Dear Sir/Madam,

Thank you for your e-mail to TM.

We refer to your email dated 26th June 2010 on your Streamyx Cool Unipack application status query, we regret for the inconvenience that this has caused you. Please be informed that we are unable to investigate on your status due to insufficient information. Please provide us with the information as follows in order for us to proceed with further investigation:

1) Order number (if any):
2) Telephone number registered for Streamyx (if any):
3) Account holder's full name:
4) Account holder's I/C number:
5) Account number (if any):
6) Billing address:
7) Contact person:
8) Contact number (mobile preferred):
9) Location applied: (which TMpoint)
10) Date applied:
11) Application for Telephone only or Telephone line and Streamyx:

Please attach also your application confirmation slip (if any). Please be assured we will provide you with assistance upon receiving the above particular.

For further assistance or feedback, kindly e-mail us at help@tm.com.my. Alternatively, you can also contact TM at 100, choose language and select "Technical Assistance".

We hope we have addressed your concern and look forward to serve you better.


Regards,

Faraliana
Customer Care Support, Internet Services,
Customer Service Management,