What suprises me the most, the lady who attended me, told me that the same problem would occur again, and could be much worse. She even asked me to trade in my phone and get a different set because most of the Motorola customers always came back again to the service center; angrier and more dissapointed.

I was shocked by the statement, which i took it seriously; as a disclaimer that they could not do anything. So many questions to ask, but looking at her, i bet she could not help me further.

Now, where do i stand? As a customer who is willing to pay more to get original set, for the sake of product support. Was it worth it? I am most definately not going to get a one-to-one replacement eventhough i only used it for less than 2 months with extreme care. What matters most, how could a company which i could say, saved by this particular product and claim its sales beats the iPhone, does not prepare a reliable service centre for this product, especially here in Malaysia even after the unit was launched?

Only a few hours after i got back my Milestone, guess what people? Yes, the same problem occured again.