Recently I purchase TGV movie tickets,

When I finish key in my credit card, it does not show any booking no. and I've check my email the booking no. not send to me as well.
Later I check with my HSBC bank, and the customer service indicate that this is your problem with TGV and the payment has been made.
So I decided to call TGV, the customer service said " This will need to wait 2-3 month to cancel the tickets"..... I was like WHAT THE...

2-3 month meaning I'll need to pay that amount to the bank without watching the movie?

Later on that day I visit TGV kepong and try my luck to collect the ticket with my credit card no. The ticket seller key in my credit card to the system and no ticket were book.

I keep calling TGV and HSBC... they do nothing. OMG..... what kind of service is this... so I need to pay for nothing.

Do anyone face this problem??? Please help me!!!!

Thank you.

same as me..i online booking for my ticket..suppose is on wed..when i enter to the cinema hall,there is duplicate ticket..and i only realise my ticket is for tuesday.their counter stuff is damn noob

Happened to me too last month. But it was GSC in my case. Bought the tickets online via maybank2u. Maybank2u already did the transaction and the money is credited out of my account to GSC but unfortunately the GSC website might got a bit of problem when it failed to give me the booking number. I immediately write up to GSC using the online feedback from provided on the online purchase page. Next day, one nice lady from GSC called me and informed me that they will refund me the money immediately. Next day, my money is refunded back. Kudos to GSC for fast action.

GSC are great..not like TGV..i wrote them a complaint email, till now no reply from them. And i did call to their office, the number was busy all the time, cant even get to them. My money is blew off

Same thing happened to me, twice. The second time I tried 3 times, each one it says "transaction failed, your card has not been charged". But guess what, I saw 3 transactions on my statement, RM55 each consecutively. Logged a didpute with the bank, luckily they reversed the transactions.

TGV really was not telling the truth when it said it didn't charge you, but in fact it did. That's why I tried 3 times. My friend was also a victim. Now we never buy online for TGV tickets anymore. Also beware, last time I check Cathay borrows TGV's online payment facility, so I also avoid them.

No problem with GSC's though.

GSC is still the best service for cinema..i will stick back to GSC..TGV gave a me bad experience..and i will never visit them anymore.their website,counter service,staff attitude was just like a piece of shit

Was wondering if you ever managed to get a refund?
Because the same thing just happened to me a few minutes ago. No ones picking up when I called them.

hey Gals & guys~~

i faced the same problems like u guys recently (july movies, august statement showed faulty transactions,Sept still not refund yet!!)

tat day after i tried few times in e-ticketing, i give up at last
then i drove to TGV, Q-up, buy & pay~
luckily i always keep my tickets after watching movie.

when received my statement, i shock tat they charge me twice RM13.00 x 2 transactions!!!

i called TGV, a lady name Emilia said it would takes 2~3 WEEKS time...

after 3 weeks i called them again, they say they ald ask Alliance bank to refund to my UOB....
but until now... UOB told me tat no such things!!!!

S**T TGV!!!
boycott TGV e-ticketing systems!!!

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Added on September 20, 2010, 3:24 pmyes~~ ur situation is just like mine~

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Added on September 20, 2010, 3:26 pmno....
i think they will answer u pls give us 2~3 weeks time to investigate~~~
(listen properly, is 2~3 weeks time INVESTIGATE, not refund!!)

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Added on October 6, 2010, 4:03 pmhey guysand gals again~~~~

finally~~~~TGV credited my money to my credit card account~~~~



anyway~ i'll still try to avoid spending my "entertainment fees" at TGV~~~

This post has been edited by ZoeOong: Oct 6 2010, 04:03 PM

Now my turn... multiple transaction. Can i know what number did you all call to TGV?

03-23813535