HQ has withdrawn out the plan in their system. But he told me only in HQ able to upgrade the package for you. so need to submit the coolunipack form to them then they will hand it to KL to process for you BUT NO PROMISES.

AjkR06 : Can you forward your email to me. I need the whole full details of the e-mail date and time that the person replied to you just in case they find excuses not to accept my form.

Great news. Today this morning went to TMPoint. GUESS WHAT, SUCCESSFULLY SUBMIT MY APPLICATION.

Today i went to TM Point, get ticket and wait until my number called, at starting come purposed to upgrade Streamyx CoolUniPack. Then started representative said the package has been ceased offering and there is not way to upgrade. Then i told him i got a forward e-mail from a friend whom recently contact TM via email help@tm.com.my has a positive replied from TM. That current subscribers ARE ABLE TO UPGRADE TO HIGHER PACKAGE EVEN THE PACKAGE IS NOT AVAILABLE IN THE MARKET. ONLY NO NEW APPLICATION ARE ACCEPTED TO THIS COOLUNIPACK PACKAGE. AND TO PROVE THAT I'M NOT LYING TO YOU. SHOW HIM THE PRINTED E-MAIL. NO CENSORED MATERIAL. EVERY SINGLE WORD IN THE E-MAIL. then he check with the system for my service number and streamyx account. Because today is Saturday, and only half day working without any superior supervisor around, he just checked my application and chop his stamp on my form and will contact and hand it to HQ on Monday via e-mail for further action. But he not promise on my application but he will send to HQ.
Waiting within 1 week to know the whole process.

Latest update.

16/01/2011 - Since from yesterday submitted my application form, today they are upload my application status.

Keep fingers crossed. Hope will get great news.


17/01/2011 - Today this morning received a call from TM Technicial Department. Inform me tomorrow send a technician come to my house to test bandwidth for 4M. Looks like my application to upgrade 4M is promising.

18/01/2011 - TM two technician comes to my house and used their equipment to test my house line.

RESULT for 4M : POSITIVE.

They said my fixed line support 4M, so they will go back to their office and send report to HQ for approval. Speed and bandwidth will increase in stage in 2 weeks. Current speed still 384kbps. And my application for upgrade package has been SUCCESSFUL APPROVED.

20/01/2011 - Successfully get 4M speed after 6p.m. Happy downloading...!!!

Ends of update.

This post has been edited by Pan84: Jan 21 2011, 08:00 PM


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It is great to heard that you also able to upgrade. Congratulation..!!

Actually you can visit any TMPoint nationwide to dealing your service with them. Only certain TMPoint really has excellent services in town but not all. That's why some of us hitting wall because mostly TMPoint really lazy to solve customer problems.

For your info, my service location is at BUTTERWORTH,PENANG, but I SUBMITTED MY APPLICATION AT TMPOINT SUNGAI PETANI, KEDAH.

This post has been edited by Pan84: Jan 17 2011, 06:24 PM

Don't do this to me..!!

Attn : For those who want to upgrade the package, please get the forward e-mail from "AjkR06". Even we have the e-mail, we can't send it you due to the mail is not belongs to us. Grant permission from the owner. And after get the e-mail and print it. Just read again my story flow. Hopes will help you all to get through.

This post has been edited by Pan84: Jan 18 2011, 08:48 PM

Bro, don't go HQ. HQ won't entertaining you. Go to others branch, ask them give you the coolunipack form. If can't, you need to ask somebody get you the form, fill and submit it on the spot. You just need to say to them, "I know this branch is unable to process my application, but i was told by my friend that the form need to send to HQ to process." then show him the e-mail that says current subscriber ABLE TO UPGRADE. Me in SP, i can get the form, but the problem, the form always chop with the branch location. then you need come to SP to submit the form personally.

When did you submit your application? If today, you need to wait at least 24 hours before you can check your application status.

No problem, bro. But you need prepared me a doll with your face. Then i bring the doll to TMPoint to submit for you. hehe..!!

Nope. Need the person come to TMPoint to verified NRIC and your signature in the form.

Yes. 4M is RM88.

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Added on January 21, 2011, 3:07 pmYes indeed. The package comes with new modem D-Link DSL-2640B FREE.

This post has been edited by Pan84: Jan 21 2011, 03:07 PM

Case based. Different case different location different output result. I'm not so sure about your case. But you can read my case. Successfully ending all upgrade procedures yesterday night. Takes 5 days to finished everything since submit the application till speed upgrade. Very efficient. TMPoint Sungai Petani staffs has excellent services.

This post has been edited by Pan84: Jan 21 2011, 08:05 PM

Yes, indeed. Let me repeat again to you all. My application to upgrade my account has been successfully. Only takes 5 days to complete start from submitting my application till speed upgraded. And the price for 4M is RM88.

Okey. Listen guys. I received many PM from you guys asking me to send you the e-mail letter. So sorry to tell you all that I can't send the e-mail directly to you due to the e-mail is not belongs to me, is belongs to AjkR06. We respect others privacy. Please ask him to send you or i try contact him first see whether he give me permission to send the e-mail to you guys. BTW, I will try to help you guys who want to upgrade the package.