U can try pushing a mail to someone in higher position in Brighstar or even Motorola Malaysia itself. Give every detail to them. If nothing else works, u can go to the tribunal to claim your rights. Good luck.

thats the best and quickest way to get their response. kind of reporting to tv3 style u complaint to management got no response, once it showed up in buletin utama, immediately tomorrow people come to fix.

hopefully u could get that kind of response from Brightstar as well

btw, did u use any other charger beside the original one? there are few reports about touchscreen misbehaving on droid as a result of charging the phone using an aftermarket charger. (http://www.droidforums.net/forum/droid-general-discussions/1691-touch-screen-suddenly-inaccurate-goes-crazy.html)

if it not the case then it really is a hardware issue. but most of milestone/droid users who have this issue in europe/usa got a replacement unit instead of a software repair. and yes, i believe u better go to that service center again and speak to another person, perhaps the manager. maybe u can print some forum discussions (like the link above) to proof them its a hardware issue so u could get a replacement right away.