Well TM is crap on me, last week I lost my 5120 cap to 2046 that I forced to spend time chase them to get back now, my range issues with dead ip is still around but less chance getting those few dead ips. Issue now is I seems to be switched from my ranges again...

My range b4 12am was 218.111 218.208 and 175.145, now its no longer the case.

Not sure if anyone in Penang facing any issues these few days but... some time yesterday my modem lost sync for a short while and my cap of 5120 was drop to 2046, I didn't realized until I noticed my downloads are very slow yesterday night.

When I found out I quickly contact 100, got a noticed by automated machine stating there are some issues at various locations in Penang but not my place. After quick chat with level 1, I got pass on to a very polite, understanding & efficient level 2 lady who quickly within 10 mins got them to configure me to 4092 after which when she called me I told her I previously was on 5120 she got them to reconfigure again...

This time my DSL light connection was drop and never came back and within 5 mins she called which I told her not yet since DSL light was off. I waited over an hour the light was still off. I called 100 again, this time I was passed to an older level 2 lady, who kept saying my port wasn't able to support 5mb cap *cough*bullshit*cough*. She kept asking to do testing even when I said my DSL Light was OFF! We talked for a while I was very discouraged by her, as she kept on and on about 4mb means 4mb etc nonsense lots of BS from her. I told her I never achieve proper speed when cap 4mb previously, I even had to talk about MCMC and not getting 80% bla bla bla, finally I got her to get the initial level 2 lady who was in charge of my cased to call me back.

The earlier level 2 lady called me back within 5mins and apologize about forgetting to call me, as I said previously very polite. I got her to check further into my issue. Again I stressed about 5120 cap to her. Within 5-10mins she called me again and what you know I checked my modem is correctly capped back at 5120. Very efficient and polite lady, too bad I never got her name.

I am surprise that all this was done very fast for TM , considering usually it takes them days or even weeks to get them to fix any issues.

Hi, First time posting as I need help. On the 18 Mar I went to TM Point to upgrade my 1Mbps to 4Mbps and the TM appointed contractor came on the 19 Mar to test the line, install the new DLink Modem/router and capped the Downstream Line Rate to 5119 Kbps. He told me to wait approx 48 hours for TM to activate. Yesterday 21Mar, I was still getting 1Mbps, so I call 100 and he told me my 4Mbps is already activated and my a/c has already been changed from RM110 (1Mbps) to RM140 (4Mbps) on 19/3/2011. But I told him that I was getting only 1Mbps. So he transfer me to another person (Tech) and after checking she confirmed that my 4Mbps is already activated and said that I should talk to the TM appointed contractor because it is his responsibility. I called and talked to him. He said that he will look into it
but nothing happened.  So at night I called 100 again and another woman said the fault is at the TM box (kotak) on the road, not their end and not my house and it's the contractor responsibility. Then I called the contractor and again he said he will look into it. Until this afternoon still nothing happen, so I called him again. He was angry and said he will do it. But until now (night), nothing and I am still getting 1Mbps and pay for 4Mbps (4 days already).
TM is not taking responsibility and the contractor is not doing anything. Maybe waiting for his 14 days warranty to expire.
So please, can anybody help and give me some advices.Thank you.

I am sorry. Where in the modem do I check? And what is 4096?
Thanks for your reply.

Account side cap. Go bother the technician/hotline

Upgraded from 1Mbps to 4Mbps a week ago and the speed so far so good