just call the customer service and tell them u wan to shift da astro to da new house.

there will be some shifting cost

First.. you need to dismantle you astro ODU Unit from your old house. Depends, if u want to save cost, dismantle it by yourself... but if you call installer to dismantle it for you, usually they will cost you around RM50 and above... Last time when I move to new house, my father friend dismantle it, and we just "belanja" him with lunch at our new house...

Second, after you have dismantle astro ODU, bring it to your new house.., same as above, if you wanna save a cost, install it yourself, if u call installer to so it for you, they will charge minimum of RM80 for installation of ODU unit... (installer at my area charge me RM80 to install ODU at my new house). The installer that I call is the same person who install my Astro for the first time....

Thirdly, after installation complete, you need to call astro CS, tell to them that you have moved to the new house, ang give the the new billing address, astro view delivery address and your new astro unit address.... They usually will change it immediately. For my case, my latest bill and astro view books arrived safely to my new house.

And, that's all you need to do... i donno whether you have different case than me.., but the above steps are worked for me....

Or, you can just terminate the account, and apply a new one at the new house. Then it will be free installation. But IIRC, there's a one month grace period before you can apply a new account. And also, a new contract.

please....u cant install da ODU by yourself u need some tools to test 1. stop misguide ppl if you never do it by yourself


are u nuts or wad?this is da most stupid suggestion i never see

This post has been edited by herojack41: May 2 2010, 11:04 PM

anyway.... just call up astro... they will arrange everything for you... they have authorized astro agents around malaysia too... look for them and they will help you do everything...

yes correct

@TS
do not do it yourself or even terminate da service as some stupid reply.

last time my house renovation and da contractor hav to dismantle da astro ODU. then after 1 months lidat he try to put it at da same direction and all i got were 0% signal

then we call those ppl who got do astro installation 1 come and help isntall

Actually I have done astro installation by myself... but not in the roof.. just at the land... You can do it urself, but it will take a long time... since you don't have the equipment that called signal analyser.... I also have tried to tune not just astro signal.. but signal from Thaicom 5 satellite and NSS6, Ops!

Anyway, for TS, if u want more easier way, just called Astro CS like earlier post said..., they will arrange everything to you....
And don't terminate your account..... it's such a waste if you have subscribed astro for such a long time (as example).., then, you need to become junior again.... remember, sometimes, Astro will give reward for their loyal customer... like my cousin, he got Astro Max for free.... Just pay RM50 for installation....

This post has been edited by AjkR06: May 2 2010, 11:13 PM

are u for real man?

of course its possible to dismantle the ODU by urself.......done it twice since i'm living in a rented house

but i think now astro is offering free shifing service...saves u the hassle....just call em up

This post has been edited by shenmue: May 2 2010, 11:14 PM

yes... but cannot revealed it here... since it's something "illegal" in Malaysia...

i dun think TS are any good at this kind of thing thats why he is asking and you tell him dismantle by itself

I have installed the Astro on my own without needing any special tools. I did this when I have a spare unit and install it at my mum's kampung house.

I don't think you have the experience to install one yourself.

wow... cool cool...
job well done

but not everyone can do it mah...

if you're unsure, seek professional help...

This post has been edited by JoshuaLee: May 3 2010, 12:18 AM

Last time I called astro, the free move promotion is over.

They charge you RM150 to re-install + RM 50 to dismantle at u old place.

I must said AjkR06 suggestion is viable. like me, I try to save the cost as much as I can. For some people, 200 is nothing then spending a few hour try to dismantle this thing.

and also for terminate and new installation is also acceptable and I done this 3 years ago.. Since the old astro on my wife name I just do new installation using my name and terminate my wife account. All free except 2 year contract. Since for sure you will using astro why this is a bad idea? you got new decoder, new dish and so on + backup decoder + remote + dish from your old setup. This is OK if you contract is OVER.


I move again early this year and again trying to save a money I do it myself. Dismantle is quite easy. Try to re-install is different story. Just using the television set, it's take me 2 days (around 1 hour/day) try to get the signal. But at last I did it. BUT same channel is not working. Mostly channel I never watch except ntv7 and tv1.

Current solutions... Upgrade to Byond. New things again with cost RM20x12. After 1 year will downgrade to basic package again.

herojack41 : If you can't do it urself doesn't mean others can't also.. And calling people stupid doesn't help either.

Why astro charging you RM150 + RM50 and not RM 200 is because most people can dismantle the units. Just a few nuts only.

of BTW, my mover guy (not certified by astro) offering RM80 for complete package. But if you go this route, make sure you check all channel before they leaving.

I second that, I've also done it myself when my parents move to new house & also for my house. But don't blame them when you got signal lost during light rain. But for me, I'm satisfy for what I've done.
Billing address & astro view delivery you can change it online or by call CS.

This post has been edited by eMKs: May 3 2010, 10:26 AM

Check your grammar first before calling other people stupid.

Yup, precisely. I even have friends who terminated and applied for a new account when their decoders went kaput. Why buy and pay if you can get it for free? Of course there's the contract, but since you'll be using it anyways, that should not matter.
If you want the installer to do it for you, if possible try and contact the installer directly. Maybe can negotiate a bit more than going through Astro. Dismantle you can do on your own. Just a few screws, then let the installer install at your new place.

I dismantled the astro dish myself.. It should be easy if you have wrench tools. But since I didn't have it, I just use a plier to loosened a few bolts..
I save myself rm50..

Dismantle/uninstall astro dish is just like dismantle furniture. All you need is loosened the screws.. No wiring knowledge required. As for the white satellite cable, if it's difficult to dismantle, just cut it.. the cable can be easily reconnected later using the proper connector..

As for installing, it can be diy too.. just look for neighbours astro dish, and point your astro roughly at the same direction.. In my hometown, the installer don't bring any tools.. he just know how to fix the dish on the roof top, and then, look at the signal strenght indicator menu on the television.. he said, as long as it's green, it should be fine. No need to achieve 90% or above.. and he's correct. No problem with astro viewing..

This post has been edited by zeese: May 3 2010, 11:42 AM

Not illegal in Sabah and Sarawak!

yeah.. not illegal there.... I saw so many "BIG DISH" when I go there 3 years ago....
and their Astro dish also facing very very different angle....

---

Added on May 3, 2010, 2:07 pmremember the concept of Digital Signal... since Astro used digital signal that is transmitted in DVB-S (SD) and DVB-S2 (HD) and compressed in MPEG2 (SD) and H.264/AVC (HD).... ... same concept also for HDMI cable.... you only got ON or OFF signal....

This post has been edited by AjkR06: May 3 2010, 02:07 PM

try to get as high as possible, because when rain, then your chance of getting signal is higher. Thats why for beyond they need new dish and new cables because its higher gain.

yes, diy and save money, you have already got satellite meter built-in inside decoder, ask your partner to shout out the meter when you are tuning your dish

no need to intall your dish high up, as long as there as your dish's line of sight have no obstruction, you can install your dish anywhere.

yep yep... you can be on the groundfloor or the topfloor... as long as there's no obstruction....
as for me... i'm live in a condo and my dish only can get 70% at best without clouds... when rain comes in... gone.... because it doesn't have direct line of sight

one of my neighbour just places the decoder on the ground.
I guess, he is just a tenant, that's why he doesn't bother to
install it nicely. and this one is definitely DIY..

Anyway, I moved into a new house last december. The installer
charge me rm100. According to astro customer's service, they
can also dismantle for me for RM50 but I chose to dismantle it myself.

This post has been edited by zeese: May 4 2010, 08:52 AM

I don't think it is hard to DIY.
I am moving house soon too. Will probably ask wiring friend's help to dismantle it as I don't have the ladder to reacj it.
After that, can DIY as I don't intend to install it high up in the new house. Just need to align the disc with the neighbours and ask wifey to check the signal from the decoder.

this is a very good topic..since i'm also about to move out soon
if only can install everything myself..would save me few hundred lorr

well when astro 1st started, i bought the decoder+dish and did the installation all by my self.
(at the time astro 1st launched, the cost of decoder+dish was RM1,400)

three years ago when i shifted house.
I dismantle the dish my self, thinking to install it in new house by my self also.
but too busy with work, the dish put in the store room for two months.
after two months, when i install it...no signal..no picture...
sent the decoder to Philips service centre, they change some electronic component in the box and that cost me RM80.
but after this still no picture no signal
I went to astro service centre with the decoder smartcard.
They check the smart card....and than i bring the card back....still no picture.
brought the decoder to Phillips service centre again, they ask me: "is your astro dish old model or new model."
I said "old model, because my astro dish was the 1st generation" than they adjust some setting in the setup screen.
Only after that i was able to get the signal and picture.

This post has been edited by tanhks: May 6 2010, 12:43 PM

easy way to diy urself,just roughly point your dish direction same as ur neighbours astro dish,cos 91.5ku signal very strong easy to do that.

1]DONT DISMANTLE THE DISH!!!.Guys ODU/Dish only cost rm30.....1 set means +20metres cabling.U want i selling.BRAND NEW!

2]Take DMT,Ac cord/power cable,Rca/S-video/Rf or watever cable that is connecting to the decoder.

3]Call customer service for CHANGE OF ADDRESS ONLY!!nothing else!!THERE ARE NO SUCH THING AS ON HOLD ACC while u shift to new house settle down n watch astro!.Once u call up disconnect means u are donating to astro RM20 for reconnection of services lol...

4]If your moving to a high rise unit eg.condominum,Apartment,Flat,Villas.REMEMBER CHECK WITH YOUR MANAGEMENT 1st.YOUR high rise maybe is centralise so u need only plug and play,Or upgraded Centralise where they have panel contractor there!

5]After all above is done the last thing is u call up Customer Service for a Authorised Astro installer to install for u.Or call me.LOL

sorry to kinda hijack the thread, but if i'm moving from one apartment to another apartment where it's a centralised unit, can i just use the plug and play method?

yes.. just plug and play.. and... you already save installation/uninstallation cost which normally cost rm100-rm150..

i just need to inform astro that the billing address has changed right? is there any waiting period before I am able to view the astro?

Actually, for my Astro Byond, i called the customer services and they arrange someone to dismantle and assemble everything at my new house free of charge. No need to pay anything. The installer mentioned that i only need to pay if the cable is not long enough but since the we got the cabling built into the house it was all for free. Try to give them a call.

This post has been edited by ameenskywalker: Sep 21 2010, 05:22 PM

yo bro astro4life,

i wanna move to kajang next month, how much it charge to install the dish bro? seem the house got internal/built in cable inside the concrete to the top of house..
many thanks.

I must say RM30/set is very good price, is it 60cm or 65cm dish?

i called astro last night just to see whether their customer service would be able to help. had to explain exactly what i wanted to do (moving from one apartment to another apartment where both have a centralised astro dish) a few times, but she also said that we can do it ourselves (i.e. just move the decoder and then try the plug and play method).

we just need to inform astro about the change of billing address.

that's only true for astro beyond..

if i want to move the TV to a different wall of the house and need the wiring re-wired, how much is the installation charge? this includes drilling a hole in the wall.. the satellite dish doesn't need to be removed

i don't want to be overcharged by astro people

hi,

sorry jumping into this thread.

i want to ask.. i just moving in into new apartment, and it has centralized astro. i wanna know where can i buy the coax cable (astro decoder to wall socket) cause i search the malls and electric shops, but no one selling it. thanks.

the cable is called RG6, and the connector F-connector, electrical shop should have those thing, else try you luck at electronics shop or if you are in KL, try jalan pasar

ok, will go to jalan pasar then. many thanks!

used to be able to capture fantasy channel (televisionX now) years back with ma dad's huge sat dish in srwk. fuuuuuu..