May 13 2011, 03:57 PM
QUOTE(Miyabi @ Apr 29 2010, 02:41 AM)
Frequently Asked Questions (F.A.Q)
1. Why should i choose Sony VAIO while there are a lot of laptops from different brand offer the same/higher specification with cheaper price?
1. Branding. : Yes, have to admit this. any Sony notebook will cost a lil bit expensive than the one with similar specs.
2. Quality. : I have experienced and honestly said that their notebook quality can be qualified from mediocre to elite. I'm satisfied with its built quality, its more sturdy than the Acer i used earlier if i want to compare them. Its always the best to play around with the notebooks at their store. This apply to any product you are going to buy.
3. Design : The notebook is design to have decent looks and it is always top-notch when Sony designing their notebook.
4. LCD: Beauitful LCD screen ever. period.
*Thanks to Miyabi for the useful info.
2. Which model of VAIO is suitable for me?
- Depends on your needs and preferences. If you just using laptop for lightweight usage like office work and browsing internet, consider the P series because of its total portability. If you want a bigger screen, portable and more faster, consider the TT series. If you need a powerful, lightweight, portable PC have a go on Z series. If you need all in one PC which is good in performance, go for CR or SR. If you need the best performance with video editing function and such, consider FW or AW. You want a desktop replacement, please consider the TP series which is comes with Blu Ray and HDMI output or JS. If you have PS3 or handycam or Blu Ray player, consider the LN model because it comes with HDMI input function.
3. I have problems with my VAIO, who and where should i refer to?
- You can refer to any Sony Styles outlets which are located in KLCC, Berjaya Times Square, The Curve Damansara and Johor Baharu. The friendly Sony Styles staffs will advise you what you have to do and will try to solve your issue or answering your questions. If however they are unable to resolve the issue, you will be advised to either send your VAIO to the Sony's service center directly yourself or you can send your VAIO to Sony Style. They will help you to send your VAIO to the service center.
4. Which one is faster? Send directly to Sony Service Center or to the Sony Style?
- Sony Style is just the collection center. They don't have any technical team. They need to bring your VAIO to the service center however it took arround 2 weeks to get the issue resolved. If you want to get it done quickly, just head directly to their Service Center.
5. Where is Sony Service Center located?
- North Point, Midvalley.
6. How much do i need to pay for servicing in case my VAIO's warranty is already expired?
- Sony Service Center team will escalate the issue and will inform you what is the issue your VAIO is having and will quote you the pricing before repairing. The pricing/charges is depends on the problem like the spare part that is need to be replaced etc.
7. The charges is bloody expensive, can i decide to not to repair my VAIO?
- Yes. However there is small estimation refused charge which is RM20
8. What is V.O.S? Do i need it?
- VAIO Oversea Service.
9. I would like to purchase a VAIO by installment. Does Sony Style provide 0% installment scheme?
- Yes. From Maybank, Citibank, RHB Bank, HSBC and Standard Charted credit card.
10. Question:
WARNING - Sony Malaysia does not have the right technical AND customer relations ability...they cannot even decide how to resolve a Black Screen problem after giving me the run around, wasting my time, effort and transportation costs as well as the most important thing which is TRUST and RESPECT.....Ive already written to the Ministry of Consumer Affairs' tribunal section....1. Why should i choose Sony VAIO while there are a lot of laptops from different brand offer the same/higher specification with cheaper price?
1. Branding. : Yes, have to admit this. any Sony notebook will cost a lil bit expensive than the one with similar specs.
2. Quality. : I have experienced and honestly said that their notebook quality can be qualified from mediocre to elite. I'm satisfied with its built quality, its more sturdy than the Acer i used earlier if i want to compare them. Its always the best to play around with the notebooks at their store. This apply to any product you are going to buy.
3. Design : The notebook is design to have decent looks and it is always top-notch when Sony designing their notebook.
4. LCD: Beauitful LCD screen ever. period.
*Thanks to Miyabi for the useful info.
2. Which model of VAIO is suitable for me?
- Depends on your needs and preferences. If you just using laptop for lightweight usage like office work and browsing internet, consider the P series because of its total portability. If you want a bigger screen, portable and more faster, consider the TT series. If you need a powerful, lightweight, portable PC have a go on Z series. If you need all in one PC which is good in performance, go for CR or SR. If you need the best performance with video editing function and such, consider FW or AW. You want a desktop replacement, please consider the TP series which is comes with Blu Ray and HDMI output or JS. If you have PS3 or handycam or Blu Ray player, consider the LN model because it comes with HDMI input function.
3. I have problems with my VAIO, who and where should i refer to?
- You can refer to any Sony Styles outlets which are located in KLCC, Berjaya Times Square, The Curve Damansara and Johor Baharu. The friendly Sony Styles staffs will advise you what you have to do and will try to solve your issue or answering your questions. If however they are unable to resolve the issue, you will be advised to either send your VAIO to the Sony's service center directly yourself or you can send your VAIO to Sony Style. They will help you to send your VAIO to the service center.
4. Which one is faster? Send directly to Sony Service Center or to the Sony Style?
- Sony Style is just the collection center. They don't have any technical team. They need to bring your VAIO to the service center however it took arround 2 weeks to get the issue resolved. If you want to get it done quickly, just head directly to their Service Center.
5. Where is Sony Service Center located?
- North Point, Midvalley.
6. How much do i need to pay for servicing in case my VAIO's warranty is already expired?
- Sony Service Center team will escalate the issue and will inform you what is the issue your VAIO is having and will quote you the pricing before repairing. The pricing/charges is depends on the problem like the spare part that is need to be replaced etc.
7. The charges is bloody expensive, can i decide to not to repair my VAIO?
- Yes. However there is small estimation refused charge which is RM20
8. What is V.O.S? Do i need it?
- VAIO Oversea Service.
9. I would like to purchase a VAIO by installment. Does Sony Style provide 0% installment scheme?
- Yes. From Maybank, Citibank, RHB Bank, HSBC and Standard Charted credit card.
10. Question:
Costs me about GBP 1,500-00 for a Vaio VGN A517S way back in 2009 and Id expected a very skilled technical AND customer relationship level from a world class brand that has lost its place to Samsung :-)))
And Sony Malaysia has et to provide me a guarantee that there will never be a black screen problem if I were to agree to their last so called expert diagnostic!!!!
Quote
0.0314sec
0.26
7 queries
GZIP Disabled