Upgraded from 1Mbps to 4Mbps a week ago and the speed so far so good

You can call the 100 / installer but your chances to success would be very minimal as they will based on a few external factors such as you are not getting 70% of your desired speed then the adjustment of the downstream / upstream is possible.

Thanks

You can lie to them but of course, they will also sending an technician to your location to run the speedtest so in the end if they are seeing your speed is close to 70% then they will treat this as invalid report and your request will be forfeited.

LOL

If you increasing your cap to 5024 kbps then most likely your speed will be increased but ping time to websites will remain the same. How much are you getting under 4Mbps plan?

Yes, it is very normal because setting up jumper, account cap takes some time for them. I used to sign up with 4Mbps plan and I able to achieve 1.5MB or little more but they ask me to wait 2 working days to get 4MB. I'm now able to reach 3.5Mb without issues.

So just wait

You don't need to call 100 / Installer because normally they would tell you the same thing or ask you to contact the installer. 48 hours to get a full speed is a normal procedure as far as I recalled.

Just bear with them for another 2 days and I'm sure you will see the difference of your speed.

Thanks

Please provide the date & time you request to upgrade your plan to 4MB and when did the installer came over to appoint you?

If the installer already visited your premise last Friday, in logical manner - 48 hours ( 2 days) would be most likely Tuesday or latest by Wednesday but since it is now already Thursday but your are still being capped at 2Mbps, please call 100 and report to them.

Make sure you make some keynote to them that you are subscribed to 4Mbps package however you are being capped at 2Mbps which really doesn't make sense at all as SKMM / MCMC has compliance that all the ISP needs to achieve at least 70 - 80% of the desired speed which is 3.2 - 3.5Mbps.

Once you told them about this, they should know what they need to do on their end but usually report will be generated to pass this to the concern department to assist you further. As far as I know, there will be a special department which handle 4Mbps account so it may be better if you can have them to transfer you to them.

No matter what, just insist because you paid for 4Mbps and only getting 2Mbps.

Let me know how it goes

I don't get frequent DC so it might be location wise.

Told ya it will usually takes a few days to obtain the real results however the speed for downloading will gradually slows down to lesser than 1Mbps sometimes or i should say MOST of the time. They are too good at throttling the speed but speedtest will always shows a good speed.

The speed will frequently slowing down per download or per file from time to time. Its very very weird because they seems to doing it purposely to make extra space for others user.