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Unifi Official TM UniFi High Speed Broadbrand Thread V5, Still, NO cap 4 all unifi packages 4 now

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Lucas
post Jun 23 2010, 08:42 PM

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QUOTE(Moogle Stiltzkin @ Jun 23 2010, 08:35 PM)
Yeah i rebooted server try now.

It hanged earlier, i think someone trying to crash server dos attack :/

I have my suspicions who it was o_o;
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nice site. how to register as member and login?

20mbps enough to do dos attack?

This post has been edited by Lucas: Jun 23 2010, 08:42 PM
Lucas
post Jul 7 2010, 09:07 AM

On my way
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QUOTE(ykc @ Jul 7 2010, 12:15 AM)
guys, if let's say i take the VIP5 package with RM149/month, do i still need to pay monthly phone rental RM26 ?
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No, all in the package. They will provide you a VOIP phone.

________________________________________________

Anyone upgraded from Streamyx to Unifi, and was told they can only "cyt" their streamyx line on 30 June 2010? Did telekom "cut" your streamyx account by now (7 july 2010)?

well, i can still hear my dial tone, which means they haven "cut" my line yet.

For those who switch from streamyx to Unifi, has telekom "cut" your streamyx account?

This post has been edited by Lucas: Jul 7 2010, 09:15 AM
Lucas
post Jul 7 2010, 10:22 AM

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QUOTE(rizfield @ Jul 7 2010, 09:27 AM)
the voip phone with the new number is the one you dont need to pay rental..

the old one, on normal phone line, if still exist, u need to pay,.... if u terminate the old one n use only new voip line, then no need to pay.. smile.gif

dear lucas, referring to your post

"well, i can still hear my dial tone, which means they haven "cut" my line yet."

isnt the dial tone referring to your old phone line? not an indicator for streamyx line.. streamyx line is using the old phone line rite?

cutting streamyx means if you dial, u cannot connect anymore, but there is still dial tone if you wish to use your old phones..

just wanted to clarify.. smile.gif

p/s: i never checked yet if they had terminated my streamyx account, will do it soon.. im opting to maintain my old telephone line and terminate streamyx only.. pay xtra RM26 each month.. smile.gif
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yes, i was referring to my old phone line (i could still hear the dial tone).

On 14 June 2010, i went to to TM point, the cut my existing Phone line (RM26) and my streamyx (Rm88 for 1mb-->>damm expensive). I was told that they cant cut my service yet coz i am enjoy FREE UNIFI internet services until end of June <<<---WHAT LOGIC IS THAT?

I was told to fill up the form, and they will disconnect my existing Phone line (RM26) and my streamyx on 1st July 2010

I ask back them, if a new unifi user, who subscribe b4 30 June 2010, and he previously is not a streamyx user, DO YOU CHARGE HIM RM88 for the months that he is enjoying free UNIFI? Telekom ppl was not able to answer that.

Fine, i fill up the form, stating that i wan to disconnect two of the services, existing Phone line (RM26) and my streamyx (RM88) and submit to them on site (14 June 2010). Yet until today, i still can hear the dial tone of my old existing phoneline. I suspect they haven Disconnect BOTH of my services (Phone+streamyx) as the form was that i filled up clearly mentioning both of the services.

Now, i need to go to TM point again and "push" for them to disconnect for the services. I think i am going to Charge the Manager all my losses, including the time and petrol for going to TM point again.

To TM, is it so hard to disconnect my phoneline and streamyx??

Lucas
post Jul 7 2010, 10:33 AM

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QUOTE(ykc @ Jul 7 2010, 10:31 AM)
thanks ...

another question, now my streamyx package is an upgrade package, from 512k to 1M (Super Upgrade Deal) with a 1 year or 2 years lockdown (i couldn't remember). Will there be a penalty charged if i terminate it and apply for unifi ? anyone has the same case with mine ?
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Normally for your case, there will not be a penalty, as you are considered as Upgrading. You might need to clarify it at TM Point or other users which is in the same situation as you.
Lucas
post Jul 8 2010, 08:57 AM

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QUOTE(+Newbie+ @ Jul 7 2010, 05:05 PM)
The logic behind this is simple. TM doesn't want people using the "try and buy" and cancelling their Streamyx and then resubscribing to Streamyx after 3 months in order to obtain free FTTH internet for those 3 months of trial.

Therefore, I think only those who have sign up with Unifi VIP packages will be allowed to cancel their old lines. The "Try and buy" users will be locked down.
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In my case, i am considered as "signed up with Unifi VIP" user, as i am required to sign the contract to subscribe Unifi for minimum 2 years. Even that, they wont allow me to cut my streamyx line b4 30 june 2010 (which i am very sure that my streamyx line is not under any contract)

Anyway, my problem is not about why they wont allow me to cut my streamyx line, its more to Why they have not cut my Streamyx line and Phone line on 1st July 2010, as requested by me via a service termination form filled and submitted on Mid of June 2010.

Is that so hard to terminate the phone line and streamyx account? I am for sure NOT GOING TO PAY them whatever they charged on me for the phone line and streamyx line starting from 1st July 2010.
Lucas
post Jul 8 2010, 11:44 AM

On my way
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652 posts

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QUOTE(+Newbie+ @ Jul 8 2010, 09:52 AM)
In that case, are they gonna bill you for Unifi for June/July as well?

Did you receive your confirmation slip when you submitted your cancellation forms? They're supposed to give you a confirmation slip, or a copy of your termination form with time and date stamp. This shows you had already cancelled earlier.

They will probably pro rate you for the month of June if they processed it properly. You're right, in that they shouldn't charge you for the month of July. Better call them again to check this, but don't worry, as long as you have the paperwork, you should be fine.
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I was told that Unifi was free until 30 June and i would be billed for Unifi start 1st July 2010. I am actually ok for them to drag my disconnection of streamyx still end of June 2010 for whatever reason, the problem is they did not disconnect it, even until today ( i guess so as i can hear the dial tone (phone line), and assuming they too did not disconnect my streamyx account also).

Ya, luckily i asked for a copy of my termination Slip dated mid of June, will need to go to TM point AGAIN!

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