true, if me i will ask & request to speak to higher level management or manager and explain to them the situation. i think its just some lack of understanding in this problem. maybe she is really know nth abt the hp like you say. so she cant understand ur problem. and so many users using MS but so far very little problem like urs occur. or else sure in forum here all complain this hp. i dun really believe the statement said by her. Try imagine, the sales in USA is really beat iphone while the first launch as according to the news; tats how many unit sold at that time. if really got problem, how come no news spread out? do u think everyone will just keep quiet like tis? yet this model is still one of the top model for android phone until now.

since u spend more money to buy ori set, we as customer has the right to claim the waranty due to the hardware problem. dun waste it...sometime they will just say something nonsense to save their works and increase their sales by asking u to trade with new hp..i believe motorola will still wan to maintain their good name rather than spoil it..

This post has been edited by Hico: May 25 2010, 08:46 AM

18 months waranty incl 1 to 1 replacement? wow..tats really first time hear it.. u sure thats ori set? i only heard 1 to 1 replacement for ori set if anything happen within 7 days.. cos this is consumer right..but never know will be 18 months? and motorola ori set got 18 months waranty??

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Added on May 25, 2010, 10:58 amthe easier way is just tell the gal i wan to talk to ur manager or supervisor to explain detail abt the problem.. sometime by saying this will scare them as they worry will get trouble themselves... so they will really look into the problem seriously..if not try imagine his manager ask him how could he ans? .. or can try motorola customer service email or tel if any? i believe there will be a way to see their management in order to solve this.. or else the faster way is complain thru consumer dept or media.. sure they will willing to see u after tat.. but i dun think they will refuse to talk to u if u request it..milestone is a great product.and can say save motorola's sale recently. .for sure they wan to maintain the good name of it...so dun give up!

This post has been edited by Hico: May 25 2010, 11:02 AM

yaya..depend luck too..i used ap set for more than 2 yrs also no problem last time.. but use ori set then this tat come out..actually really depend luck and how u use it too.. if the ladies say like tis to me, then i will just tell her take back this phone with full refund since how can u sell a defect model to the market!! LOL.. moreover i might request ganti rugi for my mental and mind lose cos of the problem keep drag me till i cant sleep well and eat welltoo! just kidding!

yeah..i agree with u.. but i think it is just caused by the gal who is new and maybe those technician not so well informed yet or should say not so experience in repairing perhaps? i believe if they get the pressure from upstair and really been asked to pay attention on finding out the defect, they will be more careful and wont so chin chai reply u.. for sure, if other ms set also got like tis problem, lots of complain oledi around the air.. but so far i only hear quite good comment abt ms..anyway, i like ms design too.. kinda professional look..

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Added on May 25, 2010, 1:56 pmdun worry..actually buying ori set is like buying insurance too.. like ur case, try imagine if it happen to the AP set, u might get even more lame reply if those are from unknown AP company.. since u pay extra for it, then use it !! try to get ur right back! but i would recommend u go back to the centre, telling her or another person there u wan speak to supervisor or even manager to talk abt the problem.. or u can even ask her give u the motorola own office tel number or address in order for u to check issit got the problem like tis occur to other users.. if tats true, then u can take further action like sell ur unit..if not, and they just wan earn ur money, most probably they will take back wat she said and help u replace the parts.. this is sales tactic perhaps..to increase sale if that person kena tipu and trust her words maybe? no one will know..

This post has been edited by Hico: May 25 2010, 01:56 PM