Prior to the good review and was claimed the ultimate gadget of the year, Motorola Droid/Milestone have caught my attention. Bought it soon after the product was launched in Malaysia, and i have decided to buy the original set, a Brightstar unit from an authorized dealer in Sunway Pyramid.

Only few weeks of using the Milestone, i have found out that the touch screen is somehow too sensitive, a slight touch to the ear would mute, hold the call and even pop up the dialpad. And now, less than 2 months using, the touch screen is no longer working smoothly; hardly working at all. After much observation, i am confident that the problem occured was caused by hardware faulty.

Last week i went to the shop where i bought the unit, and was recommended by the dealer to go straight to the service center located in Dataran Sunway (Mentari Court), and so i went there, reporting the problem and claimed my 1 year warranty.

I was attended by a lady, who took my report after i have explained to her in detail on the problem, of course in a layman's term so she would understand. It seemed to me that the lady is having difficulty understanding or to explain my problem in the report, as if she do not understand the product itself.

From the copy of the report, she stated "Screen no touch". That's it. Period.

After 5 working days, i called up the service center, and they said my Milestone is ready. I went there and the same lady attended me. I asked her, what really caused the problem, she said it was software problem, so the technical upgraded my software. I checked the properties of the phone, it was Android 2.1, no upgrade done. I bet the techical person only does a master reset on the phone, not even bothered to look into the hardware problem as reported.

What suprises me the most, the lady who attended me, told me that the same problem would occur again, and could be much worse. She even asked me to trade in my phone and get a different set because most of the Motorola customers always came back again to the service center; angrier and more dissapointed.

I was shocked by the statement, which i took it seriously; as a disclaimer that they could not do anything. So many questions to ask, but looking at her, i bet she could not help me further.

Now, where do i stand? As a customer who is willing to pay more to get original set, for the sake of product support. Was it worth it? I am most definately not going to get a one-to-one replacement eventhough i only used it for less than 2 months with extreme care. What matters most, how could a company which i could say, saved by this particular product and claim its sales beats the iPhone, does not prepare a reliable service centre for this product, especially here in Malaysia even after the unit was launched?

Only a few hours after i got back my Milestone, guess what people? Yes, the same problem occured again.

thanks for replying to my post.

honestly, at this point of time, i don't know what to do with it. knowing the service centre lady already told me earlier that the problem will occur again.



i need advice actually. to go again, or to find other alternative. i love the phone.

but knowing you pay more and get nothing, really sucks!

thank you all for your replies and advice. i am currently doing an email draft to be sent to those higher level management.

yea lor.. depends on luck. sadly i am not that lucky la, no matter how i care about the phone. the thought of buying an original set to help me if problem occurs, seems to dissapoint me.

by the look and feel of it, it is not due to the software problem. its more mechanical, in which effects the orientation, the sensitivity of the touch screen.

and that, in my humble opinion, definately could not be solved by only doing a master reset or "upgrading" the software. a simple logic.

but then again, main issue. was it worth it? paying extra 500 bucks for nothing. its my first time buying ori.. ohh the pain~!

the idea of the lady asking me to sell the phone and buy a different one, crushed me because i love the Milestone. oohh the agony~!

wah! thank you sanosizo for the link~! new info for me and most of new droid/ms user as well.

i don't recall using any other than the original charger. sometimes i connect it directly to my pc to charge it, of course using the original cable. would that be the cause?