Im using cool uni pack 3 wks ady, i experienced some serious problem with the connection, the snr margin is very unstable most of the time and get disconnect frequently (new tel line), unlike my previous streamyx which is very stable and never get disconnected, so regarding to this problem i keep calling 100 and ask them to send me a technician to help me to solve it, they promise me they will send me a technician, i got my report number also, but until now i haven't see anyone come yet...any suggestion other than calling 100?

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Added on June 5, 2010, 4:34 pmi've check my warranty and it is still stick on 14 months instead of 24 months..zzz