Successfully opened my DBS Multipler Account!
(Too bad, DBS My Account for Sporeans only, according to staff from DBS Woodlands branch.)
Anyway, took me 4 hours of waiting, 2 visits, and 3 attempts...
Some important takeaways:
1. As mentioned before, arrive earlier with your documents ready. I arrived 30 minutes before branch opens and you already see 15 people queuing. By the time branch open at 10 am, another 15 people queuing behind me.
2. Not all passes are strictly acceptable. Certain passes lie in the grey area. Work Holiday Pass (WHP) is one of them. It happened that when I showed all the documents, including the WHP card to the bank staff, it was rejected initialy by one of the staffs (not the same staff I met last week). Just before I packed things and started planning my trip to the MBFC branch, I saw and remembered another staff whom I knew from my first visit last week. I double confirmed with her that I have provided all the documents this time and suspected of potential miscommunications among the staffs (recall last week I don't have proof of residential address and source of fund, this time the 2 documents are ready.)
She went back in with all my documents and came back telling me it is ok to open an account with a WHP pass.
So, key message: you need some luck. Try to ask other employees in case one says no. Last resort is to go to MBFC branch and finally try online digibank submission.
3. Woodlands branch is especially busy due to Malaysians coming in from JB as well (overheard a DBS banker's conversation with another client while queuing), so consider other branch further south if needed.
4. If you queue early you will be attended early. But once you leave and want to return to the queue (they use a SMS queuing system, where the queue number will be sent to your phone), you will have to wait. I received SMS at 10.30 a.m. and was only able to enter the branch and started the applications at around 2.30 pm.
5. The DBS Visa Debit card will be automatically renewed every 5 years. DBS will send a "free" card to the address registered in the system. Make sure you change the address to your Malaysia's address when you return home otherwise the card will be mailed to the existing SG address. No annual card fees. The DBS Visa debit card will have NETS features as well, similar to the Maybank SG card.
6. For Malaysians, the DBS account identity card no. will be your Malaysian IC No., NOT your passport number. The I/C No. column in the DBS system will show something like MXXXXXX-XX-XXXX (M stands for Malaysia, XXXXXX-XX-XXXX is your Malaysia IC no.). However, you still need to bring BOTH documents when you open your bank account.
7. A note on SG phone number. If you are just a short-term visitor who puchase "cheap" SIM cards from 7-11 like me (validity 90 days), some of these phone numbers have already been used before by other users and become inactivated or cancelled. It so happened that my current SG mobile number was used before by someone else and has been registered in the DBS system. In this case, use your Malaysian phone number to proceed with account opening. Make sure you can receive TAC and messages from DBS at the same time to verify that the Malaysian SIM can receive TAC and other important messages.
8. For those who are interested, DBS Multipler Accounts have some "tricks" for you to earn the maximum saving account rates. You can find these tricks online in SG's HardwareZone forum:
https://forums.hardwarezone.com.sg/threads/...r-plan.5699929/ Will add more here if I can remember.
This post has been edited by TOS: Jun 24 2022, 10:38 PM